Herb Chambers Ford of Westborough

Michael, our sales consultant, was great (he did not have the final say in the pricing). We traveled over 60 miles each way for a particular vehicle. Over the telephone, all sounded great. Very different the final say in the pricing). We traveled over 60 miles each way for a particular vehicle. Over the telephone, all sounded great. Very different when it came time to 'negotiate'. They tried to sell us a new vehicle with $2000.00 Navigation system that we did not want, as well as not being flexible in the pricing. We left very disappointed and upset for traveling so far ! We Received a phone call the next morning Lowering the price by $3000.00 !! Had this been done while we were there, it is quite possible we could have made a deal as well as not wasting our time at another HC Ford Dealer in Braintree More

Derek sold me my car, and did a very good job doing so. I told him what I was looking for, we located the car, took me out on a test drive and he explained all the details & options of the car while I was ab told him what I was looking for, we located the car, took me out on a test drive and he explained all the details & options of the car while I was able to enjoy the feel of the drive. When we got back, he explained he needed to have his manager complete the deal, and Harry finalized the sale. Good teamwork. More

I called Herb Chambers Ford one morning to look at a used Toyota Highlander Hybrid. I am very skeptical of car dealerships, but all in all, my experience there was very positive. When I arrived, the car wa Toyota Highlander Hybrid. I am very skeptical of car dealerships, but all in all, my experience there was very positive. When I arrived, the car was already parked out front. Kathy was our sales rep and she was great to work with. She was honest (most importantly!), knowledgeable, and very patient in answering all of my questions. The only surprise to me was that the price was fixed -- they do not negotiate on pre-owned vehicles. However, I thought the price was quite reasonable for the car I was getting so I went ahead and put down my deposit. I came back a few days later with my husband and toddler to pick up the car and was very happy with the service we received -- the process was smooth and there were no unexpected costs. In addition, everyone at the dealership smiled and/or played with our daughter. After we left, we realized that the car had come without floor mats. I called Kathy, who let us know that if we purchased them ourselves and sent a receipt, then Herb Chambers would send us a check for the cost of them. More

Service department is excellent! When my Ford Explorer (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Dire (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Director who personally takes an interest in his customers. Scott Moss is not only a very knowledgable Service Advisor, but also continually shows outstanding customer service and a personal touch. Whether I need to drop my vehicle off or wait there, Scott keeps me informed on progress and the work being completed. Never a surprise! This truly is the only place I'll bring my Fords for service! More

This was my fifth vehicle purchase from George Asare, its alway great to deal with him and I know I have got the best price-yes I did check around!! George seems to go the extra mile to make sure I'm happy. alway great to deal with him and I know I have got the best price-yes I did check around!! George seems to go the extra mile to make sure I'm happy. I saw the reviews about the service department and cannot believe what I read. I have my other car serviced here and have had no problems, they even fit me in when the were booked solid! More

I am a fast internet shopper who likes to find a vehicle and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very f and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very friendly, and extremely knowledgable on the product. Unfortunately they did not have much left for inventory for 2011 trucks because I would have purchased a vehicle from him. He did everything possible and knowing he could not find me a 2011 in his inventory he understood. I would absolutely try him again. He was one of the best guys I spoke to in a search to buy a truck. More

Walked in to look at trucks. Was greated promptly and immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 mi immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 minutes and I had not looked at a truck. The let me speak to my manager game is in full play here. After my quiz the sales rep had to speak to the manager. Not having my basic work truck I was told they could do a search for me. I went here expecting a large selection. All they had was the big dollar super dutys. She wanted me to drive one of those to get a feel for the truck. How is a extended cab 4WD going to simualte a 2WD standard cab?? My second vist here in 2 years and my last. Would bum a ride to work before buying here. More

We went to Herb Chambers Ford to look at a used Mercury. The car was not for us so we asked George what else he had in our price range. He showed us a used Impala that had every option we told him we were The car was not for us so we asked George what else he had in our price range. He showed us a used Impala that had every option we told him we were looking for. After driving it he asked us if the vehicle worked for us before we went a step further. I told him that there are a ton of Impalas out there so he would have to "wow" us with the price. We ended buying the car because he was able to get the car down to our price. I highly recommend this dealership, one of the smoothest experiences buying a car that I've ever had. More

Service writer rude. She didn't seem to care whether I used them or not. Over priced quote on repair and most work was unneeded. used them or not. Over priced quote on repair and most work was unneeded. More

Rashad was well informed about the new cars I asked to see. He was very flexible about letting me test drive the new cars, as well as the used BMW in which I was interested. I had been to three other deal see. He was very flexible about letting me test drive the new cars, as well as the used BMW in which I was interested. I had been to three other dealerships that afternoon, Nissan Marlborough, Automax, and Westborough Toyota. Rashad was the most informed and most professional of all the sales persons. He listened to what I had to say, instead of what wanted to tell me. I have decided not to purchase any vehicle at this time, but I will most certainly recommend him to anyone I know who is car shopping. Thank you for a great and informative car shopping experience More