Herb Chambers Ford of Westborough

Where to begin with this disaster of a dealership? Where to begin with this disaster of a dealership? Special ordered a vehicle on 03/27/11. Promised delivery in about 6 weeks, IN WRITING. 9 weeks la Where to begin with this disaster of a dealership? Special ordered a vehicle on 03/27/11. Promised delivery in about 6 weeks, IN WRITING. 9 weeks later, still no vehicle. Planned on taking new vehicle(2012 Ford Mustang) on Memorial Day Vacation. Scratch that. Personally drove back and forth to the dealership half a dozen times over a 2 week period to get my car. Paid for the car at the beginning of May. No vehicle by the end of May, even though ordered the car in March. Lied to on numerous occasions by the staff at Herb Chambers Ford and once, even laughed at by Jason(Service Manager). I have never been treated this poorly in a dealership before. I would never, ever, ever recommend this dealership to anyone. It is terrible...... More

We are enjoying our car very much. It's nice not having to worry when the next breakdown is going to happen, we have some peace of mind with that and our coverage! Right after we bought the Kia, we had to worry when the next breakdown is going to happen, we have some peace of mind with that and our coverage! Right after we bought the Kia, we had that big snow storm in January and my brother, Richard went to work the night before and there wasn't much snow. It was a whole different story when he got out of work the next morning, it was a Nor'easter and closing in on blizzard conditions. It did take him over two hours to get home, driving carefully but, he did get home. The amazing part was getting home. He had to wait for the parking lot at work to be cleared enough to leave and he had no problem with the car starting right up. Some of his co-workers had to wait for their cars to warm up and windows to clear, not our car, it heated up right away and windows were clear! He left the parking lot and headed for 128 for a short distance before he gets off for route 20 to come home. The amazing thing about that stretch was there was only one lane of travel and as he was driving he noticed the cars behind him were all merging into one lane behind him! They had been all over the highway but we figured the size of the tail lights on our car looked liked truck tail lights so everyone was following the 'truck' up ahead! Once he got on route 20, it wasn't plowed very well and with the intensity of the snow coming down, but that little tank made it through! When he came home and was telling our dad and myself, we knew we had an awesome car to go along with the great deal we got. So now our Kia is known as 'Tank' for getting through her first test of courage! More

My experience at Herb Chambers Ford of Westborough was terrific!, the staff there are truly exceptional people! I would highly recommend this dealership. In particular Kathie Smith the sales consultant wh terrific!, the staff there are truly exceptional people! I would highly recommend this dealership. In particular Kathie Smith the sales consultant who helped me find my dream car! Kathie was very informative and spent a great deal of time with me, setting me up in my new Ford Explorer! More

My experience at Herb Chambers Ford was excellent. My family and I were fortunate to have the opportunity to work with Mike Domingues. He was very friendly and knowledgable about the vehicles at the deal family and I were fortunate to have the opportunity to work with Mike Domingues. He was very friendly and knowledgable about the vehicles at the dealership. Mike worked hard to find the exact match of my dream 2011 Ford Escape and managed to find it in a short time. I appreciate all that he did for me and I couldn't be happier driving in my new Escape! More

I recently purchased a Ford Focus from Herb Chambers in I recently purchased a Ford Focus from Herb Chambers in Westborough MA. I was extremely happy with my purchase.Salesperson Kathleen Smith was absol I recently purchased a Ford Focus from Herb Chambers in Westborough MA. I was extremely happy with my purchase.Salesperson Kathleen Smith was absolutely outstanding, She was extremely thorough,informative and spent a great deal of time with me. I felt very fortunate to have had Kathleen as my salesperson, she went though every detail of the car. She also, has followed up several times on my purchase and was definitely caring to make sure I was happy with my new car. Manager Howard Reske was very pleasant he made me feel confident with my purchase. I would highly recommend this location to everyone.Finance Manager Edgar Rivera was straight forward with me. I felt he was working with me for the best possible finance option. Honestly this was the best car buying experience for me. 5 stars to Herb Chambers Ford of Westborough MA More

A Wonderful Car-Buying Experience with Michael Mangrum! If you are buying a car, you must ask for Michael Mangrum at Herb Chambers in Westborough, MA. You will understand when you read this review. For If you are buying a car, you must ask for Michael Mangrum at Herb Chambers in Westborough, MA. You will understand when you read this review. For the last three weeks my husband and I have been shopping for a new pickup. After looking at several makes and models, we came to the conclusion that Ford was the way to go! My husband loved the F150 pickup and wanted work truck, with an 8-foot bed, V8 and instead of four-wheel drive really wanted two-wheel drive. We had gone to several dealerships including a few Ford dealerships, and every salesperson would not listen to the fact that my husband wanted a two-wheel drive and insisted we get a four-wheel vehicle. Last week we decided to head over to your Ford dealership and were met by Michael Mangrum who took us through one of the most pleasant and informative car buying experiences we can remember. He was not only one of the most pleasant car salesmen we had ever met, but one of the most knowledgeable. Michael really went out of his way to help us find exactly what we wanted. That same day we had the opportunity to meet Jason Arruda, General Sales Manager. He was just as pleasant as Michael and helped us come to a price that would work for us—one of the best prices you will find in any dealership in Massachusetts!!!! Since we are financing our vehicle we had another pleasant experience working with Edgar Rivera, another knowledgeable employee at Herb Chambers. Every once in awhile hear stories about car salesmen who are obnoxious and who only want to get your signature and their commission as fast as possible. Michael proved to be a wonderful exception to that fallacy, and because of him, we will not only be coming back to your dealership for years to come, but recommending Herb Chambers to everyone. A special thanks Herb Chambers for hiring men like Michael who can make ones car buying experience an exceptional one! He is surely an asset to your dealership! More

Mark DiPaulo by far is the best car salesman I have worked with and I have been buying cars for 30 years. He listened to my needs and problems and put me in a beautiful car just what I wanted, got my worked with and I have been buying cars for 30 years. He listened to my needs and problems and put me in a beautiful car just what I wanted, got my credit approved and delivered the car the next day and all for a good price! Can't go wrong with Mark. More

We bought a Ford Escape Hybrid 2010, and I have to give credit for this purchase to Mike Mangrum.We did not look into hybrids but after driving one at his suggestion and hear the gas mileage and all the gr credit for this purchase to Mike Mangrum.We did not look into hybrids but after driving one at his suggestion and hear the gas mileage and all the great features, we are very happy with the purchase.He is very professional, and very knowledgeable of car features.His explanations about navigation system, that we added extra, came in very handy. Had very pleasant experience with dealership so far, and would consider trying their repair shop, when needed.Would definetly recommend to others to try out HC Westboro, and also look into hybrids, can't beat the gas mileage!!I like Ford's Voice activated SYNC system, and navigation system, very nice. More

Steve Delgrosso was very helpful, I found him to posses and emit high integrity. Steve was very easy to work with and was helpful in pointing out options to maximize my use and enjoyment of my new autom and emit high integrity. Steve was very easy to work with and was helpful in pointing out options to maximize my use and enjoyment of my new automobile. The show room and the service area are a class act and am looking forward to great auto service in the future. More