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Herb Chambers Ford of Westborough
Westborough, MA
1,016 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,016 reviews
November 21, 2016
New 2016 Taurus SEL AWD I went to Herb Chambers Ford of Westborough knowing exactly what I wanted in a new Taurus. Mike Mangrum made the whole process very easy, and was very I went to Herb Chambers Ford of Westborough knowing exactly what I wanted in a new Taurus. Mike Mangrum made the whole process very easy, and was very personable during the test drive, never once pressuring me into any decision. when it came to buy, Mike gave the best deal, with no haggle. When I went back to pick up my car, Mike had it polished and shining to perfection, and explained all the features in great detail, making driving away a very joyous experience! Great people all around at Herb Chambers Ford! More
by Big Blue
Employees Worked With
Mike Mangrum
September 17, 2016
Taurus With electrical issues I recently bought a certified 2015 taurus from Herb Chambers of West Borough.We only owned the car for less than 2 months and had problems with it sta I recently bought a certified 2015 taurus from Herb Chambers of West Borough.We only owned the car for less than 2 months and had problems with it starting and other issues.This dealership took the car back ,gave us what we paid and put us into another deal without any hassles .Some may say they had no choice,but the fact is they made this ordeal as painless as possible.Hats off to all involved in helping us. Nice to see some dealers still care about the working people ! Thanks again Westborough team. More
by Brian
Employees Worked With
Mike Falco, Mike Mangrum
September 14, 2016
Excellent and professional experience I had a great experience buying my new truck from Herb Chambers Ford. Paul made me feel comfortable from the beginning, and worked with me to find the I had a great experience buying my new truck from Herb Chambers Ford. Paul made me feel comfortable from the beginning, and worked with me to find the truck I was looking forward within my budget. Paul took the time to explain everything thoroughly. I would highly recommend Herb Chambers Ford, and Paul Scannell. More
by parnine30
Employees Worked With
September 12, 2016
Best car buying experience This was my second time buying a car at Herb Chambers. Paul Scannell worked with me both times and took the time to make sure I stayed within my budge This was my second time buying a car at Herb Chambers. Paul Scannell worked with me both times and took the time to make sure I stayed within my budget and was comfortable throughout the the whole buying process. I can't recommend Herb Chambers or Paul enough. Took the headaches and frustrations out of the car buying experience! More
by ryf123
September 04, 2016
Excellent customer service I sat with George Asare recently, and although I decided to buy a vehicle from an alternate source, he was excellent. He was helpful, knowledgeable an I sat with George Asare recently, and although I decided to buy a vehicle from an alternate source, he was excellent. He was helpful, knowledgeable and accommodating. I would recommend this dealership to anyone looking for a Ford. More
by AR
Employees Worked With
George Asare
June 29, 2016
Waste Of Your TIme Please don't be like me, and waste your time with this dealership. My time is very limited, but I took a day off from work to visit this dealership. Please don't be like me, and waste your time with this dealership. My time is very limited, but I took a day off from work to visit this dealership. I had emailed previously, and identified a vehicle I wanted to lease. There was no question which truck I wanted, and how I wanted to purchase it. After driving to this dealership, test driving the truck, and getting a useless sales pitch, I was informed that since it was a 2015, the truck could not be leased. While I don't dispute this fact, it would have been great if someone told me this BEFORE I rearranged my work week, took a day off, drove to the dealership, and test drove the truck. Presuming it was a ploy just to suck me in. I have never been so irritated by a dealership - and the worst part was there was no apologies - not from the individual dealership, nor the 'parent' dealership that I emailed my frustration to. Ford should be embarrassed by this dealership, and their lack of expertise, and respect for customers. Was never so satisfying to buy the truck at another dealership. More
by AB7780
Employees Worked With
George Asare
June 10, 2016
It was a pleasure We just traded in a 2007 BMW 328xi with over 130k miles and purchased a low mileage 2013 Ford Explorer XLT. Our salesman Paul Scannell, and the Financ We just traded in a 2007 BMW 328xi with over 130k miles and purchased a low mileage 2013 Ford Explorer XLT. Our salesman Paul Scannell, and the Finance Mng Bill, could not have been easier to deal with. It was a quick & painless experience. This was our 1st purchase with this dealership. It was all positive. More
by miksha01
Employees Worked With
April 27, 2016
Completely ignored I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. N I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. No mention of it online. I had an 8;15 appt and arrived by 8;10am. The first person at the desk to lift his head asked me to wait a minute because his service orders were more important. The next person came out of a back office, greeted me. I said I would need the shuttle, was told they were in Worcester, which would have made me late for work. Then he picked up a call right in front of me as if I was not there at all. I walked out. Now all the other local dealers are booked for another week so it will be longer for me to service my Ford and they are not near my office so I rent a car or take a day off. Thank you! More
by Ford Girl
Employees Worked With
not sure
April 23, 2016
Awful service Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke someth Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service. More
by Fusionowner
Employees Worked With
Tom Quirk
February 28, 2016
A confidence building experience While expecting to purchase a new truck, my wife & I bought a 1 year used F150 in September, 2015. Paul Scannell, our salesman, was technically knowle While expecting to purchase a new truck, my wife & I bought a 1 year used F150 in September, 2015. Paul Scannell, our salesman, was technically knowledgeable and engendered a belief in the integrity of himself and the Herb Chambers operating philosophy, which continues through after sales relations. This confidence, along with a fine and extensive inventory of vehicles made for a comfortable decision to close the deal and we feel that we made a "good value" purchase. More
by rcass
