Herb Chambers Ford of Westborough

Waste Of Your TIme Please don't be like me, and waste your time with this dealership. My time is very limited, but I took a day off from work to visit this dealership. Please don't be like me, and waste your time with this dealership. My time is very limited, but I took a day off from work to visit this dealership. I had emailed previously, and identified a vehicle I wanted to lease. There was no question which truck I wanted, and how I wanted to purchase it. After driving to this dealership, test driving the truck, and getting a useless sales pitch, I was informed that since it was a 2015, the truck could not be leased. While I don't dispute this fact, it would have been great if someone told me this BEFORE I rearranged my work week, took a day off, drove to the dealership, and test drove the truck. Presuming it was a ploy just to suck me in. I have never been so irritated by a dealership - and the worst part was there was no apologies - not from the individual dealership, nor the 'parent' dealership that I emailed my frustration to. Ford should be embarrassed by this dealership, and their lack of expertise, and respect for customers. Was never so satisfying to buy the truck at another dealership. More

Completely ignored I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. N I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. No mention of it online. I had an 8;15 appt and arrived by 8;10am. The first person at the desk to lift his head asked me to wait a minute because his service orders were more important. The next person came out of a back office, greeted me. I said I would need the shuttle, was told they were in Worcester, which would have made me late for work. Then he picked up a call right in front of me as if I was not there at all. I walked out. Now all the other local dealers are booked for another week so it will be longer for me to service my Ford and they are not near my office so I rent a car or take a day off. Thank you! More

Awful service Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke someth Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service. More

2008 Honda CR-V Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified. (What exactly does certified mean to your dealership?). The body, frame, interior, engine and tranny seem decent however, the heat shield is breaking apart, the tires maybe have another 1/2 year before they need to be replaced, the alignment and brakes were not good,( right off the bat, the front rotors, especially the front driver side is excessively worn down and needs replacement). Also when maneuvering the vehicle left/right as if you were on a winding road, it did not feel right mechanically. Paul, you remember one of the first things you mentioned to me was that the price is not negotiable (Customer's don't want to hear that even if its a fact). You were polite enough but I got a vibe that you did not like the level of visual inspection I was performing to gauge the overall condition of the vehicle and felt that you wanted to rush me through my process (Remember, customers do not like to feel rushed, especially when looking a vehicle over). I was surprised that you did not go with us on the test-drive as a majority of dealerships have the sales person in the car if any questions/concerns from the customer comes up during the test drive. After explaining what I did not like about the condition of the Honda to you, I felt that you and your dealership did not care about the condition of this vehicle (most dealerships at minimum would work that out with the customer either by a price reduction or to offer to address the issues/concerns). You guys offered neither, a bit disappointing. Now, that 2008 CRV in your ad is listed as a certified used auto, so most people would expect it to be in the best condition possible for its actual age/mileage, especially when priced at the middle of the fair market value range. It was disappointing that it was not in the condition (mechanically) that I would expect for a certified used Auto. Did your service team do anything to it other than clean it before it went on the lot for sale? I also did not see the certified portfolio that you claim in the ad. "This Herb Chambers Certified Pre-owned Vehicle has received a rigorous multi-point inspection by our factory trained technicians. Receipt and complete pre-owned portfolio provided when you visit for your test drive" More