Herb Chambers Ford of Westborough

Beyond disappointing. I had been in contact with internet sales Lisa Dennis was quoted a price for a Fusion. I explained to her that I would have difficulty getting in for a week or so, she said no problem. sales Lisa Dennis was quoted a price for a Fusion. I explained to her that I would have difficulty getting in for a week or so, she said no problem. I make an appointment and Lisa is not in today, but Kathleen Smith can help you. Kathleen then went through the usual song and dance. I told her about the price and the lease that I wanted and spoke to Lisa about, had my car appraised and came back with the numbers. Let me preface this with the fact that I am an informed buyer, I know well in advance what my car is worth and what the dealer pays for a car. i have no problem with a dealership making some money. That being said they offered me 11k for a car that was worth 14-15. Told me that they had to discount the trade in $1200 because a mileage discrepancies on my carfax, they said it is a lot of work and time to get that fixed. I found a link on carfax and filled out one online form, 12 hrs later they corrected an obvious clerical error. Herb Chambers LIED about the amount of work and time it takes to fix an issue on carfax. They tried to make a quick $1200. They then said I had hail damage on my roof, none existed. Then Kathleen tells me that the quoted car and rebates expired and that the car would now cost 24k. I laughed and told her that I would need the keys back to my car, she then starts with let me get my manager, I said make sure you bring my keys back with him. He tries to smooth things over with well what would it take to get you in this car. I said it would have taken you as a dealership to be honest and not try to make $7k on me. I told them that they were not even in the bill park and that their offer is insulting. I requested my keys again and said I will not ask for them again. They handed them over and they lost a sale because of their arrogance and desire to screw a customer. it's funny because they did the exact oppisite of what Lisa Dennis said in every email that I still have....Herb Chambers will not be beaten in service, selection and OH YEAH...Price...here a hint Lisa and the rest of Herb Chambers in Westboro...Framingham Ford beat you on everything, you have a lot to learn about customer service. David D.... a very happy Framingham Ford 2012 SEL Fusion Lessee More

I just had an excellent service to my car. I have been a herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work. herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work. More

Derek and Jason were both very professional and personable. They worked with me for days until I was ready. Once I was ready Derek came in on his day off and helped me out. Later that night I drove personable. They worked with me for days until I was ready. Once I was ready Derek came in on his day off and helped me out. Later that night I drove off with my new truck!!!! More

Michael, our sales consultant, was great (he did not have the final say in the pricing). We traveled over 60 miles each way for a particular vehicle. Over the telephone, all sounded great. Very different the final say in the pricing). We traveled over 60 miles each way for a particular vehicle. Over the telephone, all sounded great. Very different when it came time to 'negotiate'. They tried to sell us a new vehicle with $2000.00 Navigation system that we did not want, as well as not being flexible in the pricing. We left very disappointed and upset for traveling so far ! We Received a phone call the next morning Lowering the price by $3000.00 !! Had this been done while we were there, it is quite possible we could have made a deal as well as not wasting our time at another HC Ford Dealer in Braintree More

Derek sold me my car, and did a very good job doing so. I told him what I was looking for, we located the car, took me out on a test drive and he explained all the details & options of the car while I was ab told him what I was looking for, we located the car, took me out on a test drive and he explained all the details & options of the car while I was able to enjoy the feel of the drive. When we got back, he explained he needed to have his manager complete the deal, and Harry finalized the sale. Good teamwork. More

I called Herb Chambers Ford one morning to look at a used Toyota Highlander Hybrid. I am very skeptical of car dealerships, but all in all, my experience there was very positive. When I arrived, the car wa Toyota Highlander Hybrid. I am very skeptical of car dealerships, but all in all, my experience there was very positive. When I arrived, the car was already parked out front. Kathy was our sales rep and she was great to work with. She was honest (most importantly!), knowledgeable, and very patient in answering all of my questions. The only surprise to me was that the price was fixed -- they do not negotiate on pre-owned vehicles. However, I thought the price was quite reasonable for the car I was getting so I went ahead and put down my deposit. I came back a few days later with my husband and toddler to pick up the car and was very happy with the service we received -- the process was smooth and there were no unexpected costs. In addition, everyone at the dealership smiled and/or played with our daughter. After we left, we realized that the car had come without floor mats. I called Kathy, who let us know that if we purchased them ourselves and sent a receipt, then Herb Chambers would send us a check for the cost of them. More

Service department is excellent! When my Ford Explorer (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Dire (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Director who personally takes an interest in his customers. Scott Moss is not only a very knowledgable Service Advisor, but also continually shows outstanding customer service and a personal touch. Whether I need to drop my vehicle off or wait there, Scott keeps me informed on progress and the work being completed. Never a surprise! This truly is the only place I'll bring my Fords for service! More

This was my fifth vehicle purchase from George Asare, its alway great to deal with him and I know I have got the best price-yes I did check around!! George seems to go the extra mile to make sure I'm happy. alway great to deal with him and I know I have got the best price-yes I did check around!! George seems to go the extra mile to make sure I'm happy. I saw the reviews about the service department and cannot believe what I read. I have my other car serviced here and have had no problems, they even fit me in when the were booked solid! More

I am a fast internet shopper who likes to find a vehicle and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very f and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very friendly, and extremely knowledgable on the product. Unfortunately they did not have much left for inventory for 2011 trucks because I would have purchased a vehicle from him. He did everything possible and knowing he could not find me a 2011 in his inventory he understood. I would absolutely try him again. He was one of the best guys I spoke to in a search to buy a truck. More

Walked in to look at trucks. Was greated promptly and immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 mi immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 minutes and I had not looked at a truck. The let me speak to my manager game is in full play here. After my quiz the sales rep had to speak to the manager. Not having my basic work truck I was told they could do a search for me. I went here expecting a large selection. All they had was the big dollar super dutys. She wanted me to drive one of those to get a feel for the truck. How is a extended cab 4WD going to simualte a 2WD standard cab?? My second vist here in 2 years and my last. Would bum a ride to work before buying here. More