
Herb Chambers Ford of Westborough
Westborough, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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George Asare creates an amazing car buying experience This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were i This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were incredibly helpful, friendly and knowledgeable. I will certainly be coming back to this dealership for my next car. Thanks again to everyone at Herb Chambers Ford of Westborough! More
Bad start at first....Management quickly rectified Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in a Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in and restored everything I had heard about this Herb Chambers Ford Dealership. For future purchases, I'll only go to Paul Scannell - not just a professional sales person, but a great guy. Hey Herb, gives this man another raise! More
Awesome person not just a salesman We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, i We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, if i ever felt i had a problem or a question i would never hesitate to call, and i know i would be delt with in a professional manner. Every vehicle has given us great service and i have never felt the old fashion high pressure sales feeling at Herb Chambers. I would recommend this dealership with confidence to anyone. I also would recommend someone who has been wonderful to us and that is Paul Scannell, he has wonderful way about him and i feel he is a real people person. Thank you very much Paul for everything. Chester and Anne Atkins More
Thank you, Paul! I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bough I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bought his 35th anniversary Mustang from Herb Chambers years ago and suggested I go there to buy my first car. It was a fantastic first time buyer's experience! I felt that Paul really listened to what I was looking for, what I could spend, what I wanted to finance, and what my goals were. I wasn't pushed or shoved towards something I wouldn't have wanted. I was shown a car that fit my needs and style. When I picked up the car, Paul sat with me and helped me set up my SYNC account, showed me every in and out of the car, and invited me to come back at any time, to call him at any time, with any questions. I tend to hang onto my vehicles for a long time ( the last one was a college graduation gift! I won't say how many years ago... lol), but I'll be steering my friends back to Paul at HC. And my next purchase will be there, too! More
Thanks Paul Scannell My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buyi My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buying experience. Our salesman Paul Scannell could not have been easier to work with and made sure we got exactly what we were looking for at a fair price. Also my thanks to the finance department for making sure I was aware of all my options. More
Ms. LaBonte "Thank you Marie Hamilton!" Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience tha Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience than the one that I had with her. I arrived at the lot early in the morning, and did not leave until 4:00pm. I had many requirements for the car that I wanted: color, size, beautiful interior and exterior. It also had to be loaded with the latest safety recommendations and the latest electronic gadgets. Marie patiently stayed with me as we looked at car after car until I found the one which was perfect for me. Marie was so concerned about me that she went above and beyond to make sure that my car would be ready for me before I had to return to work. I love my new 2014 Ford Escape! I love the respect and courtesy given to me by Marie Hamilton, the Finance Manager Edgar Rivera, and everyone else at Herb Chambers Ford in Westborough. Herb Chambers Ford in Westborough is 1st Class! More
2013 Ford Edge Let me start this review by saying Paul Scannell, Aaron Proctor and Edgar Rivera were all great. However, I had to return the 2013 Edge Paul sold me b Let me start this review by saying Paul Scannell, Aaron Proctor and Edgar Rivera were all great. However, I had to return the 2013 Edge Paul sold me because it was defective. The passenger side door handle nearly came off when I opened the door and the vista roof failed to fully open. So much for the 172 point inspection. I was lucky enough to take advantage of the 5 day return option BUT had to eat over $400 in fees...does not seem fair so buyer beware! Recommend checking entire vehicle bumper-to-bumper before signing contract. Who would think to do this with a 2013? I was willing to take another Edge from Herb Chambers in Braintree but was told transaction not possible! I sent an email to the GM and he never bothered to contact me with an explanation. Amazing how quickly you're forgotten when things go awry. More
Thank You George and Ed Steve Castagno I just bought a 2014 F-150 This is the fourth vehical I've purchased from Herb Chambers of Westborough. Also, I have purchased all f Steve Castagno I just bought a 2014 F-150 This is the fourth vehical I've purchased from Herb Chambers of Westborough. Also, I have purchased all four with the same sales manager George Asare. George is one of the best sales managers I have ever delt with, a true manager. I would highly recommend visiting George if you are planning on buying at Ford Chambers of Westborough. Thanks again George More
Thank You George Asare I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have aske I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have asked for a better car buying experience. My husband and I shopped around at a few different dealerships before going here and the service that we recieved with everyone especially George was beyond excellent. He was very friendly and professional. He wasn't at all pushy. He was completely knowledgeable about any and all of our questions and he made sure that we left completely satisfied. That is the main reason that we decided to purchase our new car from this dealership. Any future car purchases that I will be making will be with Herb Chambers Ford of Westborough. I definitely recommend any and everyone looking for a GREAT car buying experience to go pay George a visit!!! More
Diappointment - will not return After purchasing my vehicle about a year ago (a very confusing and poorly handled process), I ran into my salesman at the service center and his unsol After purchasing my vehicle about a year ago (a very confusing and poorly handled process), I ran into my salesman at the service center and his unsolicited comment to me was " i dropped you as a customer and passed you off to another salesperson because I wasn't going to make any commission on your sale. you got that vehicle at such a low price." Add to that my follow ups for service where i have had to go out of my way to collect a missing users manual and spare key, wait to get my key-less entry programmed once the missing spare key was retrieved, and told i couldn't have a loaner car while my 2 day re-call repair was taking place unless i had signed up for the extended warranty. Poor customer service and its guaranteed that myself and my three family members who have all bought previous vehicles from Herb in Westborough will not be going back to any Herb Chambers dealership. I'm all for saving money and i think the expectation is that when shopping for a car you do negotiate to ensure you're getting the best possible deal and avoiding lots of hidden fees dealerships bake in, along with taking into account the numerous rebates the manufacturers offer to the dealer. To have my original salesman come up to me after the sale and point blank state that i negotiated too much on the price, and he decided to walk out as i was making the purchase of my vehicle and let someone else finish the deal was pretty shocking. Add to that some other employee was then left to wrap up my sale and struggled to ensure everything was correct. More