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Herb Chambers Ford of Westborough
Westborough, MA
1,031 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,031 reviews
January 07, 2016
Good experience as always Just Purchased our 6th Brand new Ford Vehicle from here. As always I dealt with Mike M. He knows his customers and always remembers little details fro Just Purchased our 6th Brand new Ford Vehicle from here. As always I dealt with Mike M. He knows his customers and always remembers little details from conversations (Even when they have nothing to do with the sale). Always a very easy process. I never get the feeling I am being taken advatage of like you would at other slime ball dealers and that is what always keeps me coming back. More
by Wuudman
Employees Worked With
Mike Mangrum
December 04, 2015
My Sales experience at Herb Chambers Ford In Westboro, MA Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the best I have ever had, and I have had a few over the years. This was the first time I ever sat down with a sales person at a dealership who took the time to fully understand what I was looking for, both in the product and financial side of the transaction, and then..., got it for me! Marie is an asset to Herb Chambers and I hope she is recognized for how well she represents that dealership and Ford Motor Company. In terms of what could be improved in my sales experience? Absolutely nothing! Thanks you Herb Chambers and thank you Marie Hamilton! More
by Captain Bob
Employees Worked With
September 10, 2015
General Manager a jerk The salesman Ara was great, but the general manager tried to offer me $10,000 under what my car was worth on KBB.com on a trade. When I attempted to The salesman Ara was great, but the general manager tried to offer me $10,000 under what my car was worth on KBB.com on a trade. When I attempted to leave he got angry, calling me "buddy" like a tough-guy and lied by telling me my car sells cheaper now than when I bought it, all because I did my homework and I schooled him! My '14 Vette has the highest resale value in it's class and they raised the price since 2014 by thousands. Herb Chambers should fire this guy after how he treated me. I would not recommend this scam artist to anyone. Beware! More
by carguy2014
Employees Worked With
Not sure of his name but he claimed to be the sales manager
August 26, 2015
Very slow services Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they did Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they didn't even get my car in to look at it til 3:30pm. Communication at the dealership is very poor. I had to call them each time they told me they would call me. Took 3 business days to fix my breaks. Will look for another dealer to have future repairs. More
by phenny777
Employees Worked With
David
August 18, 2015
Many time Herb Buyer Leased a new 2015 ford explorer traded a 12 grand cherokee that I also bought from Herb in Millbury as well as many others. Almost left dealer just b Leased a new 2015 ford explorer traded a 12 grand cherokee that I also bought from Herb in Millbury as well as many others. Almost left dealer just because didn't think we could accomplish what we wanted. My sales person was finishing up another person and I happened to stop at GSM's office and just tell him I would come back in a couple months when maybe incentive for 16 explorers were better as I was told there were no more 15's. We quickly did find one together in Braintree store and had all everything we wanted. Got a good deal on it, got what I wanted from trade, did this all in a matter of minutes. Very very low BS did not feel like I was being manipulated or any of the "car buying nightmare" people always complain about. Pretty good on paperwork and everything I had a very young child with me and did not go too long or anything. Even through the old pick it up a day before I told them I was going to and still got the job done quickly. Ive had some bad experiences and some good experiences between the Herb Dealers. This was the best Thus far and hope it continues when I return for new lease and change out my truck adventually. If you had a bad experience at a herb chambers dealership do not judge the whole company they are not all created equal it is very specific on the management. Some are good some are bad. The GSM here that I worked with was great. Finance guy also very good once again no BS. Sorry I forgot their names im terrible with names More
by Twentworth34
July 20, 2015
Excellent service While on a road trip through the area I ran into some troubles with my 2012 Explorer. I didn't want to be delayed and needed a place that could be rel While on a road trip through the area I ran into some troubles with my 2012 Explorer. I didn't want to be delayed and needed a place that could be relied on so nothing else happened. My phone found Herb Chambers so I went over. Long story short the service was fast, my problems were solved and the customer service was excellent. They checked over the whole truck and gave me a heads up on things to watch for in the future. Thank you Mike Caico for the service and getting my family on the way! More
by Hutch
Employees Worked With
Mike Caico
July 08, 2015
couldnt get out fast enough the salesperson (i wont name) approached us immediately. He made it known he was one of Herb Chambers top salespeople and has sold thousands of cars. the salesperson (i wont name) approached us immediately. He made it known he was one of Herb Chambers top salespeople and has sold thousands of cars. My husband and I werent on the same page vehile wise and told him that. He made a terribly sarcastic comment and my husband was insulted so we left and drove down the street and proceded to buy a car from their competiton. Very Bad experience More
by dkeane1
Employees Worked With
dont wish to name employee
June 26, 2015
Disappointed with attitude of service dept. Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until toda Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until today 6/25/15. My Ford Explorer's back rear door was not functioning properly. I took it in and they found that it needs a new motor at a price of $710.00. Which with 51,323 miles is not what I would expect with a 2012 car. I talked with the service manager and was told that is what it is. Asked to talk to the General manager and he went to talk with him. I was told (not in a good way) he would not talk to me and would say the same thing. I believe this is very unprofessional, rude, and surely not good customer relations. The service manager is Mike Caico. Jim from Sudbury MA More
by Jim from Sudbury
Employees Worked With
Mike Caico
June 12, 2015
Pierre and Ricardo, the team to beat Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was lookin Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was looking at, and after the test drives answered all my questions. Not only did he help me that day, but patiently answered all my questions and concerns over the next 3 days as I made my long, drawn out decision and flip-flopped 100 times. After my decision, Ricardo took over for the financing, and he worked very hard for me. He stayed in constant contact with me, shopped for the best rate, and did it all quickly. These guys are great and work as a team - one I'll definitely be recommending in the future. Thanks to both of you!!!!!! More
by Rottzilla
Employees Worked With
Pierre L and Ricardo
June 05, 2015
Honest and reliable Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable about the cars we were looking into and the cars that they had in stock. It was a great experience and I look forward to buying my next car there. More
by kristine32989
Employees Worked With
