Herb Chambers Ford of Westborough

We had a wonderful experience with stephen delgrosso.. he was very helpful and went above and beyond what was expected.. we would not hestitate to go back and have him help us again when buying a car.. thank was very helpful and went above and beyond what was expected.. we would not hestitate to go back and have him help us again when buying a car.. thank you again stephen and everyone at westboro ford for making this a wonderful...stressless experience.. More

Went in to buy a new car - they took the order but a few days later called to say they could not find the base model I wanted. Kept trying to get me to move to a pricier car. They then offered to sell me days later called to say they could not find the base model I wanted. Kept trying to get me to move to a pricier car. They then offered to sell me a used car (slightly used exact same model/year) for the same price we had negotiated like I was some sort of idiot. The only good thing is that they did process the return of my deposit promptly. More

We ended up buying a car elsewhere because we went in a different direction than we anticipated, but Herb Chambers Ford did everything right during the process, and I want to recognize them for it. Aaron different direction than we anticipated, but Herb Chambers Ford did everything right during the process, and I want to recognize them for it. Aaron Williams was extraordinarily helpful, and in a very slightly different universe we would have happily driven off in one of his cars. He listened to us and worked hard to accommodate our specific needs. I would unhesitatingly consider this dealership again in the future. More

Where to begin with this disaster of a dealership? Where to begin with this disaster of a dealership? Special ordered a vehicle on 03/27/11. Promised delivery in about 6 weeks, IN WRITING. 9 weeks la Where to begin with this disaster of a dealership? Special ordered a vehicle on 03/27/11. Promised delivery in about 6 weeks, IN WRITING. 9 weeks later, still no vehicle. Planned on taking new vehicle(2012 Ford Mustang) on Memorial Day Vacation. Scratch that. Personally drove back and forth to the dealership half a dozen times over a 2 week period to get my car. Paid for the car at the beginning of May. No vehicle by the end of May, even though ordered the car in March. Lied to on numerous occasions by the staff at Herb Chambers Ford and once, even laughed at by Jason(Service Manager). I have never been treated this poorly in a dealership before. I would never, ever, ever recommend this dealership to anyone. It is terrible...... More

We are enjoying our car very much. It's nice not having to worry when the next breakdown is going to happen, we have some peace of mind with that and our coverage! Right after we bought the Kia, we had to worry when the next breakdown is going to happen, we have some peace of mind with that and our coverage! Right after we bought the Kia, we had that big snow storm in January and my brother, Richard went to work the night before and there wasn't much snow. It was a whole different story when he got out of work the next morning, it was a Nor'easter and closing in on blizzard conditions. It did take him over two hours to get home, driving carefully but, he did get home. The amazing part was getting home. He had to wait for the parking lot at work to be cleared enough to leave and he had no problem with the car starting right up. Some of his co-workers had to wait for their cars to warm up and windows to clear, not our car, it heated up right away and windows were clear! He left the parking lot and headed for 128 for a short distance before he gets off for route 20 to come home. The amazing thing about that stretch was there was only one lane of travel and as he was driving he noticed the cars behind him were all merging into one lane behind him! They had been all over the highway but we figured the size of the tail lights on our car looked liked truck tail lights so everyone was following the 'truck' up ahead! Once he got on route 20, it wasn't plowed very well and with the intensity of the snow coming down, but that little tank made it through! When he came home and was telling our dad and myself, we knew we had an awesome car to go along with the great deal we got. So now our Kia is known as 'Tank' for getting through her first test of courage! More

My experience at Herb Chambers Ford of Westborough was terrific!, the staff there are truly exceptional people! I would highly recommend this dealership. In particular Kathie Smith the sales consultant wh terrific!, the staff there are truly exceptional people! I would highly recommend this dealership. In particular Kathie Smith the sales consultant who helped me find my dream car! Kathie was very informative and spent a great deal of time with me, setting me up in my new Ford Explorer! More

My experience at Herb Chambers Ford was excellent. My family and I were fortunate to have the opportunity to work with Mike Domingues. He was very friendly and knowledgable about the vehicles at the deal family and I were fortunate to have the opportunity to work with Mike Domingues. He was very friendly and knowledgable about the vehicles at the dealership. Mike worked hard to find the exact match of my dream 2011 Ford Escape and managed to find it in a short time. I appreciate all that he did for me and I couldn't be happier driving in my new Escape! More

I recently purchased a Ford Focus from Herb Chambers in I recently purchased a Ford Focus from Herb Chambers in Westborough MA. I was extremely happy with my purchase.Salesperson Kathleen Smith was absol I recently purchased a Ford Focus from Herb Chambers in Westborough MA. I was extremely happy with my purchase.Salesperson Kathleen Smith was absolutely outstanding, She was extremely thorough,informative and spent a great deal of time with me. I felt very fortunate to have had Kathleen as my salesperson, she went though every detail of the car. She also, has followed up several times on my purchase and was definitely caring to make sure I was happy with my new car. Manager Howard Reske was very pleasant he made me feel confident with my purchase. I would highly recommend this location to everyone.Finance Manager Edgar Rivera was straight forward with me. I felt he was working with me for the best possible finance option. Honestly this was the best car buying experience for me. 5 stars to Herb Chambers Ford of Westborough MA More