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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

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March 09, 2023

Luke called me by name and got me in and out very quickly, great experience! More

by glenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Mar 10, 2023 -

Herb Chambers Ford of Westborough responded

We're glad Luke could make your experience an efficient one! Thanks for your business, from all of us here at Herb Chambers Ford of Westborough!

March 08, 2023

FRIENDLY, EASY GOING, PROFESSIONAL, EFFORTLESS DOING BUSINESS WITH THE WHOLE STAFF, THE PLEASURE WAS ALL MINE. More

by b.harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY
Mar 09, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for the wonderful feedback! We appreciate you visiting our team here at Herb Chambers Ford of Westborough and hope to see you again next time!

February 26, 2023

Luke was very professional and courteous. Kept me updated on my car that was being serviced. The only draw back I had was not being able to get a loaner car earlier. But Luke pushed to get it More

by richie.mall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke (Service Dept)
Mar 01, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience working with our team, Luke! We apologize that we were unable to provide you with a loaner vehicle but glad that your service was completed in a timely manner.

February 24, 2023

I am happy with this dealership that’s why I go there every time, and Luke the guy he works there is very good guy and very helpful. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Herb Chambers Ford of Westborough responded

Thanks for trusting the Herb Chambers Ford of Westborough team with your service needs, Mario! Luke & the team look forward to seeing you next time!

February 22, 2023

Excellent service experience at Herb Chambers Ford. Service Rep, Luke, was the best. Knowledgeable, friendly, kept me informed, car returned on time. Quality service work, reasonable cost. Job well d More

by KPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke, Service Representative
Feb 23, 2023 -

Herb Chambers Ford of Westborough responded

Luke and the team appreciate you leaving us this great five-star review! We hope you visit us again for your next service appointment! Thank you! - Herb Chambers Ford of Westborough

February 17, 2023

Luke told me that my vehicle might be ready by Friday due to a supplier shortage. I was overwhelmed when it was ready on Thursday. They do a great job of keeping you informed of what is going on. Please in m More

by opumurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : Luke
Feb 20, 2023 -

Herb Chambers Ford of Westborough responded

Luke and the team strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our Herb Chambers Ford of Westborough family!

February 15, 2023

Service appointment was scheduled very quickly, service performed was good, and car was finished earlier than promised. More

by susan320
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Herb Chambers Ford of Westborough responded

Thanks for trusting Herb Chambers Ford of Westborough with your vehicle! We appreciate you taking the time to share your experience and hope to see you again next time!

February 04, 2023

Clean warm friendly professional, workers seem happy to work, courtesy driver very considerate cautious driver More

by Farrelc70
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke. Service Dep’t
Feb 07, 2023 -

Herb Chambers Ford of Westborough responded

We're so happy that our team has earned your five-star rating and appreciate you leaving us this great review! We look forward to seeing you again at Herb Chambers Ford of Westborough! Thank you!

January 25, 2023

My car went in for a couple recalls. I interacted only with Luke, seated at the front desk of the service department. Luke is fantastic. He greeted me warmly and kept me updated while be More

by mcraig328
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 26, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for the kind words and five-star rating for Luke and our team! It means so much to hear that we've lived up to our high expectations and hope to see you back for your next routine appointment! Take care! - Herb Chambers Ford of Westborough

January 18, 2023

I dropped my car off due to a recall. They quickly fixed it. The service staff were great. More

by Barbara
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your vehicle, Barbara! Please don't hesitate to reach out if we can be of service again in the future!

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