Herb Chambers Ford of Westborough

I dislike the entire car buying process. However, it is required and if you don't play the game and do your homework you will be paying more in the end. After doing some work online and sending out many i required and if you don't play the game and do your homework you will be paying more in the end. After doing some work online and sending out many internet inquiries I was contacted by several dealerships, some in the same "flagship". From the start, there was some confusion over a vehicle that I had interest in. After several phone calls and a trip to Westborough things started to come together. The staff at the dealership are service oriented and attentive, down to a friendly door greeting (that is a big deal with me). I worked with Lou and Mike the floor manager from start to finish. Lou was very helpful throughout the entire experience. I know that many things were out of his control but his proffesionalism and treatment is exemplatory. I like the guy. Mike also was proffesional and clearly knows his job. I like Mike too. After reading some of these reviews I think people just don't get the business part of it. A consumer's job is to do the best for yourself and the dealership is going to do the best for themselves. PERIOD. Hopefully, at the end of the day both sides are satisfied. At the end of the day, I was satisfied with the truck and deal I got. I will recommend this dealership to friends, many of which have trucks. And, Edgar is a very proffesional and helpful finance guy. I like him too. Even with perfect credit, the rate he got me was outstanding. More

Went down looking for a volvo that had just 20k miles on clock, to find out it was a misprint, wich stayed on their web page for a week after , the car had 67k . clock, to find out it was a misprint, wich stayed on their web page for a week after , the car had 67k . More

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how lon Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service. More

I purchased a 2011 Ford Escape from Derek Duval back in September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was tol September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was told it would be all cleaned up nice and ready to go the next day. When I went to pick it up, it looked the same as it did the day before. Derek told me that he had to touch it up and felt bad that it was not done properly by the dealership. I took it anyways figuring that I could do it myself. Bad choice. I recently returned to the dealership for evidence of a leak somewhere in the vehicle that caused alot of moisture on the floor of the drivers side. First of all, I was told there was no leak and that the carpet was dry. The carpet was wet before I aired it out all weekend, which happened at least 6 times throughout the year. They decided to do a leak test and behold the sunroof was misaligned which caused the carpet to be damp. I was also told that the carpet would be cleaned but not replaced. When I went to pick it up, the carpet was left dirty and damp. They continue to tell me that the carpet is not wet or had any signs of mildew. I was extremely agitated and made the manager feel it and smell it. Then I was told they could take the entire rug out, clean it and let it dry in the bay for a few days then come back to pick it up. The inside of the car had grease on the seat and right along the side panel of the drivers side. The manager took it back and only cleaned part of it. I told the manager I will never purchase a car there again. I should have never drove off that lot with a new vehicle looking the way it did. More

Through Edmunds.com I received an offer on a transit connect from Trista Sedoma. Upon researching other dealers I decided to go to Chambers Ford of Westborough as their pricing was decent and according connect from Trista Sedoma. Upon researching other dealers I decided to go to Chambers Ford of Westborough as their pricing was decent and according to Trista (who I called and confirmed their existence before my trip) the two vehicles we discussed were still in stock to be viewed. With this, I made the hour and a half trip up and was ready to view the two vehicles make a decision and purchase a vehicle. However, all of this was about to fall apart. Upon getting there I asked for Trista but was given George Asare, who said he could help. When I told him I wanted Trista as she had all my information he told me he would get her. He then came back and told me that he would have to show me the vehicles as she was busy with someone. We then walked out to look at the vehicles and he started the usual sales pitch and questioning about me to which I told him Trista had all that info. He then proceeded to tell me that he needed the info as she was not a salesperson and he had to help me. She "only does internet and just answers email". None of which was ever told to me, and if this is the case, why does she quote customers? Upon getting to the vehicles he then informed me that the two vehicles I was looking for were not there but I could look at others. I then stated that if that was the case I was not too happy as I confirmed with Trista and came from over a hour away. He then stated that they were probably somewhere else or "at the other property". Now I was confused do they not have them or are they missing? Upon going back in and George starting the sales pitch and the "we have other but they are a bit more", i told him that if the vehicles I was looking for were not there I needed to know. He then told me that in fact they don't have them. I told him I was very upset as this was a waste of my time. He told me that he "had something else to do" and walked off. Stay away from this dealer, they don't care about customers and like to bait and switch. More

The dealership is great. Salespeople are very friendly everybody grids me and made me feel like family. My salesperson was great. He was very knowledgeable and very very professional. Edgar the finance Of everybody grids me and made me feel like family. My salesperson was great. He was very knowledgeable and very very professional. Edgar the finance Officer was great too, he was very, very pleasant to deal with and was a great help. I am very happy with my experience at the dealership and they have a customer forever in me. I definitely will recommend Herb Chambers to my friends and family. More

Everything about our experience with George was great! He was friendly, knowledgeable, and helped us through our buying process. We bought two new cars with George's help! He was available to answer que He was friendly, knowledgeable, and helped us through our buying process. We bought two new cars with George's help! He was available to answer questions/concerns and explained everything in simple terms. As first time car-buyers, it was perfect for us! George worked with us to get us exactly what we wanted! Edgar in financing was also very helpful and knowledgeable as well--overall a great experience--I will be sending people to George!! More

George Asare made my car purchasing a great experience I George Asare made my car purchasing a great experience I would recommend Mr Asare to any one. I am bringing a family member to Mr. Asare so she can h George Asare made my car purchasing a great experience I would recommend Mr Asare to any one. I am bringing a family member to Mr. Asare so she can have the same experience as i did More

On June 22 2012 I visited Herb Chamber Ford Westboro. I did not expect to leave with a car and was very sure my credit was not great. I arrived with my two kids and husband and we were welcomed right away. did not expect to leave with a car and was very sure my credit was not great. I arrived with my two kids and husband and we were welcomed right away. My kids were very comfortable thanks to all the staff. Paul and Edgar Rivera gave me a once in a lifetime experience. Which was to walk in ask for a car ( just weighing my options) and leave with a new car and real plates all in the same day and just in time for the weekend. I never had such a great, fast, and respectable service anywhere. I never felt better about spending $20,000 in my life and can't wait to do business with Herb Chambers again. It's naturally hard to shop with kids. They made it a breeze! I would like to thank your staff for unforgettable customer service. It means the world to walk into a place and not feel like you were taken advantage of as well as all your needs being met. Eleana Castro G. More

George, George, and the rest of the Herb Chambers Ford team were amazing to work with. After having an urgent need for a second car we originally visited another area Ford dealership. After this other d team were amazing to work with. After having an urgent need for a second car we originally visited another area Ford dealership. After this other dealership had pushed back the delivery date numerous times I called Herb Chambers. They worked hard to get me in the car I wanted in a very timely manner, checked all and any specials I would qualify for and had a less expensive lease option for the identical car. The staff was very friendly and made sure we were comfortable and had a few "small talk" conversations which made it seem less of a wait while all the paper work was processed. I would highly recommend anyone looking at a car to check out Herb Chambers, and Herb Chambers Ford of Westborough as you will not be disappointed with the people, price, and overall service. A satisfied customer - Michael K More