
Herb Chambers Ford of Westborough
Westborough, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Everyone was exceptional From the time I walked on the lot until I drove off with my new car everyone was helpful, friendly, and knowledgeable. The whole experience was easy. From the time I walked on the lot until I drove off with my new car everyone was helpful, friendly, and knowledgeable. The whole experience was easy. More
Works Package and Shocks Inspection People at Service center were talking amongst themselves and could be more aware of customers entering and standing in line. The keys to my car were People at Service center were talking amongst themselves and could be more aware of customers entering and standing in line. The keys to my car were supposedly "lost" after I had given them over to the Service Desk. Person doubted that I had done that, but I was proven correct in the end. Since I have been a loyal customer since 2002, I was wondering if the service center was thinking about a nominal reward program for loyalty and/or offering some preferential service timing slots. More
Fast & Efficient I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked in multiple spots, which I had not noticed when I made the appointment. The had the part in stock. My oil change, inspection sticker and new antenna was completed in only 3 hours. They called me on my cell phone, as requested, when it was ready. Great Job! More
Service Interval Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the servic Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the service and accommodations at this facility. More
Disappointment turned into great satisfaction We went to Herb Chambers Ford Westborough to look at a truck that we had gotten an e-price for only to find out that the information about the truck o We went to Herb Chambers Ford Westborough to look at a truck that we had gotten an e-price for only to find out that the information about the truck online was wrong. Upon finding out the sad news, we expected to leave without buying a truck. Paul Scannell inmediately asked us what we were looking for in a truck and was able to find one in the price range we wanted. He was very helpful, pleasant, and great to work with throughout, our purchase. More
Excellent Experience Excellent dealership, Paul was great for the sales process and made it pretty easy. He was very knowledgeable on the vehicle and helpful with the fin Excellent dealership, Paul was great for the sales process and made it pretty easy. He was very knowledgeable on the vehicle and helpful with the finer points after the sale too. A very positive experience all the way around. More
Excellent Service I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. Great professionalism. Thanks. More
Easy experience Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was on a beach! More
Always exceptional service Excellent dealership. This is my third Ford vehicle and all have been from Westborough. Staff is very knowledgeable and attentive to the customers. Ke Excellent dealership. This is my third Ford vehicle and all have been from Westborough. Staff is very knowledgeable and attentive to the customers. Keep up the good work! More
Friendly, REAL customer service Got a great car! Marie was excellent and very patient with me when making my decision. Didn't push it on me and got the car prepared in a timely manne Got a great car! Marie was excellent and very patient with me when making my decision. Didn't push it on me and got the car prepared in a timely manner. Highly recommend buying from this dealership! More