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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

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December 30, 2022

I called yesterday to see if they could change my oil today an they said they could More

by Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony- service
Jan 03, 2023 -

Herb Chambers Ford of Westborough responded

Hi, We're glad we could help you make your oil change appointment on short notice! Thank you for being a Herb Chambers Ford of Westborough customer!

December 30, 2022

Awesome dealership I’ve bought all my cars thru Herbs Chambers excellent service and Anthony was great !! More

by Bev leverone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Herb Chambers Ford of Westborough responded

Thanks for your continued support, Bev! Anthony & the team look forward to seeing you again next time here at Herb Chambers Ford of Westborough!

December 29, 2022

Dealing with call center stinks. Prefer to make appointments directly with service techs. I feel I was overcharged a lot for what I was done More

by Lskala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for providing us with this feedback. We're sorry to hear that your visit with us was less than positive. Please feel free to reach out to us as we would love to hear more about your experience. Miguel Silva - General Manager - msilva@herbchambers.com

Dec 30, 2022 -

Lskala responded

I was told cost of diagnostic would be $179.00. I was charged close to $300.00. No new parts were needed or used. Also there was no breakdown of cost on the bill.👎👎

December 27, 2022

The service was quick and efficient. They were through in waking me through what was fixed, and I was advised about service I might need at my next visit. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 29, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your review! We look forward to seeing you next time at Herb Chambers Ford of Westborough!

December 20, 2022

Last 3 visits I had there was great! Waited there in nice waiting room and the service was done quickly. This time, I had a 9am appointment and left my car there, but it sounded like the More

by YK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
Dec 21, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for reaching out. I'm sorry to hear we didn't meet your expectations during your recent visit and would like the opportunity to discuss the situation with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Miguel Silva - General Manager - msilva@herbchambers.com

December 16, 2022

They did a great job of communicating me with during the repair process and addressed all my concerns in the expected time frame. Also were really accommodating arranging transportation to and from my home More

by gigijeanine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke was excellent
Dec 19, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the wonderful feedback! We appreciate you trusting Herb Chambers Ford of Westborough with your vehicle's repairs and are happy to hear our team took great care of you throughout the process. Please don't hesitate to reach out if we can be of service again in the future!

December 15, 2022

Very friendly people, service work done in a timely manner, service advisor Luke was very professional and well trained with answers. Service pricing was very competitive as well. My go to place More

by Pete M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 15, 2022 -

Herb Chambers Ford of Westborough responded

You've made our day 100% better, Pete! Thank you for the kind words and five-star rating for Luke and the team! We'll see you next time! - Herb Chambers Ford of Westborough

December 14, 2022

Always great with the servicing of my vehicle and pleasant to deal with. Glad to have a dealership that works hard to make me happy. More

by lisal1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Dec 15, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your service needs, Lisa! We look forward to your next visit!

December 12, 2022

Fouth time visiting this dealership very satisfied so far. Efficient, courteous,service. Will continue to be a repeat customer. More

by jarvenpaadonald76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony capece
Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for leaving us this wonderful review! We're so happy that we have earned your business and will continue to work hard for you! We look forward to seeing you again! - Herb Chambers Ford of Westborough

December 12, 2022

The service advisor, Anthony, did exactly as he stated as he would and updated me about repair status in a timely manner. More

by Todisco528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece
Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! Anthony & the team look forward to serving you again in the future! - Herb Chambers Ford of Westborough

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