Herb Chambers Ford of Westborough

Stay away from this dealership!!! I received a 2014 Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the F Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the Flex back in the service dept. less than 14 hrs. after taking delivery. They couldn't fix the problem but did promise me a car when they going to fix it because it would take them a whole day to disassemble the interior of my brand new car to fix it. Over 2 1/2 weeks later and after many calls to the service and parts dept. I find that they have received a part that needs to be replace, but they never called me to bring it in. When they finally made my appointment and I go it, they have no idea of the promise of a car the service manager made to me and try to charge a rental car to my credit card. I leave with my car because they lied to me on my first visit and they are not going to profit from their screw up. Since then I have been trying to contact the Service Manager the General Manager and the owner of the dealership via email, website web forms and telephone. All my emails are returned undeliverable to the email addressed they provided me. Everytime I call I get a "he's unabvailable" response. Every web form results in a sales email trying to sell me another car. No way am I ever buying another car from this parade of fools. Stay away from this dealership for new car purchases and service!!! More

I bought a brand new Ford Edge 2013. The sales department was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. The squeaks have increased in frequency to almost every time I start the car and put it in drive/reverse. The service department, under new management as of September 2013, told me the daily squeak was “normal" and that if I was a more aggressive driver I would probably not have this problem. The squeak first started after an oil change at Herb Chambers Ford. At that time I also had the tires rotated (I have been told that this is coincidental). Also of note, during that same oil change they forgot to reset my oil sensor. Since then I have brought my car back a number of times to try to get the squeaking to stop, but so far nothing has worked. The old service manager was willing to do whatever it took to get rid of the squeak. The new service manager is unwilling to help and has told me that I am stuck with this problem. Since bringing my car (under the new service manager) in to the repair shop this past week it seems to squeak more...it now squeaks for longer and almost every time I start my car. This squeak is both loud and long enough to be noticeable, annoying, and embarrassing. They believe that it is the brakes and rotors, however even if I change the brakes and rotors (meaning I pay for new out of my own pocket) there is only a 50% chance the squeak would go away. I am still trying to solve this problem with minimal (if any) help from the people at Herb Chambers Ford. I have asked for phone numbers, extensions, and told that I will be contacted by a Ford representative by 10/5/13 and have not. I would encourage anyone who is considering a Ford Edge to think about a different car and possibly a different company because apparently the squeak is "normal" and a permanent problem. More

The absolute worst experience I have ever had in my 20 years of buying cars. The management is horribly rude and unprofessional! Mike F. (used car manager) is untruthful and Thomas Q.(general manager) is years of buying cars. The management is horribly rude and unprofessional! Mike F. (used car manager) is untruthful and Thomas Q.(general manager) is rude and uncaring. We purchased a used Ford edge from this dealer on June 21st 2013, it is now July 3rd and we still do not have the vehicle we paid for due to the fact the Herb Chambers sold us a car they did not have the title to and did not disclose this fact to us until 5 days after the purchase. The dealer, along with the corporate office is unwilling to do anything for us besides changing the date on the paperwork for the warranty, I could not even get them to throw in a couple oil changes or floor mats for our two weeks of wasted time! Terrible experience, false advertising! They featured a dvd entertainment system in their ad for this vehicle(3 pictures and in the text) and when we test drove the car it did not even work, we were told it was aftermarket so not their problem! I strongly recommend staying away from this dealership. **update** called Herb Chambers corporate office shortly after posting the above review, was told I would receive a call back as there was another customer being assisted. I received a call back and was informed that their social media person had seen my post and that now it would be best that we cancelled the transaction. So I guess I am not allowed to voice my displeasure at the poor service of this dealership. I have filed a complaint with the MA Attorney Generals' office and they informed me a dealer had to produce the title within 10 days per MA law, which they have not done as it has been 13 days now. Also I have contacted a lawyer in this matter. Nicole form Corporate also expected me to return the Loaner car they gave us yesterday (which we were told we had till Friday) right now which I would have to drive up from CT and have no way to get back. I will be telling every person I meet to not deal with this company, and I will do my best to get the dealership on the list of businesses that USCG members are warned against doing business with, as I am an active duty member of the USCG stationed in Boston. I again strongly recommend avoiding this dealership. More

This story is so long I cannot even begin to start it. Bought a used car advertised as certified (was not). On the way home date of delivery heard noises , radiator steaming and fluids leaking from undern Bought a used car advertised as certified (was not). On the way home date of delivery heard noises , radiator steaming and fluids leaking from underneath. Called immediately and took back service promised to fix it. Replaced transmission. Each time they supposedly fixed something it was not or they would cause more damage in the process. After almost 3 months 13 trips, car still leaking, transmission still not right, car not starting intermittingly. I called headquarters an they agreed to buy the car back under Mass law. I still lost money. The used car manager Mike was ignorant and useless. Tom Quick General manager was as bad. Service Department totally unable to fix anything. After buying cars for 40 years I have never had such a terrible experience. More