Herb Chambers Ford of Westborough

Excellent service While on a road trip through the area I ran into some troubles with my 2012 Explorer. I didn't want to be delayed and needed a place that could be rel While on a road trip through the area I ran into some troubles with my 2012 Explorer. I didn't want to be delayed and needed a place that could be relied on so nothing else happened. My phone found Herb Chambers so I went over. Long story short the service was fast, my problems were solved and the customer service was excellent. They checked over the whole truck and gave me a heads up on things to watch for in the future. Thank you Mike Caico for the service and getting my family on the way! More

Pierre and Ricardo, the team to beat Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was lookin Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was looking at, and after the test drives answered all my questions. Not only did he help me that day, but patiently answered all my questions and concerns over the next 3 days as I made my long, drawn out decision and flip-flopped 100 times. After my decision, Ricardo took over for the financing, and he worked very hard for me. He stayed in constant contact with me, shopped for the best rate, and did it all quickly. These guys are great and work as a team - one I'll definitely be recommending in the future. Thanks to both of you!!!!!! More

Honest and reliable Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable about the cars we were looking into and the cars that they had in stock. It was a great experience and I look forward to buying my next car there. More

George Asare creates an amazing car buying experience This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were i This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were incredibly helpful, friendly and knowledgeable. I will certainly be coming back to this dealership for my next car. Thanks again to everyone at Herb Chambers Ford of Westborough! More

Bad start at first....Management quickly rectified Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in a Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in and restored everything I had heard about this Herb Chambers Ford Dealership. For future purchases, I'll only go to Paul Scannell - not just a professional sales person, but a great guy. Hey Herb, gives this man another raise! More

Awesome person not just a salesman We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, i We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, if i ever felt i had a problem or a question i would never hesitate to call, and i know i would be delt with in a professional manner. Every vehicle has given us great service and i have never felt the old fashion high pressure sales feeling at Herb Chambers. I would recommend this dealership with confidence to anyone. I also would recommend someone who has been wonderful to us and that is Paul Scannell, he has wonderful way about him and i feel he is a real people person. Thank you very much Paul for everything. Chester and Anne Atkins More

Thank you, Paul! I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bough I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bought his 35th anniversary Mustang from Herb Chambers years ago and suggested I go there to buy my first car. It was a fantastic first time buyer's experience! I felt that Paul really listened to what I was looking for, what I could spend, what I wanted to finance, and what my goals were. I wasn't pushed or shoved towards something I wouldn't have wanted. I was shown a car that fit my needs and style. When I picked up the car, Paul sat with me and helped me set up my SYNC account, showed me every in and out of the car, and invited me to come back at any time, to call him at any time, with any questions. I tend to hang onto my vehicles for a long time ( the last one was a college graduation gift! I won't say how many years ago... lol), but I'll be steering my friends back to Paul at HC. And my next purchase will be there, too! More

Thanks Paul Scannell My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buyi My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buying experience. Our salesman Paul Scannell could not have been easier to work with and made sure we got exactly what we were looking for at a fair price. Also my thanks to the finance department for making sure I was aware of all my options. More