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Herb Chambers Ford of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
980 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 980 reviews

February 10, 2024

As always, excellent, prompt service. Always professional and done right. Appreciate the consistency. Thank you! More

by Sellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you've consistently received excellent service from our team at Herb Chambers Ford of Westborough. Thanks for the positive feedback, we appreciate it! Safe travels!

February 04, 2024

No nonsense, straightforward car sales. Salespeople are knowledgeable and don't waste time. They follow up after the sale. I have leased about 10 cars from them over time. Never a problem a More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Herb Chambers Ford of Westborough responded

Hi Jim! It's great to know that you had such positive experiences with us at Herb Chambers Ford of Westborough. We value your loyalty and appreciate the feedback!

February 02, 2024

The dealership had knowledgeable sales reps, made test driving easy to schedule. All of our questions and concerns were addressed and answered. The car we purchased is clean and meets our needs. It was a More

by Patti
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy, Renel
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Feb 05, 2024 -

Herb Chambers Ford of Westborough responded

Patti, we're glad to know that you had a 5-star car-buying experience with our team at Herb Chambers Ford of Westborough. Thank you for trusting us with your business! Enjoy your new car!

February 01, 2024

Problem solved due to outstanding information and explanation from Rick who is extremely knowledgeable and able to translate tech speech into a normal conversation. Definitely goes the extram mile, n More

by anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Feb 01, 2024 -

Herb Chambers Ford of Westborough responded

Anthony, thank you for the review. I'm disappointed to hear about these concerns and would appreciate an opportunity to discuss them with you in greater detail. Would you please reach out to me directly at your earliest convenience? Thanks again, Miguel Silva - General Manager - msilva@herbchambers.com

January 31, 2024

Anthony was very helpful and Miguel was fantastic, knowledgeable and sincerely cared about level of service More

by nazziii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Feb 01, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know that Anthony and Miguel provided you with excellent service at Herb Chambers Ford of Westborough. Thanks for the positive feedback!

January 26, 2024

Great service as always my prefer dealership in New England. Highly recommend it to all my friends, family and you! More

by mvazquez508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to be your preferred dealership in New England! Thanks for recommending Herb Chambers Ford of Westborough, we appreciate the support and look forward to serving you again.

January 26, 2024

My husband and I had an absolutely wonderful experience working with Freddy. He was attentive, honest, patient and kind. He truly made the buying process extremely enjoyable and fun. The whole team at Herb More

by laurlacaire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy
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Jan 26, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to know that Freddy and our team made your car buying experience enjoyable at Herb Chambers Ford of Westborough. We appreciate the kind words, and we look forward to serving you for many years to come!

January 25, 2024

I reached out to Jason Lehner and received a quick response to all my questions and his friendly helpful attitude made the process a breeze. When I got to the dealership Fred met me and went over all More

by rontroie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Daher Sales Consultant
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Jan 26, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to know that Jason, Fred and Ozzy made your experience at Herb Chambers Ford of Westborough a pleasant one! It's great to hear our team was able to assist you efficiently. We appreciate the positive feedback and look forward to serving you again in the future!

January 19, 2024

Anthony and his service team provide wonderful service and communication throughout the process.We will definitely be back More

by jraggle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 23, 2024 -

Herb Chambers Ford of Westborough responded

It's great to know that Anthony and our service team at Herb Chambers Ford of Westborough provided you with excellent communication throughout your visit. We look forward to seeing you again!

January 16, 2024

Works with you every step of the way. No pressure tactics. Very dependable and helpful More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Jan 17, 2024 -

Herb Chambers Ford of Westborough responded

Hi Gwen! Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience working with us at Herb Chambers Ford of Westborough. Our team is committed to providing excellent service and ensuring that our customers feel supported every step of the way.

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