Herb Chambers Ford of Westborough

I bought a brand new Ford Edge 2013. The sales department was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. The squeaks have increased in frequency to almost every time I start the car and put it in drive/reverse. The service department, under new management as of September 2013, told me the daily squeak was “normal" and that if I was a more aggressive driver I would probably not have this problem. The squeak first started after an oil change at Herb Chambers Ford. At that time I also had the tires rotated (I have been told that this is coincidental). Also of note, during that same oil change they forgot to reset my oil sensor. Since then I have brought my car back a number of times to try to get the squeaking to stop, but so far nothing has worked. The old service manager was willing to do whatever it took to get rid of the squeak. The new service manager is unwilling to help and has told me that I am stuck with this problem. Since bringing my car (under the new service manager) in to the repair shop this past week it seems to squeak more...it now squeaks for longer and almost every time I start my car. This squeak is both loud and long enough to be noticeable, annoying, and embarrassing. They believe that it is the brakes and rotors, however even if I change the brakes and rotors (meaning I pay for new out of my own pocket) there is only a 50% chance the squeak would go away. I am still trying to solve this problem with minimal (if any) help from the people at Herb Chambers Ford. I have asked for phone numbers, extensions, and told that I will be contacted by a Ford representative by 10/5/13 and have not. I would encourage anyone who is considering a Ford Edge to think about a different car and possibly a different company because apparently the squeak is "normal" and a permanent problem. More

The absolute worst experience I have ever had in my 20 years of buying cars. The management is horribly rude and unprofessional! Mike F. (used car manager) is untruthful and Thomas Q.(general manager) is years of buying cars. The management is horribly rude and unprofessional! Mike F. (used car manager) is untruthful and Thomas Q.(general manager) is rude and uncaring. We purchased a used Ford edge from this dealer on June 21st 2013, it is now July 3rd and we still do not have the vehicle we paid for due to the fact the Herb Chambers sold us a car they did not have the title to and did not disclose this fact to us until 5 days after the purchase. The dealer, along with the corporate office is unwilling to do anything for us besides changing the date on the paperwork for the warranty, I could not even get them to throw in a couple oil changes or floor mats for our two weeks of wasted time! Terrible experience, false advertising! They featured a dvd entertainment system in their ad for this vehicle(3 pictures and in the text) and when we test drove the car it did not even work, we were told it was aftermarket so not their problem! I strongly recommend staying away from this dealership. **update** called Herb Chambers corporate office shortly after posting the above review, was told I would receive a call back as there was another customer being assisted. I received a call back and was informed that their social media person had seen my post and that now it would be best that we cancelled the transaction. So I guess I am not allowed to voice my displeasure at the poor service of this dealership. I have filed a complaint with the MA Attorney Generals' office and they informed me a dealer had to produce the title within 10 days per MA law, which they have not done as it has been 13 days now. Also I have contacted a lawyer in this matter. Nicole form Corporate also expected me to return the Loaner car they gave us yesterday (which we were told we had till Friday) right now which I would have to drive up from CT and have no way to get back. I will be telling every person I meet to not deal with this company, and I will do my best to get the dealership on the list of businesses that USCG members are warned against doing business with, as I am an active duty member of the USCG stationed in Boston. I again strongly recommend avoiding this dealership. More

This story is so long I cannot even begin to start it. Bought a used car advertised as certified (was not). On the way home date of delivery heard noises , radiator steaming and fluids leaking from undern Bought a used car advertised as certified (was not). On the way home date of delivery heard noises , radiator steaming and fluids leaking from underneath. Called immediately and took back service promised to fix it. Replaced transmission. Each time they supposedly fixed something it was not or they would cause more damage in the process. After almost 3 months 13 trips, car still leaking, transmission still not right, car not starting intermittingly. I called headquarters an they agreed to buy the car back under Mass law. I still lost money. The used car manager Mike was ignorant and useless. Tom Quick General manager was as bad. Service Department totally unable to fix anything. After buying cars for 40 years I have never had such a terrible experience. More

Worst ever customer service ever at Herb Chambers. Poor accounting department!!! My partner and I purchased a car in December of 2012. This place is quick to take your money. When I went to register t accounting department!!! My partner and I purchased a car in December of 2012. This place is quick to take your money. When I went to register the car in NYS the forms that were filled out by the dealership were all wrong and I had to redo all of the forms! And to make matters worse the check that was suppose to cover the tax and fees was made out for the wrong amount so the DMV agent told me that I had to either pay for it myself or have the dealership cut another check. So I just paid for it myself totaling $1,300.00. ( I did not want to take another day off of work to wait at the DMV all day!) Once I got back to my office I notified Paul who was our sales person. He told me to send the check and a copy of the registration and he will send the check totaling $1,300.00 the same day. I was like thank you very much. (IF only that was what happened not so) This company feels that they can get away with this by holding my money or delaying the check (it does not take a week to get something in the mail from MASS) and that is not cool. So Monday, Tuesday, Wednesday, and Thursday came and still no check. I called and emailed several times and keep getting the run around and lies from the following people. Paul S. Sales Consultant Mike F Sales Manager (very rude and made me feel like he was talking to an animal on the street) Edgar Finance Manger So please stay AWAY FROM ALL HERB CHAMBERS DEALERSHIPS. I have also copied all emails so happy reading. Tried to reach your Asst Liz . She called and I left message. I spoke with both the general sales mgr and used car mgr regarding your concerns. Mike Falco the used car mgr would like to speak with either you or your Asst. Sent from my iPhone Paul On Feb 8, 2013, at 10:51 AM, Larry Dembrun wrote: STILL NEED AN UPDATE! On Thu, Feb 7, 2013 at 8:12 PM, Paul Sl wrote: Larry I just picked up your message. Aaron the general sales manager was off today but I will refer your concerns in the morning On Feb 7, 2013, at 3:54 PM, Customer wrote: Not acceptable! You just told me that it was sent out on Friday! Please have her cut a check today and fedex overnight for delivery tomorrow! On Thu, Feb 7, 2013 at 3:48 PM, Paul Larry The woman who prepared the check stated it was prepared on the first but given she was out sick at the beginning of this week potentially it didn't get mailed till Monday. Please be patient. It should be their by Saturday Sent On Feb 7, 2013, at 3:19 PM, Larry The mail came today! And no check. I feel that I am getting the run around. It does not take 5 days to get something from Mass. I bank with sovereign if Simone wants to deposit the check in my acct. Sent from my iPhone On Feb 7, 2013, at 2:52 PM, Paul Please call me when you have time Sent from my iPhone Paul On Feb 7, 2013, at 1:52 PM, Larry wrote: HBut they check needs to be payable to me! On Thu, Feb 7, 2013 at 1:49 PM, Paul wrote: On Feb 7, 2013, at 1:39 PM, Larry De wrote: Paul Can you please give me an update on my check? It has been a week and still no check. I have asked for this check to be overnight and that did not happen. Please let me know how this situation will be handled. Thanks Larry More

George was fantastic. Helpful. Friendly. A really great guy. Price on the car was excellent. No fighting, no arguments, nothing. We went in prepared, I had a price that we were going to pay on the car guy. Price on the car was excellent. No fighting, no arguments, nothing. We went in prepared, I had a price that we were going to pay on the car and a value for the trade. The price they wanted for the car was within a few hundred dollars of my calculations and they offered $800 MORE on the trade than we expected we would be able to get. These folks were really great all around. More