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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,031 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,031 reviews

June 04, 2015

George Asare creates an amazing car buying experience This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were i More

by dancolbear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Asare, Mohamed Lharak
Jun 04, 2015 -

Herb Chambers Ford of Westborough responded

Thank you, Dan, so much for sharing your experience with us. It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Tom Quirk, General Manager

May 05, 2015

Bad start at first....Management quickly rectified Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in a More

by Finn'sFord2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 05, 2015 -

Herb Chambers Ford of Westborough responded

We really appreciate you taking the time to leave feedback for Paul. I'm so sorry for your initial experience, but happy Paul was able to turn it around. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Tom Quirk, General Manager

May 02, 2015

Awesome person not just a salesman We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, i More

by Atkinsfamily very happy customers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 03, 2015 -

Herb Chambers Ford of Westborough responded

I sincerely appreciate the time it took for you write this great review about Paul. Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Tom Quirk, General Manager

December 21, 2014

Thank you, Paul! I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bough More

by tiffanyKH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff the amazing Irish Finance Guy! :D
Dec 22, 2014 -

Herb Chambers Ford of Westborough responded

Thank you, Tiffany, for taking the time to share this wonderful feedback. I'm so glad you are happy with your experience here at Herb Chambers Ford. We value your business and look forward to opportunity to serve your automotive needs for many more years to come. Happy Holidays! Tom Quirk, General Manager

November 12, 2014

Thanks Paul Scannell My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buyi More

by 14f350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 13, 2014 -

Herb Chambers Ford of Westborough responded

Thank you! I’m so happy to read that you and your wife enjoyed your car buying experience with Paul. Paul is a wonderful asset to our team. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Tom Quirk, General Manager

November 09, 2014

Ms. LaBonte "Thank you Marie Hamilton!" Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience tha More

by HCFordreviewer2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marie Hamilton, Sales, Edgar Rivera, Finance Manager
Nov 10, 2014 -

Herb Chambers Ford of Westborough responded

Thank you for posting such an awesome positive review! I appreciate you taking the time to share your experience with Marie and Edgar. A terrific guest experience is what we aim for each and every time and Marie is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Tom Quirk, General Manager

October 11, 2014

2013 Ford Edge Let me start this review by saying Paul Scannell, Aaron Proctor and Edgar Rivera were all great. However, I had to return the 2013 Edge Paul sold me b More

by egs1018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Proctor, Edgar Rivera
October 09, 2014

Thank You George and Ed Steve Castagno I just bought a 2014 F-150 This is the fourth vehical I've purchased from Herb Chambers of Westborough. Also, I have purchased all f More

by custy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed, George Asare
Oct 09, 2014 -

Herb Chambers Ford of Westborough responded

Steve, I sincerely appreciate you posting such great comments about your experience with George. I’m so happy to hear that he was able to assist you with finding the 4th vehicle to meet your automotive needs. Thank you for your recommendation and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Tom Quirk, General Manager

October 07, 2014

Thank You George Asare I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have aske More

by Kaylacairns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Asare
Oct 08, 2014 -

Herb Chambers Ford of Westborough responded

Thank you, Kayla, for taking the time to share your encouraging words and kind recommendation of George. At Herb Chambers Ford of Westboro, we take great pride in surpassing any and all expectations you might have when purchasing a new vehicle. We believe that exceptional customer service is key and it is great to know that this belief held true through you and your husband's experience with George. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Tom Quirk General Manager

September 26, 2014

Diappointment - will not return After purchasing my vehicle about a year ago (a very confusing and poorly handled process), I ran into my salesman at the service center and his unsol More

by Ali Morey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art
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