Herb Chambers Ford of Westborough

I got am amazing deal on a 2010 Ford Focus SES. They gave me $3000 more for my trade out of all the dealerships I went to. My salesman Mike Wing made every effort to get me the best deal possible. On the day me $3000 more for my trade out of all the dealerships I went to. My salesman Mike Wing made every effort to get me the best deal possible. On the day I signed the paperwork a manager 'Jed' actually gave me an additional $200 for my trade. What manager at a car dealership actually goes out of their way to give you money?! I couldn't believe it at the other places I went to the managers were always trying to low-ball me as much as they could. More

I have been buying vehicles for all of my adult life and this was by far the most incredible experience I have ever had. My salesperson, Paul Scannell is the most professional sales person I have ever met. this was by far the most incredible experience I have ever had. My salesperson, Paul Scannell is the most professional sales person I have ever met. He helped me purchase my new Ford Edge without making me feel pressured at all. I was sent to him by a dear friend, and boy am I glad I did. The General Manager, Paul Ziffer personally helped me get the deal I needed as well. These guys went out of their way to make sure I got a great deal and made it easy. I actually enjoyed the experience overall and thats a first for me!! Herb Chambers Ford came highly reccomended to me, and I highly reccomend them to edveryone thinking about buying a Ford. They have earned my business for life!! More

The staff was very friendly. The waiting area is pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been h pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been happier. I will definitely continue to visit this dealership. More

I Went in for an oil change, and the office personnel were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an ho were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an hour with the car wash, but I was happy to wait for the additional service especially in the winter. More

Very low pressure...everyone followed through on what they said they would do. The dealership presented a very warm and friendly experience but totally professional...I would highly recommend them to an they said they would do. The dealership presented a very warm and friendly experience but totally professional...I would highly recommend them to anyone looking for a car...the detail they went through as acceptional More

There was no pressure, very laid back but logical sales approach...the salesman to the GM's did a great job. I was at the dealership for about 4 hours start to finish and walked out with a new vehicle, In approach...the salesman to the GM's did a great job. I was at the dealership for about 4 hours start to finish and walked out with a new vehicle, Infinite M-35, very user friendly and the care they took to make sure I was comfortable was impressive More

i have purchased a 2007 mustang from paul and the experience with him and the service shop was great. so i decided to buy my husband an escape. same thing, great purchase price and professionalism. experience with him and the service shop was great. so i decided to buy my husband an escape. same thing, great purchase price and professionalism. my next car will be purchase there when we are ready. i wouldnt go anywhere else. paul is great to deal with and the service that i have needed was great! More

The dealership was excellent in offering help immediately upon arriving at the dealership. Christopher asked what we were exactly looking for as to better serve us. The sales manager also stepped in assistin upon arriving at the dealership. Christopher asked what we were exactly looking for as to better serve us. The sales manager also stepped in assisting Christopher in looking for something that suited our needs. We were looking for a hard to find vehicle. Thru it all the prevailed and we are happy customers. The finance advisor worked with us on any offers available and any papers we needed to sign. It was a very friendly atmosphere and this is why I stick with Ford! More

I brought my 2006 Ford F150 in for service. There were a few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold to another company. When I bought the extended 100K warrantee, I was told it covered "everything but tires, brakes, wipers, belts and hoses"from the sales manager. I had issues with the door switch, radio, door check, seat cover, rear slider window, gauge cluster in dash and a few others. When Carrie called to the warrantee co, they refused to cover everything but the door switch, but they found defective ball joints which were replaced. I was very angry and Jeff, Service Manager, did a great job to diffuse my anger and do the best he could to get things done. He got the gauge cluster covered and took care of the door check. Although the radio and seat cover were not taken care of, I know that those 2 people in service did their absolute best in trying to get my issue taken care of. I will still fight my issue with the warrantee co to take care of the last 2 items, but I have 100% confidance in the service department that they will not steer me in the wrong direction moving forward. I have told many people of the great service I got from them and felt the need to let the powers that be know what a great job they did for me as a customer More

I can't believe I am going to say this but I feel like I "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Cha "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Chambers Ford in Westborough, MA! Jeff Krasner, Service Manager is a real friend, he cares about you and your car and his main goal is to make his customers happy. He goes out of his way to tell you what needs to be done to your car and why and he goes the extra mile to make sure you are not inconvenienced (ie: arranging a rental car if needed, etc). This is a quality service department, you can feel good about bringing your car here. In these hard economic times, when money is tight, the one thing that can make you feel good about having to spend money to get your car serviced is Great Customer Service, and Jeff and his service team OVER DELIVER! Advice to anyone who has had a bad experience with car dealership service departments in the past - stop the aggravation and drive yourself over to Herb Chambers Ford in Westborough where you can FINALLY be happy about servicing your car! Thanks Jeff & Team, you guys ROCK! More