Herb Chambers Ford of Westborough

2008 Honda CR-V Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified. (What exactly does certified mean to your dealership?). The body, frame, interior, engine and tranny seem decent however, the heat shield is breaking apart, the tires maybe have another 1/2 year before they need to be replaced, the alignment and brakes were not good,( right off the bat, the front rotors, especially the front driver side is excessively worn down and needs replacement). Also when maneuvering the vehicle left/right as if you were on a winding road, it did not feel right mechanically. Paul, you remember one of the first things you mentioned to me was that the price is not negotiable (Customer's don't want to hear that even if its a fact). You were polite enough but I got a vibe that you did not like the level of visual inspection I was performing to gauge the overall condition of the vehicle and felt that you wanted to rush me through my process (Remember, customers do not like to feel rushed, especially when looking a vehicle over). I was surprised that you did not go with us on the test-drive as a majority of dealerships have the sales person in the car if any questions/concerns from the customer comes up during the test drive. After explaining what I did not like about the condition of the Honda to you, I felt that you and your dealership did not care about the condition of this vehicle (most dealerships at minimum would work that out with the customer either by a price reduction or to offer to address the issues/concerns). You guys offered neither, a bit disappointing. Now, that 2008 CRV in your ad is listed as a certified used auto, so most people would expect it to be in the best condition possible for its actual age/mileage, especially when priced at the middle of the fair market value range. It was disappointing that it was not in the condition (mechanically) that I would expect for a certified used Auto. Did your service team do anything to it other than clean it before it went on the lot for sale? I also did not see the certified portfolio that you claim in the ad. "This Herb Chambers Certified Pre-owned Vehicle has received a rigorous multi-point inspection by our factory trained technicians. Receipt and complete pre-owned portfolio provided when you visit for your test drive" More

My Sales experience at Herb Chambers Ford In Westboro, MA Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the best I have ever had, and I have had a few over the years. This was the first time I ever sat down with a sales person at a dealership who took the time to fully understand what I was looking for, both in the product and financial side of the transaction, and then..., got it for me! Marie is an asset to Herb Chambers and I hope she is recognized for how well she represents that dealership and Ford Motor Company. In terms of what could be improved in my sales experience? Absolutely nothing! Thanks you Herb Chambers and thank you Marie Hamilton! More

General Manager a jerk The salesman Ara was great, but the general manager tried to offer me $10,000 under what my car was worth on KBB.com on a trade. When I attempted to The salesman Ara was great, but the general manager tried to offer me $10,000 under what my car was worth on KBB.com on a trade. When I attempted to leave he got angry, calling me "buddy" like a tough-guy and lied by telling me my car sells cheaper now than when I bought it, all because I did my homework and I schooled him! My '14 Vette has the highest resale value in it's class and they raised the price since 2014 by thousands. Herb Chambers should fire this guy after how he treated me. I would not recommend this scam artist to anyone. Beware! More

Very slow services Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they did Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they didn't even get my car in to look at it til 3:30pm. Communication at the dealership is very poor. I had to call them each time they told me they would call me. Took 3 business days to fix my breaks. Will look for another dealer to have future repairs. More