Herb Chambers Ford of Westborough

I purchased my new Focus from Mike Mangrum after shopping a couple of local dealerships. He was by far the best salesperson we met. He knew (mostly) everything about the Focus and answered all of my question a couple of local dealerships. He was by far the best salesperson we met. He knew (mostly) everything about the Focus and answered all of my questions directly. He never made me feel pressured to buy. I have already told several people I know to go to Mike at Herb Chambers Ford in Westboro. More

for the first time in years, i had the best new car buying experience. i finally found a dealership and salesperson who was not trying to sell me rather help me make the best car choice based on what buying experience. i finally found a dealership and salesperson who was not trying to sell me rather help me make the best car choice based on what my needs and wants were. when it came time for negotiating, i found my thoughts of a fair price and what the dealership was asking was fair. the management staff is well knowledged and i like the personalities they have. i look forward to buying another car from eddie and his staff in the next year or so when my daughter needs a car. More

CAUTION - HERB CHAMBERS "INTERNET SALES" LIES I want CAUTION - HERB CHAMBERS "INTERNET SALES" LIES I want to caution every potential buyer out there NOT to do business with Herb Chambers Ford of Westb CAUTION - HERB CHAMBERS "INTERNET SALES" LIES I want to caution every potential buyer out there NOT to do business with Herb Chambers Ford of Westborough, particularly their supposed "internet sales" operation. I am a very particular buyer who had done a ton of research on the type of car I wanted and had narrowed my choices to a Ford Fusion, in a particular model level/price point (S). I then sent emails to several dealerships "internet" operations to get a sense of the pricing and availability they had. I corresponded with someone (who I am not sure actually exists as you will see below) at Herb Chambers called "Jose Navarro-Robles." I also received some emails from a supposed internet manager named Jean Oulette. After Jose and Jean had first failed to respond to my requests for a true price they were willing to sell at (instead preffering to try to set up a time for me to come in), "Jose" and I began to go back and forth on actual price. During this process, I was extremely specific about the exact model/trim level we were discussing. I was also concerned, since the online inventory for the dealership did not list the specific model I had, whether Herb Chambers would be able to do a deal or not for that car. "Jose" assured me that the vehicle was available and was simply in one of their (very large dealer network's) offsite storage sites. After negotiating on price, I sent confirmatory emails to set forth the price, all the fees that would be included, and also to ensure that I would be meeting with Jose himself to finalize the deal after test driving the cars. I also confirmed in writing that the car would be available for me to drive. I did all this because the dealership was 35 minutes from home and I would be taking my 8 months pregnant wife with me. I also did not want my arrival on site to be an opportunity to start all over with the negotiations I had already spent a good deal of time conducing online. Shortly before our arrival, approx. a 1/2 hour, "Jose" sent an email confirming our appointment time and saying he looked forward to meeting me. When I arrived, on Sunday April 25, 2010, however, it quickly became clear that everything I had been told, and confirmed in writing, was a pack of lies employed as part of a bait and switch sales tactic. First, when I arrived and asked for "Jose", various personnel became concerned and did not know what to do. Then, when I asked to meet with him, they sent out Jean Ouellette, who explained she was "Jose's boss" and that somehow he was not available. They claimed he had gone to lunch and left despite having confirmed his meeting with me approximately 1/2 hour before. I was almost ready to leave at that point, but she assured me they had the email trail and would honor the deal I reached with "Jose." She shuffled me off to another salesman, whose name I do not recall at this point but really had little involvement in the process. He told us he would go get the car for us to test drive. This salesman then headed out on the lot and we waited approximately 20 minutes while he huddled at the sales desk with other individuals, including sales manager Paul Ziffer. When this salesman returned, he introduced Ziffer, who tried to begin the bait and switch. He claimed that they did not have the particular model level I was looking for - the Ford Fusion S - in stock. When asked why "Jose" had told me multiple times that they did, he claimed it was very hard to keep track of inventory, implying in the 1/2 hour since Jose had told me the car would be available to drive it had somehow disappeared, despite computerized inventory. He then offered to show me a more expensive model, claiming that they could be "similarly aggressive" in pricing. In answer to my question of whether he could come close to the price we had agreed on for the Ford Fusion S, he said no. I simply did not want to pay more for the options, none of which I wanted, so was not interested in the pricier models. Thus I had been so precise in confirming the vehcile we were talking about. He then, ignoring my very pregnant wife sitting there and the fact I had told him that I was only interested in one model that I had come to drive/possibly buy and had now been told they did not have, kept suggesting we walk around the lot and see if there was something that would work for me. When I asked him point blank if he knew if he a Ford Fusion S, he backpedaled, as if one might magically appear on the lot. We had enough, so we got up and left. As many buyers do, I fully expected there would be negotiating over price, which "Jose" and I had gone back and forth on. I chose internet buying as a means to try to avoid the collosal waste of time that is the dealership runaround, and was very careful to confirm things, in an attempt to avoid just what happend. What I did not expect, and which is why I have written this review, is outright bold-faced lying, which is what I got from Herb Chambers and "Jose" (whose existence I am dubious of for the reasons described above). I caution all potential buyers to steer clear of the dishonest Herb Chambers Ford of Westborough. More

Hard to believe I just purchased a brand new Taurus SHO from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly servic from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly serviced by Alan Arsenault. He was outstanding in keeping me informed to their progress in finding out what was wrong and ended up offering me a F150 loaner. At that exact moment in time, the service technician came in, not knowing I was the owner, and told us a chipmunk had worked its way onto the serpentine belt/pulley assembly and had dislodged the belt when I had started the car earlier in the day. We were all in shock. Went into the service bay and he showed us and some other people that had congregated there in disbelief. They put the car back together and took it out for a test ride and got it washed for me. I ended up driving the car home. I use to work for a Ford Dealership many years ago in Stoughton, MA. Great people. I must say that this service department experience at Herb Chambers, Westboro was the best and it was due to Alan's attention to the details of what was presented to him and his outstanding follow up. This service department is a total asset and credit to the Herb Chambers family of Ford Motor Co. vehicle owerns. More

A week ago I purchased a brand new Taurus SHO. Bill was the salesman. My brother purchased a new Ranger Sport for himself and Flex for his wife late last year. They dealt with Bill also. Bill and Jed we the salesman. My brother purchased a new Ranger Sport for himself and Flex for his wife late last year. They dealt with Bill also. Bill and Jed were by far the two best sales associates I've dealt with in a long time. They let me take the SHO out for a test ride by myself while they were busy assisting others who were doing a trade in. Found the car to be nothing short of outstanding, supersceded only by the excellent work Bill and Jed did for me. Ended up buying the car and driving it home that night. Been self employed as an insurance broker/tax consultant for 32 years and worked for a Ford dealership before that. I highly highly recommend this dealership. More

I was traveling back from New Hampshire when my truck started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the n started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the night. I limped my truck to the dealer by around noon on Monday not knowing the extent of the problem and how long it would take to fix it. Having dealt with other dealers, I figured my truck would be there for the week and I would have to arrange getting my trailer home and get back up to Mass. sometime during the week to pick up my truck. The Service Manager along with Alan Arsenault promptly had a mechanic conduct a diagnostic on the vehicle and came up with two faulty fuel injectors. Being a warranty item, they would have to get approval from Ford before any work could be conducted. I figured they wouldn't hear back from Ford until the following day but they were diligent with emails and phone calls and had the approval by 2:00PM. Once they had approval, the mechanic started work. I know it's not an easy job and the outlook was that they probably wouldn't have it done that day. So, I made arrangements to have someone drive up from CT to pick me up. My ride wasn't going to show up until 6:00 so I waited. Alan was kind enough to keep me informed of the progress and by 4:00PM he was pretty confident that the mechanic would have it done by 4:30 but wasn't going to guarantee that something else might be wrong with the truck. Wow, I couldn't believe it. I called my ride and told him to hold off on coming to pick me up. At 4:45PM Alan came out and told me the truck was all set. They had test drove it and everything seemed to be good on the truck. I was able to pick up my trailer in the tandem truck lot off the highway and get everything home that day. I was thoroughly impressed that they were able to get my vehicle fixed in the short amount of time they had. The whole service team was genuinely concerned that I was a stranded traveler and went the extra mile to get my truck fixed. I run the Sales & Marketing team for a manufacturing company in CT and I know the power of good customer service. I was compelled to provide a review for the Herb Chambers Ford team because they excelled past good and provide great customer service. If all their customers get this type of treatment, they will be in business for a long time. I wish they we closer because I would have them provide all the service on my truck. Thank you to everyone at Herb Chambers Ford that was involved with handling my service issue. You should all be commended!! More

My recent experiences with Herb Chambers Ford of Westborough is without a doubt the best car buying experience I've ever had. I found the entire dealeship staff to be knowledgable, friendly, and ve Westborough is without a doubt the best car buying experience I've ever had. I found the entire dealeship staff to be knowledgable, friendly, and very helpful. This is especially true of my sales person, Mike Wing, who went above and beyond to ensure that I was completely satisfied with my purchase, both before, during, and after the purchase. On subsequent visits, I've found the same to be true of the Service Department as well. I couldn't be more pleased with my this dealership, and my new Mustang GT. I highly recommend them to anyone interested in purchasing a new vehicle. More

I bought a new Ford F-150 from Herb Chambers Westborough. The Salesman I worked with was Mike Wing and I found him to be very knowledgeable in regards to the vehicles he was showing me. Herb Chambers was The Salesman I worked with was Mike Wing and I found him to be very knowledgeable in regards to the vehicles he was showing me. Herb Chambers was my first stop on my search for a new truck and I ended up coming back there because of Mike's professionalism and patients. I got a great deal on the truck and the service, cleaning, fueling and registering the truck, was exceptional. I would recommend Herb Chambers to a friend and tell them to ask for Mike. More

Dealer (Mike Wing) was able to answer all my questions. Dealer (Mike Wing) was able to answer all my questions. He also pointed out high points on the vehicle I didn’t know about. He was friendly, helpful Dealer (Mike Wing) was able to answer all my questions. He also pointed out high points on the vehicle I didn’t know about. He was friendly, helpful and very knowledgeable. He was not pushy. He was one of the main reasons I bought my car. I can finally trust a car sales man. I will recommend Mike to all my friends. I will be back to speak with Mike when I need another car. More

Fair and honest - great customer service, easy place to buy from. My experience with HC Westborough (Ford) was the first- they're fair, they're responsive, and they had the car I was looking for. Furth buy from. My experience with HC Westborough (Ford) was the first- they're fair, they're responsive, and they had the car I was looking for. Further, they didn't give me any complications in the sales process - they made it simple for me to get the vehicle I wanted, at the price I wanted. My saleperson, Mike Wing, has been 110% communicative- any questions I've had post sale (and I had a few!) he's answered as soon as possible. He got me the car registration ASAP, set me up with LoJack, and my new remote start. Frankly, the guy's gone above and beyond. More