Herb Chambers Ford of Westborough

A Wonderful Car-Buying Experience with Michael Mangrum! If you are buying a car, you must ask for Michael Mangrum at Herb Chambers in Westborough, MA. You will understand when you read this review. For If you are buying a car, you must ask for Michael Mangrum at Herb Chambers in Westborough, MA. You will understand when you read this review. For the last three weeks my husband and I have been shopping for a new pickup. After looking at several makes and models, we came to the conclusion that Ford was the way to go! My husband loved the F150 pickup and wanted work truck, with an 8-foot bed, V8 and instead of four-wheel drive really wanted two-wheel drive. We had gone to several dealerships including a few Ford dealerships, and every salesperson would not listen to the fact that my husband wanted a two-wheel drive and insisted we get a four-wheel vehicle. Last week we decided to head over to your Ford dealership and were met by Michael Mangrum who took us through one of the most pleasant and informative car buying experiences we can remember. He was not only one of the most pleasant car salesmen we had ever met, but one of the most knowledgeable. Michael really went out of his way to help us find exactly what we wanted. That same day we had the opportunity to meet Jason Arruda, General Sales Manager. He was just as pleasant as Michael and helped us come to a price that would work for us—one of the best prices you will find in any dealership in Massachusetts!!!! Since we are financing our vehicle we had another pleasant experience working with Edgar Rivera, another knowledgeable employee at Herb Chambers. Every once in awhile hear stories about car salesmen who are obnoxious and who only want to get your signature and their commission as fast as possible. Michael proved to be a wonderful exception to that fallacy, and because of him, we will not only be coming back to your dealership for years to come, but recommending Herb Chambers to everyone. A special thanks Herb Chambers for hiring men like Michael who can make ones car buying experience an exceptional one! He is surely an asset to your dealership! More

Mark DiPaulo by far is the best car salesman I have worked with and I have been buying cars for 30 years. He listened to my needs and problems and put me in a beautiful car just what I wanted, got my worked with and I have been buying cars for 30 years. He listened to my needs and problems and put me in a beautiful car just what I wanted, got my credit approved and delivered the car the next day and all for a good price! Can't go wrong with Mark. More

Steve Delgrosso was very helpful, I found him to posses and emit high integrity. Steve was very easy to work with and was helpful in pointing out options to maximize my use and enjoyment of my new autom and emit high integrity. Steve was very easy to work with and was helpful in pointing out options to maximize my use and enjoyment of my new automobile. The show room and the service area are a class act and am looking forward to great auto service in the future. More

We bought a Ford Escape Hybrid 2010, and I have to give credit for this purchase to Mike Mangrum.We did not look into hybrids but after driving one at his suggestion and hear the gas mileage and all the gr credit for this purchase to Mike Mangrum.We did not look into hybrids but after driving one at his suggestion and hear the gas mileage and all the great features, we are very happy with the purchase.He is very professional, and very knowledgeable of car features.His explanations about navigation system, that we added extra, came in very handy. Had very pleasant experience with dealership so far, and would consider trying their repair shop, when needed.Would definetly recommend to others to try out HC Westboro, and also look into hybrids, can't beat the gas mileage!!I like Ford's Voice activated SYNC system, and navigation system, very nice. More

I recently bought a Ford F-350 pickup from this dealership and have been very pleased with the overall experience. They found out exactly what I wanted, ordered me the truck and took my trade-in a dealership and have been very pleased with the overall experience. They found out exactly what I wanted, ordered me the truck and took my trade-in as well. My salesman, Mike Domingues, was courteous, professional and involved. Overall, great experience! More

When I walked into the dealership I was immediately greeted by Mike. He asked me about my car needs and seemed really interested in helping me out. I stuck with him throughout the day and he was able greeted by Mike. He asked me about my car needs and seemed really interested in helping me out. I stuck with him throughout the day and he was able to help me purchase, happily, my first new car. I would recommmend this dealer to anyone looking for a Ford. More

I am a snow bird, which means I spend half my time in Florida and half my time in massachusetts. I was looking for what my options were for a used car that I can keep in my garage here for the summers. Florida and half my time in massachusetts. I was looking for what my options were for a used car that I can keep in my garage here for the summers. I came to the dealership and found a few cars that looked interesting and in my price range. The sales guy Steve was knowledgeable and extremely friendly. I felt comfortable working with him. I have a few more dealerships to visit, I like to be thorough, but I will say that I thought Herb Chambers was a good experience, and unless some other dealership or deal blows me away, I will come back and give them my business. I would definitely recommend this dealership to friends and colleagues. More

I had simply requested their best price yet settling the sale required three or four iterations with the "mystery man" to achieve a reduced price comparable to what I had been quoted on line. Our salespers sale required three or four iterations with the "mystery man" to achieve a reduced price comparable to what I had been quoted on line. Our salesperson was Michael Mangrum. He was very pleasant and knowledgable about the features and atributes of the vehicle. I also own a 2001 Escape and have used Herb Chambers of Westboro for service of this vehicle. Maintenance staff have always been very pleasant and considerate. George More

PAUL SCANNELL CLEARLY UNDERSTOOD HOW TO TREAT A CUSTOMER FROM THR FIRST TIME I STARTED TALKING WITH PAUL RIGHT UP TO THE TIME PAUL HANDED ME THE KEYS TO MY NEW 2010 FORD FUSION . PAUL UNDERSTANDS EXACTLY H FROM THR FIRST TIME I STARTED TALKING WITH PAUL RIGHT UP TO THE TIME PAUL HANDED ME THE KEYS TO MY NEW 2010 FORD FUSION . PAUL UNDERSTANDS EXACTLY HOW IMPORTANT IT WAS FOR ME TO STAY WITHIN MY BUDGET BUT ALSO GET THE OPTIONS THAT WERE THE MOST IMPORTANT . PAUL CONTINUED TO WORK WITH ME UNTIL I BELIEVE I BOUGHT THE RIGHT CAR & STRONGLY BELIEVED I PAID A REASONABLY FAIR PRICE. PAUL SCANNELL CREATED A VERY COMFORTABLE ATOMOSPHERE THAT MADE ME CLEARLY BELIEVE I WOULD CONTINUE TO RETURN TO HERB CHAMBERS FORD FOR ALL MY FUTURE AUTO PURCHASES More

The Sales Staff at Herb Chambers Westborough Ford were great to work with, as usual they try to feel you out what your looking for. The car I wanted was at their dealership and when I saw it I knew it was great to work with, as usual they try to feel you out what your looking for. The car I wanted was at their dealership and when I saw it I knew it was exactly what I was looking for and they made it happen. They had the only car on the eastern seaboard that was available with the options and colors I was looking for. The deal went through on a Sunday afternoon around 5:09 PM and I picked the car up on Tuesday. Michael mangrum took extra time to make sure I knew all about the options on the car. Great work Herb Chamber Ford! More