Herb Chambers Ford of Westborough

Steve did a fabulous job throughout the sale. He was extremely knowledgable about the cars, financing, the whole nine yards. He was not pushy, but he followed up when he said he would. Steve is very pro extremely knowledgable about the cars, financing, the whole nine yards. He was not pushy, but he followed up when he said he would. Steve is very professional, personable and a great asset to Herb Chambers. I will recommend him to my friends and family and will buy from him again. More

Steve was very informative and helpful. Knows his information about the models and made it very simple to find the right car for my exact needs ! The dealership was a very professional yet comfortabl information about the models and made it very simple to find the right car for my exact needs ! The dealership was a very professional yet comfortable environment, which made my experience that much more enjoyable. A+ service. Highly Recommend More

My current vehicle is five years old, so I'm thinking about getting a new car. I really just wanted to see what was out there today and what my options are. I heard about Herb Chambers froma friend and about getting a new car. I really just wanted to see what was out there today and what my options are. I heard about Herb Chambers froma friend and that they were professional and wouldn't be too pushy. My Salesperson, Steve, was extremely polite and knowledgeable. He seemed cognizant of my desire to just look around, but ended up answering questions I hadn't even planned on asking. His willingness to let me look at my own pace, while at the same time being available to answer questions was just what I needed. Once I make my decision, Herb Chambers will be definitely at the top of the dealerships to get my business. More

Just a really pleasurable experience, no pressure. I like knowledgable people and honest business people. You got then here. I reviewed the internet, went to 2 other dealers, but I was treated as I wou like knowledgable people and honest business people. You got then here. I reviewed the internet, went to 2 other dealers, but I was treated as I would treat anyone I am doing business with. BTW go Patriots!! More

I just starting looking for a used car. When I walked into Herb Chambers dealership, I was greeted warmly. Steve was very friendly and knowledgeable. I let him know that I was just beginning my search. into Herb Chambers dealership, I was greeted warmly. Steve was very friendly and knowledgeable. I let him know that I was just beginning my search. I was given information and pricing without being pressured to buy. I will definitely return to the dealership. More

The best service from an outstanding salesman is all that one can expect and this is exactly what one experiences in having been served ever so well and at the highest professional sales level than one has t one can expect and this is exactly what one experiences in having been served ever so well and at the highest professional sales level than one has the pleasure of receiving from Steve Del Grosso. More

Had been looking for new/used car online for couple of months when working out of state as a contractor in MA. I saw one at Herb Chambers Ford in Westborough. Called and got Bob Nicholas on the phone. B months when working out of state as a contractor in MA. I saw one at Herb Chambers Ford in Westborough. Called and got Bob Nicholas on the phone. Bob was great on the phone and provided the answers to all my questions. Bob was even better in person when I went down that night to see the car after work. He had the car parked out front and ready for a test drive. No looking for the car or more information, he had it all there and ready. Dealership was even able to get my out of state registration for me. I would not hesitate to go back and see Bob again when ready for another car for myself (or family and friends!). More

I was very impressed with the customer service at Herb Chambers, particularly with Michael Wing. He was a real pleasure to work with, and never did I feel pressure to buy or commit to a car. They give y Chambers, particularly with Michael Wing. He was a real pleasure to work with, and never did I feel pressure to buy or commit to a car. They give you all of the information you ask for, never hide any information, and truly work to make their customers happy. They are top notch at what they do, and I would certainly go back and ask to deal with Mike specifically. More

I called the dealership and talked with Bob on the phone. Told him what I was looking for and what I could spend. It didn't take long for him to call back and let me know he had exactly what I needed. Becaus Told him what I was looking for and what I could spend. It didn't take long for him to call back and let me know he had exactly what I needed. Because I have very limited free time, Bob got all the paper work done ahead of time. When I came into the dealership all I had to do was sign the papers and drive away. It was the easiest car buying experience I ever had! More

These guys were outstanding. First - have you ever gone on line and pushed the "ask for a quote button' with the dealer internet team - once I had decided on the kind of vehicle I did this for several de on line and pushed the "ask for a quote button' with the dealer internet team - once I had decided on the kind of vehicle I did this for several dealers, and Shawn was one of a few out of a dozen who actually sent me a real quote. Herb Chambers was one of the few that actually provided a quote rather than use it as a teaser/bait and switch. So I immediatley appreciated their straight forward and honest approach. Mike was a great salesperson. Throughout the process he was helpful - and while certainly pointing out the higlights and benefits of the vehicle I had my eye on, I never felt pressured or uncomfortable. I really apprecaite the "here are some things to consider" approach at Herb Chambers, it seems to permeate the organziation. Even Edgar in Finance was extremely helpful - not pressuring but showing me some things that helepd me put together apackage that served my needs. When I went to pick up my car I thought it would be here's the keys - have a ncie day - but Mike actually spent as much time making sure I understood everything as they did selling. At that point it was pure customer service and I knew I had bought from the right dealer. Look - they are in business to sell cars - that's how they earn their money - but with their customer service oriented approach vs. the bait and switch/pressure tactics approach I surmise that is how Herb Chambers built a succesful buiness. There are probably times they just cant work a deal - but that the experince is such a positive one that customers keep them in mind for the future. I know that the next time I buy a car I will start there, and absolutely recommend that anyone looking for a Ford check out Herb Chambers in Westborough, MA. More