Herb Chambers Ford of Westborough

We went to this deaership because of closeness to our We went to this deaership because of closeness to our work. We met Mike as our salesperson and he took us through the entire sales process...showing We went to this deaership because of closeness to our work. We met Mike as our salesperson and he took us through the entire sales process...showing us cars in stock, letting us take test drives in different models, and finally working with us after we decided on the model we eventually purchased. He was always very friendly and professional with us. I have taken my Taurus in for service and the service and parts departments are terrific also. More

I went to herb chambers to trade in 2 cars to get a new or used truck i new what i was looking for when i got to the dealership i was greeted by Mike on the lot i told him i was just looking and he asked m or used truck i new what i was looking for when i got to the dealership i was greeted by Mike on the lot i told him i was just looking and he asked me if he could help me with his search i figured why not it couldnt hurt right man i was right i told him what i was looking for and they had the right truck for me it was a used 2008 king ranch loaded had everything i wanted and more he showed me all the features it had explained everything in full detail he got me so excited i had to take it out for a test drive we went inside and got all my info and then he took all my information on my 2 trades even though i only had one there with me while we were one the test drive he had his used car guy and sales manager work up some numbers for my trade and the truck i wanted to buy when we came back from the test drive he offered me coffee and a tour of the building and he even introduced me to the service team and manager ive never owned a ford before he even showed me all the reviews that ford was getting how could i go wrong he was an outstanding guy new everything i wanted and everything about the truck inside and out and wasnt pushy which i found to be a great thing nothings worse than being pressured into buying something you dont want to buy he wasnt like that once we sat down and worked the numbers out i knew this was the truck for me i bought the truck and it didnt stop there i was paying 1200 a month for both cars he got me down to 600 a month thats a huge savings in my pocket he even paid for my first oil change he took care of my plates and sticker this would deff have to be the best car buying experience ive ever had and i have bought 4 or 5 cars in my life i have sent so many people to him who have said the same thing hes a great asset to your team and i will deff be calling him when i am ready to buy again he even paid for my first oil change how could i go wrong i love my truck and looking forward to see Mike again within the next year to buy my fiance a new ford fusion thanks Mike for all your help and everyone at herb chambers ford in Westborough for everything Alan More

Mike Mangrum did a fantastic job explaining the feature and addressing all issues. I already recommended him to a friend who was looking for a car. This is the 3rd car I have bought from Herb Chambers... and addressing all issues. I already recommended him to a friend who was looking for a car. This is the 3rd car I have bought from Herb Chambers...1st was a Honda CRV, 2nd a Ford Escape, 3rd a Hyundai my daughter bought....we all felt comfortable with his dealership, as no problems are a good thing! More

he was easy to talk to and very friendly. The dealership was really clean and put together. they offered be a drink while i waited. They all greeted me as the passed by.They worked with me and gave me every was really clean and put together. they offered be a drink while i waited. They all greeted me as the passed by.They worked with me and gave me everything i expected and asked for. I highly recommend this dealership. More

I needed to find a new place to take my car for service as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkee as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkeep of my car. I went to Herb Chambers Ford for my oil change. I sat with Chris Wagner, after asking what service I was there for and I told hom an oil change, he asked me when the last time my tires were rotated...Good question, as far as I knew they had never been done since I had new tires put on my car. Chris advised they should be rotated every other oil change. I was plea3ed to see that he was spending the time to give me some general knowlege of car care that I was looking for. Knowing nothing about cars or maintenance I relay on someone to give me some guidelines to keep my car running in tip top shape. Also after looking at my milage suggested the 60k service. I know preventative maintenace is key to a long lasting, hassle free car. I gladly agreed to have the services he suggested on my car. Gator the service manager came over to introduce himself and see that my service experience was a positive one. It was, the service was done quickliy for what I was there for and was very please that my car was vaccumed & washed. I have found my new service center! They did all that I was looking for, they suggested the services that needed to be done and their prices were reasonable. I did not feel as though they were suggesting services that were unnecessary, as that has happened to me in the past. I reccommend Herb Chambers Ford & Chris Wagner in service for all your service needs. More

I had a great experience with the service department at Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having cars serviced there and will be back when my car needs any future work. I have been to other dealerships and have not had the same experience. They exceeded my expectations!! More

I checked on line for there car deals for the week.It said they had a Ford Fusion SE automatic for 17thousand and some change.When I e-mail they told me it was available but when I checked there stock nu said they had a Ford Fusion SE automatic for 17thousand and some change.When I e-mail they told me it was available but when I checked there stock number it said it was a standard. I then called Shawn Conners and asked her if it was an automatic. She said that no it was a mistake and was a standard but they had other cars. It is a typical bait and switch.BUYERS BEWARE OF HERB CHAMBERS FORD WESTBOROUGH !!!!!! More

I purchased my new Focus from Mike Mangrum after shopping a couple of local dealerships. He was by far the best salesperson we met. He knew (mostly) everything about the Focus and answered all of my question a couple of local dealerships. He was by far the best salesperson we met. He knew (mostly) everything about the Focus and answered all of my questions directly. He never made me feel pressured to buy. I have already told several people I know to go to Mike at Herb Chambers Ford in Westboro. More

for the first time in years, i had the best new car buying experience. i finally found a dealership and salesperson who was not trying to sell me rather help me make the best car choice based on what buying experience. i finally found a dealership and salesperson who was not trying to sell me rather help me make the best car choice based on what my needs and wants were. when it came time for negotiating, i found my thoughts of a fair price and what the dealership was asking was fair. the management staff is well knowledged and i like the personalities they have. i look forward to buying another car from eddie and his staff in the next year or so when my daughter needs a car. More

CAUTION - HERB CHAMBERS "INTERNET SALES" LIES I want CAUTION - HERB CHAMBERS "INTERNET SALES" LIES I want to caution every potential buyer out there NOT to do business with Herb Chambers Ford of Westb CAUTION - HERB CHAMBERS "INTERNET SALES" LIES I want to caution every potential buyer out there NOT to do business with Herb Chambers Ford of Westborough, particularly their supposed "internet sales" operation. I am a very particular buyer who had done a ton of research on the type of car I wanted and had narrowed my choices to a Ford Fusion, in a particular model level/price point (S). I then sent emails to several dealerships "internet" operations to get a sense of the pricing and availability they had. I corresponded with someone (who I am not sure actually exists as you will see below) at Herb Chambers called "Jose Navarro-Robles." I also received some emails from a supposed internet manager named Jean Oulette. After Jose and Jean had first failed to respond to my requests for a true price they were willing to sell at (instead preffering to try to set up a time for me to come in), "Jose" and I began to go back and forth on actual price. During this process, I was extremely specific about the exact model/trim level we were discussing. I was also concerned, since the online inventory for the dealership did not list the specific model I had, whether Herb Chambers would be able to do a deal or not for that car. "Jose" assured me that the vehicle was available and was simply in one of their (very large dealer network's) offsite storage sites. After negotiating on price, I sent confirmatory emails to set forth the price, all the fees that would be included, and also to ensure that I would be meeting with Jose himself to finalize the deal after test driving the cars. I also confirmed in writing that the car would be available for me to drive. I did all this because the dealership was 35 minutes from home and I would be taking my 8 months pregnant wife with me. I also did not want my arrival on site to be an opportunity to start all over with the negotiations I had already spent a good deal of time conducing online. Shortly before our arrival, approx. a 1/2 hour, "Jose" sent an email confirming our appointment time and saying he looked forward to meeting me. When I arrived, on Sunday April 25, 2010, however, it quickly became clear that everything I had been told, and confirmed in writing, was a pack of lies employed as part of a bait and switch sales tactic. First, when I arrived and asked for "Jose", various personnel became concerned and did not know what to do. Then, when I asked to meet with him, they sent out Jean Ouellette, who explained she was "Jose's boss" and that somehow he was not available. They claimed he had gone to lunch and left despite having confirmed his meeting with me approximately 1/2 hour before. I was almost ready to leave at that point, but she assured me they had the email trail and would honor the deal I reached with "Jose." She shuffled me off to another salesman, whose name I do not recall at this point but really had little involvement in the process. He told us he would go get the car for us to test drive. This salesman then headed out on the lot and we waited approximately 20 minutes while he huddled at the sales desk with other individuals, including sales manager Paul Ziffer. When this salesman returned, he introduced Ziffer, who tried to begin the bait and switch. He claimed that they did not have the particular model level I was looking for - the Ford Fusion S - in stock. When asked why "Jose" had told me multiple times that they did, he claimed it was very hard to keep track of inventory, implying in the 1/2 hour since Jose had told me the car would be available to drive it had somehow disappeared, despite computerized inventory. He then offered to show me a more expensive model, claiming that they could be "similarly aggressive" in pricing. In answer to my question of whether he could come close to the price we had agreed on for the Ford Fusion S, he said no. I simply did not want to pay more for the options, none of which I wanted, so was not interested in the pricier models. Thus I had been so precise in confirming the vehcile we were talking about. He then, ignoring my very pregnant wife sitting there and the fact I had told him that I was only interested in one model that I had come to drive/possibly buy and had now been told they did not have, kept suggesting we walk around the lot and see if there was something that would work for me. When I asked him point blank if he knew if he a Ford Fusion S, he backpedaled, as if one might magically appear on the lot. We had enough, so we got up and left. As many buyers do, I fully expected there would be negotiating over price, which "Jose" and I had gone back and forth on. I chose internet buying as a means to try to avoid the collosal waste of time that is the dealership runaround, and was very careful to confirm things, in an attempt to avoid just what happend. What I did not expect, and which is why I have written this review, is outright bold-faced lying, which is what I got from Herb Chambers and "Jose" (whose existence I am dubious of for the reasons described above). I caution all potential buyers to steer clear of the dishonest Herb Chambers Ford of Westborough. More