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Herb Chambers Ford of Westborough

Westborough, MA

4.8
993 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 993 reviews

September 12, 2016

Best car buying experience This was my second time buying a car at Herb Chambers. Paul Scannell worked with me both times and took the time to make sure I stayed within my budge More

by ryf123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorenzo
Sep 12, 2016 -

Herb Chambers Ford of Westborough responded

Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience with our dealership, specifically with Paul and Lorenzo. They are truly assets to this team. Thank you again and we hope to see you in the future! Best, Tom Quirk, General Manager

September 04, 2016

Excellent customer service I sat with George Asare recently, and although I decided to buy a vehicle from an alternate source, he was excellent. He was helpful, knowledgeable an More

by AR
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Asare
Sep 06, 2016 -

Herb Chambers Ford of Westborough responded

Thank you for your recommendation. We're fortunate to have George on our team. Please let us know if there is anything we can assist you with in the future. Sincerely, Tom Quirk, General Manager

June 29, 2016

Waste Of Your TIme Please don't be like me, and waste your time with this dealership. My time is very limited, but I took a day off from work to visit this dealership. More

by AB7780
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Asare
June 10, 2016

It was a pleasure We just traded in a 2007 BMW 328xi with over 130k miles and purchased a low mileage 2013 Ford Explorer XLT. Our salesman Paul Scannell, and the Financ More

by miksha01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2016 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! We’re fortunate to have Paul and Bill on our team. They continuously excel in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving your automotive needs for many more years to come! Sincerely, Tom Quirk, General Manager

April 27, 2016

Completely ignored I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. N More

by Ford Girl
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
not sure
April 23, 2016

Awful service Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke someth More

by Fusionowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Quirk
February 28, 2016

A confidence building experience While expecting to purchase a new truck, my wife & I bought a 1 year used F150 in September, 2015. Paul Scannell, our salesman, was technically knowle More

by rcass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Jesse
Feb 29, 2016 -

Herb Chambers Ford of Westborough responded

Thank you! I really appreciate your feedback on working with Paul and William. We trust you are enjoying your new Ford and look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Tom Quirk, General Manager

February 26, 2016

Great experience My salesman was Paul Scannell was very attentive to my needs. He began by taking me on a trip down memory lane. He came highly recommended. He worked More

by Billytheplumba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Jesse
Feb 26, 2016 -

Herb Chambers Ford of Westborough responded

Thank you for your compliments towards the helpfulness and dedication demonstrated by Paul and Bill. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Tom Quirk, General Manager

February 26, 2016

Pleasant experience We had an excellent experience at Herb Chambers Westborough. Tom Quirk, the pleasant and personable General Manager runs a great dealership. Paul Scan More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Quirk
Feb 26, 2016 -

Herb Chambers Ford of Westborough responded

On behalf of all the team here at Herb Chambers Ford, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. We value your business and we hope to see you again. Kind Regards, Tom Quirk, General Manager

February 26, 2016

Great Experience Another great experience from Paul Scannell and Herb Chambers of Westboro, I have been buying / leasing cars from Paul Scannell for more than 25 year More

by Bobdee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2016 -

Herb Chambers Ford of Westborough responded

On behalf of all the team here at Herb Chambers Ford, I would like to thank you for choosing us for your automotive needs. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Tom Quirk, General Manager

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