Herb Chambers Ford of Westborough

Had been looking for new/used car online for couple of months when working out of state as a contractor in MA. I saw one at Herb Chambers Ford in Westborough. Called and got Bob Nicholas on the phone. B months when working out of state as a contractor in MA. I saw one at Herb Chambers Ford in Westborough. Called and got Bob Nicholas on the phone. Bob was great on the phone and provided the answers to all my questions. Bob was even better in person when I went down that night to see the car after work. He had the car parked out front and ready for a test drive. No looking for the car or more information, he had it all there and ready. Dealership was even able to get my out of state registration for me. I would not hesitate to go back and see Bob again when ready for another car for myself (or family and friends!). More

I was very impressed with the customer service at Herb Chambers, particularly with Michael Wing. He was a real pleasure to work with, and never did I feel pressure to buy or commit to a car. They give y Chambers, particularly with Michael Wing. He was a real pleasure to work with, and never did I feel pressure to buy or commit to a car. They give you all of the information you ask for, never hide any information, and truly work to make their customers happy. They are top notch at what they do, and I would certainly go back and ask to deal with Mike specifically. More

We had a very pleasant experience purchasing out fiesta, Bob Nicholas was fantastic helping us select our new car and helping us learn to use all the toys. Mike helped with the payment arragements and offe Bob Nicholas was fantastic helping us select our new car and helping us learn to use all the toys. Mike helped with the payment arragements and offered us a great deal on the extended warranty. We have already sent a few friends to see Bob @ Herb Chambers Ford. More

I would highly recommend Herb Chambers Ford of Westboro and salesperson Kathie Smith if you are looking for a new/used car. They made purchasing a car an enjoyable experience. Kathie is a personable, con and salesperson Kathie Smith if you are looking for a new/used car. They made purchasing a car an enjoyable experience. Kathie is a personable, confident and helpful car salesperson. She is a genuine human being and wants her customer to be happy with their purchase. My husband and I trusted her completely. More

These guys were outstanding. First - have you ever gone on line and pushed the "ask for a quote button' with the dealer internet team - once I had decided on the kind of vehicle I did this for several de on line and pushed the "ask for a quote button' with the dealer internet team - once I had decided on the kind of vehicle I did this for several dealers, and Shawn was one of a few out of a dozen who actually sent me a real quote. Herb Chambers was one of the few that actually provided a quote rather than use it as a teaser/bait and switch. So I immediatley appreciated their straight forward and honest approach. Mike was a great salesperson. Throughout the process he was helpful - and while certainly pointing out the higlights and benefits of the vehicle I had my eye on, I never felt pressured or uncomfortable. I really apprecaite the "here are some things to consider" approach at Herb Chambers, it seems to permeate the organziation. Even Edgar in Finance was extremely helpful - not pressuring but showing me some things that helepd me put together apackage that served my needs. When I went to pick up my car I thought it would be here's the keys - have a ncie day - but Mike actually spent as much time making sure I understood everything as they did selling. At that point it was pure customer service and I knew I had bought from the right dealer. Look - they are in business to sell cars - that's how they earn their money - but with their customer service oriented approach vs. the bait and switch/pressure tactics approach I surmise that is how Herb Chambers built a succesful buiness. There are probably times they just cant work a deal - but that the experince is such a positive one that customers keep them in mind for the future. I know that the next time I buy a car I will start there, and absolutely recommend that anyone looking for a Ford check out Herb Chambers in Westborough, MA. More

Steve Del Grosso was very knowledgable and helpful which made the dread of new car shopping a different experience than I have had in the past. I had just started my new car search and fell in love with th made the dread of new car shopping a different experience than I have had in the past. I had just started my new car search and fell in love with the new fully loaded 2011 Taurus. I have not made my final decision on which car to buy but I can assure you if I go with the Taurus, then Steve Del Grosso is my man! Nancy Kessler More

I will have to say that this was my best overall experience buying a new vehicle. My wife bought a vehicle from there sister store and they as well treated her unbelievably. I would reccomend anyone experience buying a new vehicle. My wife bought a vehicle from there sister store and they as well treated her unbelievably. I would reccomend anyone to this dealer. Giau Luong, I would buy another vehicle from him. He was very courteous and honest. That is what everyone wants. More

I was recently contacted by a represenative by the name of Lisa Dennis who was absolutely wonderful!!! She had an excellent personality and was very helpful in getting me the info I needed to start the pro of Lisa Dennis who was absolutely wonderful!!! She had an excellent personality and was very helpful in getting me the info I needed to start the process of buying a new car. She gave me a better understanding as to what to expect and who I would need to speak to when I came into the dealership. Wonderful employee to deal with and I would recommend anyone to ask for her if they needed assistance. I was very pleased with the service she provided me. When I came in the following day, I met with Bandoh Osei who also was a great help and made the entire process easy and stress free. I would like to say thank you to these employees and tell you what a phenominal job they did in making my car buying experience a wonderful experience! :) More

My wife and I have been considering buying a new car for several months now. We stopped into Herb Chambers Ford to see some of the new models. We met Steve Del Grosso and for a change this was one of the be several months now. We stopped into Herb Chambers Ford to see some of the new models. We met Steve Del Grosso and for a change this was one of the best interactions with a salesman that we have ever encountered when buying a car! This guy was courteous and friendly and really knows his stuff! He obviously loves what he does and he has a sharp wit. He not only answered all of our questions but continued to provide us with additional information about a few of the models that we were completely unaware of. When we do finally decide to buy we will return to Herb Chambers and buy a car from Steve! Keep up the good work! More

I have to say I worked in the auto arena (body work) for a few years. I am familiar with all the tactics. I am now in a different (sales) industry. Steve was unlike all the rest. Typically it is the "le a few years. I am familiar with all the tactics. I am now in a different (sales) industry. Steve was unlike all the rest. Typically it is the "let me talk to my manager 3 times, or you will not do better anywhere else” He took time to understand my needs, worked on finding that car from another dealership, realized this was not my first time buying a car, and gave me a great price. What is interesting is I walked out of the dealership without buying, he said “I know you need to get the best price, that is the best I can do, I hope to see you again, it was nice meeting you." Does this sound typical??? NOOOO Usually it is "speak to my manager..., we are having a contest and I am one sale away from winning"....if you walk out the price is void." For whatever reason this guy is very different from anyone else I talked to, it was the best price and there was no pressure from him at all. Do your research, and go see this guy, you will be happy. More