Herb Chambers Ford of Westborough

Hard to believe I just purchased a brand new Taurus SHO from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly servic from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly serviced by Alan Arsenault. He was outstanding in keeping me informed to their progress in finding out what was wrong and ended up offering me a F150 loaner. At that exact moment in time, the service technician came in, not knowing I was the owner, and told us a chipmunk had worked its way onto the serpentine belt/pulley assembly and had dislodged the belt when I had started the car earlier in the day. We were all in shock. Went into the service bay and he showed us and some other people that had congregated there in disbelief. They put the car back together and took it out for a test ride and got it washed for me. I ended up driving the car home. I use to work for a Ford Dealership many years ago in Stoughton, MA. Great people. I must say that this service department experience at Herb Chambers, Westboro was the best and it was due to Alan's attention to the details of what was presented to him and his outstanding follow up. This service department is a total asset and credit to the Herb Chambers family of Ford Motor Co. vehicle owerns. More

A week ago I purchased a brand new Taurus SHO. Bill was the salesman. My brother purchased a new Ranger Sport for himself and Flex for his wife late last year. They dealt with Bill also. Bill and Jed we the salesman. My brother purchased a new Ranger Sport for himself and Flex for his wife late last year. They dealt with Bill also. Bill and Jed were by far the two best sales associates I've dealt with in a long time. They let me take the SHO out for a test ride by myself while they were busy assisting others who were doing a trade in. Found the car to be nothing short of outstanding, supersceded only by the excellent work Bill and Jed did for me. Ended up buying the car and driving it home that night. Been self employed as an insurance broker/tax consultant for 32 years and worked for a Ford dealership before that. I highly highly recommend this dealership. More

I was traveling back from New Hampshire when my truck started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the n started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the night. I limped my truck to the dealer by around noon on Monday not knowing the extent of the problem and how long it would take to fix it. Having dealt with other dealers, I figured my truck would be there for the week and I would have to arrange getting my trailer home and get back up to Mass. sometime during the week to pick up my truck. The Service Manager along with Alan Arsenault promptly had a mechanic conduct a diagnostic on the vehicle and came up with two faulty fuel injectors. Being a warranty item, they would have to get approval from Ford before any work could be conducted. I figured they wouldn't hear back from Ford until the following day but they were diligent with emails and phone calls and had the approval by 2:00PM. Once they had approval, the mechanic started work. I know it's not an easy job and the outlook was that they probably wouldn't have it done that day. So, I made arrangements to have someone drive up from CT to pick me up. My ride wasn't going to show up until 6:00 so I waited. Alan was kind enough to keep me informed of the progress and by 4:00PM he was pretty confident that the mechanic would have it done by 4:30 but wasn't going to guarantee that something else might be wrong with the truck. Wow, I couldn't believe it. I called my ride and told him to hold off on coming to pick me up. At 4:45PM Alan came out and told me the truck was all set. They had test drove it and everything seemed to be good on the truck. I was able to pick up my trailer in the tandem truck lot off the highway and get everything home that day. I was thoroughly impressed that they were able to get my vehicle fixed in the short amount of time they had. The whole service team was genuinely concerned that I was a stranded traveler and went the extra mile to get my truck fixed. I run the Sales & Marketing team for a manufacturing company in CT and I know the power of good customer service. I was compelled to provide a review for the Herb Chambers Ford team because they excelled past good and provide great customer service. If all their customers get this type of treatment, they will be in business for a long time. I wish they we closer because I would have them provide all the service on my truck. Thank you to everyone at Herb Chambers Ford that was involved with handling my service issue. You should all be commended!! More

My recent experiences with Herb Chambers Ford of Westborough is without a doubt the best car buying experience I've ever had. I found the entire dealeship staff to be knowledgable, friendly, and ve Westborough is without a doubt the best car buying experience I've ever had. I found the entire dealeship staff to be knowledgable, friendly, and very helpful. This is especially true of my sales person, Mike Wing, who went above and beyond to ensure that I was completely satisfied with my purchase, both before, during, and after the purchase. On subsequent visits, I've found the same to be true of the Service Department as well. I couldn't be more pleased with my this dealership, and my new Mustang GT. I highly recommend them to anyone interested in purchasing a new vehicle. More

Working with Mike Wing was a great experience. Very down to earth and not pushy. Bando (can't remember his last name) also provided great assistance in Mike's absence and is also very down to earth and not to earth and not pushy. Bando (can't remember his last name) also provided great assistance in Mike's absence and is also very down to earth and not pushy. Anyone visiting this dealership should request to see either one of them. This was my third visit to Herb Chambers in Westborough to purchase a car and after three times I finally purchased a used car. My two initial visits were very dissappointing - too costly and not willing to budge although they were persistant in following up. I would go to another dealership who would meet my goal so I don't quite get why HC in Westborough couldn't. However, this time we came to a compromise and all worked out well. More

I bought a new Ford F-150 from Herb Chambers Westborough. The Salesman I worked with was Mike Wing and I found him to be very knowledgeable in regards to the vehicles he was showing me. Herb Chambers was The Salesman I worked with was Mike Wing and I found him to be very knowledgeable in regards to the vehicles he was showing me. Herb Chambers was my first stop on my search for a new truck and I ended up coming back there because of Mike's professionalism and patients. I got a great deal on the truck and the service, cleaning, fueling and registering the truck, was exceptional. I would recommend Herb Chambers to a friend and tell them to ask for Mike. More

Dealer (Mike Wing) was able to answer all my questions. Dealer (Mike Wing) was able to answer all my questions. He also pointed out high points on the vehicle I didn’t know about. He was friendly, helpful Dealer (Mike Wing) was able to answer all my questions. He also pointed out high points on the vehicle I didn’t know about. He was friendly, helpful and very knowledgeable. He was not pushy. He was one of the main reasons I bought my car. I can finally trust a car sales man. I will recommend Mike to all my friends. I will be back to speak with Mike when I need another car. More

Fair and honest - great customer service, easy place to buy from. My experience with HC Westborough (Ford) was the first- they're fair, they're responsive, and they had the car I was looking for. Furth buy from. My experience with HC Westborough (Ford) was the first- they're fair, they're responsive, and they had the car I was looking for. Further, they didn't give me any complications in the sales process - they made it simple for me to get the vehicle I wanted, at the price I wanted. My saleperson, Mike Wing, has been 110% communicative- any questions I've had post sale (and I had a few!) he's answered as soon as possible. He got me the car registration ASAP, set me up with LoJack, and my new remote start. Frankly, the guy's gone above and beyond. More

Very happy with the purchase of my new 2010 Ford Ranger from Mike Wing. Not only was he friendly but very knowledgeable. He is not your typical salesman. He definitely will get you the best deal with no from Mike Wing. Not only was he friendly but very knowledgeable. He is not your typical salesman. He definitely will get you the best deal with no hastle. If you are in the market for a new vehicle, I highly recommend Mike Wing as your sales representative. More

I took my used 2006 Ford Explorer XLT in for an oil change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your deal change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your dealership because I wanted Ford service. Excellent. More