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Herb Chambers Ford of Westborough

Westborough, MA

4.8
935 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 935 reviews

September 18, 2023

Car shopping has always been a stressful unpleasant chore for me. I am pleased to say this was not the case at Herb Chambers Ford in Westborough. The entire staff was friendly and attentive to my needs all t More

by dfredhow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynda Dias
Sep 21, 2023 -

Herb Chambers Ford of Westborough responded

Hi Fred! We're delighted to know that our team at Herb Chambers Ford of Westborough was able to provide a stress-free and enjoyable car shopping experience for you. We always aim for efficiency and honesty in all interactions with customers. Thanks so much for the review!

September 14, 2023

Paul was a pleasure to work with,I was in and out with my new truck the same day. More

by Gwalker59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Herb Chambers Ford of Westborough responded

We really appreciate you taking the time to leave Herb Chambers Ford of Westborough this awesome review, thank you!

September 12, 2023

Had my car there for recall work,left it Sunday night got a call at 10:20 Monday morning car was done and ready very happy More

by mkennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Herb Chambers Ford of Westborough responded

Mkennedy, we're glad to know your recall work was completed promptly at Herb Chambers Ford of Westborough. Thanks for trusting us with your vehicle!

September 10, 2023

The salesman, David, was a gentleman and the GM, Miguel was a good guy. There was a small hassle with the sales manager and a promise that was made, but Miguel stepped in to make it right - he can definit More

by Gerry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Chapin
Sep 12, 2023 -

Herb Chambers Ford of Westborough responded

Hi Gerry, Thank you for updating us on the situation. We're glad that Miguel made this right and earned back your confidence in us. We hope you'll reach out if there's anything we can help with in the future, and look forward to providing five-star care next time! - Herb Chambers Ford of Westborough

August 28, 2023

I had a great experience purchasing a F150 from Herb Chambers Westborough Miguel and Jay were very friendly and professional. I would definitely recommend Herb Chambers to any of my friends. More

by K8andp44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Herb Chambers Ford of Westborough responded

We're delighted to know you had a great purchase experience with Miguel and Jay at Herb Chambers Ford of Westborough. We appreciate your recommendation and see you again! Enjoy your new F-150!

August 23, 2023

My experience with Herb Chambers Ford of Westborough was positive. I knew what I wanted to purchase and the sales staff accommodated my requests and that made the purchase of my new vehicle really easy. More

by bremery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers Ford of Westborough responded

We're glad to know our team at Herb Chambers Ford of Westborough provided you with a great vehicle purchase experience. Thank you for choosing us and sharing your positive feedback! We'll see you next time. Enjoy your new ride!

August 22, 2023

Luke was extremely helpful in helping me with a needed repair. His communication was timely and he went out of his way to help make the process as smooth as it could be. More

by Rdm_44!
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Luke M
Aug 22, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for the 5-star rating! We're happy to hear that our team and Luke were able to assist you with your repair needs at Herb Chambers Ford of Westborough. We appreciate your feedback and look forward to seeing you again! Safe travels!

August 18, 2023

I went into the dealership and showed them what my problem was and they were more than happy to deal with it and take care of the problem. They jumped right on it and within 24 hours. I had my truck b More

by Bill
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Aug 18, 2023 -

Herb Chambers Ford of Westborough responded

Hi Bill, we're glad to know our team at Herb Chambers Ford of Westborough was able to quickly address your issue and get you back on the road. Thanks for trusting us with your truck! Have a great day!

August 13, 2023

My car was serviced on time and with great recommendations for additional items requiring attention. Luke was very professional and approachable. Luke also kept me in the loop with changes t More

by Cmosulliv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Aug 14, 2023 -

Herb Chambers Ford of Westborough responded

We're delighted to hear that your car was serviced on time and with great attention here at Herb Chambers Ford of Westborough. It's wonderful that Luke kept you updated throughout the process. We'll see you next time! Safe travels!

August 06, 2023

Always professional and efficient when it comes to service. Nice waiting area and pleasant personalities all around. More

by Bvuona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaiden Maldonado
Aug 07, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your service needs! We look forward to seeing you next time!

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