Herb Chambers Ford of Westborough

I am a fast internet shopper who likes to find a vehicle and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very f and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very friendly, and extremely knowledgable on the product. Unfortunately they did not have much left for inventory for 2011 trucks because I would have purchased a vehicle from him. He did everything possible and knowing he could not find me a 2011 in his inventory he understood. I would absolutely try him again. He was one of the best guys I spoke to in a search to buy a truck. More

Walked in to look at trucks. Was greated promptly and immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 mi immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 minutes and I had not looked at a truck. The let me speak to my manager game is in full play here. After my quiz the sales rep had to speak to the manager. Not having my basic work truck I was told they could do a search for me. I went here expecting a large selection. All they had was the big dollar super dutys. She wanted me to drive one of those to get a feel for the truck. How is a extended cab 4WD going to simualte a 2WD standard cab?? My second vist here in 2 years and my last. Would bum a ride to work before buying here. More

We went to Herb Chambers Ford to look at a used Mercury. The car was not for us so we asked George what else he had in our price range. He showed us a used Impala that had every option we told him we were The car was not for us so we asked George what else he had in our price range. He showed us a used Impala that had every option we told him we were looking for. After driving it he asked us if the vehicle worked for us before we went a step further. I told him that there are a ton of Impalas out there so he would have to "wow" us with the price. We ended buying the car because he was able to get the car down to our price. I highly recommend this dealership, one of the smoothest experiences buying a car that I've ever had. More

Service writer rude. She didn't seem to care whether I used them or not. Over priced quote on repair and most work was unneeded. used them or not. Over priced quote on repair and most work was unneeded. More

Rashad was well informed about the new cars I asked to see. He was very flexible about letting me test drive the new cars, as well as the used BMW in which I was interested. I had been to three other deal see. He was very flexible about letting me test drive the new cars, as well as the used BMW in which I was interested. I had been to three other dealerships that afternoon, Nissan Marlborough, Automax, and Westborough Toyota. Rashad was the most informed and most professional of all the sales persons. He listened to what I had to say, instead of what wanted to tell me. I have decided not to purchase any vehicle at this time, but I will most certainly recommend him to anyone I know who is car shopping. Thank you for a great and informative car shopping experience More

Aaron Williams was probably the finest car salesman I have ever met in my 60 years. I could tell that he was concerned that I got exactly the vehicle I was looking for and explained expertly the feature have ever met in my 60 years. I could tell that he was concerned that I got exactly the vehicle I was looking for and explained expertly the features of the various trucks. I was going to wait for the new EcoBoost engine, but Aaron made me realize that with my low mileage I would be just as well off with the large 8 cylinder because the gas savings would be minimal. Since the Ecoboost will be new in 2012, and even though I trust Ford to the utmost and my last 6 vehicles have been F150 Lariats, I was glad that Aaron put my needs in perspective. I saved the upcharge of the Ecoboost system and to be perfectly honest with you, I did not want to be a test case for the new engine design. Aaron is a fine gentleman and since I am slightly un-technical and not computer savy, even offered, after the sale, to come with me and teach me about the navigation system so that I can use it more efficiently and offered to work with me hooking up a blue tooth. I must say, buying a car from Herb Chambers and Aaron was a stressless and most enjoyable afternoon. Edgar Rivera offered me a full list of after market accessories and did an excellent job in explaining the features and pricing of each and everyone. I consequently put on the wheel and tire extended warranty, and I also opted for the factory wrap plus preferred warranty. I think the one thing I may still contact Egar about is the 5 year key replacement option. All in all, two great gentlemen. I wish I had two of the same caliber working with me. Thank you, Herb, Aaron and Edgar. More

We had a wonderful experience with stephen delgrosso.. he was very helpful and went above and beyond what was expected.. we would not hestitate to go back and have him help us again when buying a car.. thank was very helpful and went above and beyond what was expected.. we would not hestitate to go back and have him help us again when buying a car.. thank you again stephen and everyone at westboro ford for making this a wonderful...stressless experience.. More

Went in to buy a new car - they took the order but a few days later called to say they could not find the base model I wanted. Kept trying to get me to move to a pricier car. They then offered to sell me days later called to say they could not find the base model I wanted. Kept trying to get me to move to a pricier car. They then offered to sell me a used car (slightly used exact same model/year) for the same price we had negotiated like I was some sort of idiot. The only good thing is that they did process the return of my deposit promptly. More

We ended up buying a car elsewhere because we went in a different direction than we anticipated, but Herb Chambers Ford did everything right during the process, and I want to recognize them for it. Aaron different direction than we anticipated, but Herb Chambers Ford did everything right during the process, and I want to recognize them for it. Aaron Williams was extraordinarily helpful, and in a very slightly different universe we would have happily driven off in one of his cars. He listened to us and worked hard to accommodate our specific needs. I would unhesitatingly consider this dealership again in the future. More