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Herb Chambers Ford of Westborough
Westborough, MA
1,026 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,026 reviews
November 09, 2014
Ms. LaBonte "Thank you Marie Hamilton!" Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience tha Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience than the one that I had with her. I arrived at the lot early in the morning, and did not leave until 4:00pm. I had many requirements for the car that I wanted: color, size, beautiful interior and exterior. It also had to be loaded with the latest safety recommendations and the latest electronic gadgets. Marie patiently stayed with me as we looked at car after car until I found the one which was perfect for me. Marie was so concerned about me that she went above and beyond to make sure that my car would be ready for me before I had to return to work. I love my new 2014 Ford Escape! I love the respect and courtesy given to me by Marie Hamilton, the Finance Manager Edgar Rivera, and everyone else at Herb Chambers Ford in Westborough. Herb Chambers Ford in Westborough is 1st Class! More
by HCFordreviewer2014
Employees Worked With
Other Employees :
Marie Hamilton, Sales, Edgar Rivera, Finance Manager
October 11, 2014
2013 Ford Edge Let me start this review by saying Paul Scannell, Aaron Proctor and Edgar Rivera were all great. However, I had to return the 2013 Edge Paul sold me b Let me start this review by saying Paul Scannell, Aaron Proctor and Edgar Rivera were all great. However, I had to return the 2013 Edge Paul sold me because it was defective. The passenger side door handle nearly came off when I opened the door and the vista roof failed to fully open. So much for the 172 point inspection. I was lucky enough to take advantage of the 5 day return option BUT had to eat over $400 in fees...does not seem fair so buyer beware! Recommend checking entire vehicle bumper-to-bumper before signing contract. Who would think to do this with a 2013? I was willing to take another Edge from Herb Chambers in Braintree but was told transaction not possible! I sent an email to the GM and he never bothered to contact me with an explanation. Amazing how quickly you're forgotten when things go awry. More
by egs1018
Employees Worked With
Aaron Proctor, Edgar Rivera
October 09, 2014
Thank You George and Ed Steve Castagno I just bought a 2014 F-150 This is the fourth vehical I've purchased from Herb Chambers of Westborough. Also, I have purchased all f Steve Castagno I just bought a 2014 F-150 This is the fourth vehical I've purchased from Herb Chambers of Westborough. Also, I have purchased all four with the same sales manager George Asare. George is one of the best sales managers I have ever delt with, a true manager. I would highly recommend visiting George if you are planning on buying at Ford Chambers of Westborough. Thanks again George More
by custy
Employees Worked With
Ed, George Asare
October 07, 2014
Thank You George Asare I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have aske I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have asked for a better car buying experience. My husband and I shopped around at a few different dealerships before going here and the service that we recieved with everyone especially George was beyond excellent. He was very friendly and professional. He wasn't at all pushy. He was completely knowledgeable about any and all of our questions and he made sure that we left completely satisfied. That is the main reason that we decided to purchase our new car from this dealership. Any future car purchases that I will be making will be with Herb Chambers Ford of Westborough. I definitely recommend any and everyone looking for a GREAT car buying experience to go pay George a visit!!! More
by Kaylacairns
Employees Worked With
George Asare
September 26, 2014
Diappointment - will not return After purchasing my vehicle about a year ago (a very confusing and poorly handled process), I ran into my salesman at the service center and his unsol After purchasing my vehicle about a year ago (a very confusing and poorly handled process), I ran into my salesman at the service center and his unsolicited comment to me was " i dropped you as a customer and passed you off to another salesperson because I wasn't going to make any commission on your sale. you got that vehicle at such a low price." Add to that my follow ups for service where i have had to go out of my way to collect a missing users manual and spare key, wait to get my key-less entry programmed once the missing spare key was retrieved, and told i couldn't have a loaner car while my 2 day re-call repair was taking place unless i had signed up for the extended warranty. Poor customer service and its guaranteed that myself and my three family members who have all bought previous vehicles from Herb in Westborough will not be going back to any Herb Chambers dealership. I'm all for saving money and i think the expectation is that when shopping for a car you do negotiate to ensure you're getting the best possible deal and avoiding lots of hidden fees dealerships bake in, along with taking into account the numerous rebates the manufacturers offer to the dealer. To have my original salesman come up to me after the sale and point blank state that i negotiated too much on the price, and he decided to walk out as i was making the purchase of my vehicle and let someone else finish the deal was pretty shocking. Add to that some other employee was then left to wrap up my sale and struggled to ensure everything was correct. More
by Ali Morey
Employees Worked With
Art
September 25, 2014
Thanks George Asare & Herb Chambers Ford of Westborough !! I just bought a beautiful 2014 F-150. Thank you Herb Chambers Ford of Westborough !!! I would like to thank George Asare especially, for his exce I just bought a beautiful 2014 F-150. Thank you Herb Chambers Ford of Westborough !!! I would like to thank George Asare especially, for his excellent service and professionalism. If you want a top notch salesman .. ask for George. He delivers what he promises! A Class Act for sure!! I have bought several new vehicles in my lifetime and I have to say Herb Chambers Ford of Westborough is hands down, the BEST dealership I have ever worked with. The Finance Manager, Justin McElroy was prepared and made the paperwork as painless as I have ever seen. I would also like to thank Tom Quirk the General Manager for his outstanding management and leadership. Obviously he is the glue that holds this wonderful group together. He runs an awesome operation. Thank you !! More
by Chris Hague
Employees Worked With
Justin McElmore, George Asare, Tom Quirk
September 21, 2014
Service beyond our wildest dreams We had a great experience with George!! We had an unusual circumstance when we purchased our vehicle and George took the time to make everything work We had a great experience with George!! We had an unusual circumstance when we purchased our vehicle and George took the time to make everything work for us and get us the vehicle that we desired. Everything was handled in a timely and friendly manor. We are now customers for life!! More
by craig.larcheveque
Employees Worked With
George Asare
September 15, 2014
Best Dealership Around!! Yet again another fantastic experience. Paul and Edgar are fantastic. They are so knowledgeable and helpful and in no way pushy. All the sales paperwo Yet again another fantastic experience. Paul and Edgar are fantastic. They are so knowledgeable and helpful and in no way pushy. All the sales paperwork and service were as smooth as could be and I could not have asked for a better experience. If you are in the market for a new vehicle, go to Herb Chambers ford in Westborough and talk to Paul. Absolutely five stars all around. More
by FordGuy11
September 15, 2014
Great experience! I have now leased two cars from Paul over the last 5 years and I couldn't be happier with my experience. Paul and the rest of the people at Herb Cham I have now leased two cars from Paul over the last 5 years and I couldn't be happier with my experience. Paul and the rest of the people at Herb Chambers are true professionals, More
by jarcure23
Employees Worked With
September 12, 2014
Very Pleased! Excellent experience with Paul S. He was knowledgeable and helpful but was not pushy in any way. Great doing business with this dealership and Paul. Excellent experience with Paul S. He was knowledgeable and helpful but was not pushy in any way. Great doing business with this dealership and Paul. More
by mary.farina1
Employees Worked With
