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Herb Chambers Ford of Westborough
Westborough, MA
1,025 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,025 reviews
September 08, 2017
Great service Even though I do not have a new car they treat me I have one. Friendly, helpful and I also get a car wash. Great to do business with. Even though I do not have a new car they treat me I have one. Friendly, helpful and I also get a car wash. Great to do business with. More
by teddy22
Employees Worked With
Donald Cardinali, Mike Mangrum
September 04, 2017
Excellent service! From the second I walked through the door until the moment I drove off in my new car I was impressed. The salesmen and women were all very friendly an From the second I walked through the door until the moment I drove off in my new car I was impressed. The salesmen and women were all very friendly and helpful. Not once did I feel pressured into a purchase. They gave me top dollar for my trade and paired me with my new vehicle. I drove home in my brand new car a couple hours later. Mike D. The service manager is very knowledgeable and exceeeds my expectations of a customer service representative. Marie our sales woman was also very kind and knowledgeable. Highly recommend doing business with herb chambers westborough. 1000% worth the 45 minute drive for us. We will be back. More
by Ashley Bail
September 02, 2017
Everyone was exceptional From the time I walked on the lot until I drove off with my new car everyone was helpful, friendly, and knowledgeable. The whole experience was easy. From the time I walked on the lot until I drove off with my new car everyone was helpful, friendly, and knowledgeable. The whole experience was easy. More
by SteveW
Employees Worked With
Mike Mangrum, Marek Krysiak, Michael DiMella
August 31, 2017
Works Package and Shocks Inspection People at Service center were talking amongst themselves and could be more aware of customers entering and standing in line. The keys to my car were People at Service center were talking amongst themselves and could be more aware of customers entering and standing in line. The keys to my car were supposedly "lost" after I had given them over to the Service Desk. Person doubted that I had done that, but I was proven correct in the end. Since I have been a loyal customer since 2002, I was wondering if the service center was thinking about a nominal reward program for loyalty and/or offering some preferential service timing slots. More
by jp
Employees Worked With
Ed Renaud
August 30, 2017
Fast & Efficient I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked in multiple spots, which I had not noticed when I made the appointment. The had the part in stock. My oil change, inspection sticker and new antenna was completed in only 3 hours. They called me on my cell phone, as requested, when it was ready. Great Job! More
by Swede
August 28, 2017
Service Interval Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the servic Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the service and accommodations at this facility. More
by Dave
Employees Worked With
Michael Ganas
August 21, 2017
Disappointment turned into great satisfaction We went to Herb Chambers Ford Westborough to look at a truck that we had gotten an e-price for only to find out that the information about the truck o We went to Herb Chambers Ford Westborough to look at a truck that we had gotten an e-price for only to find out that the information about the truck online was wrong. Upon finding out the sad news, we expected to leave without buying a truck. Paul Scannell inmediately asked us what we were looking for in a truck and was able to find one in the price range we wanted. He was very helpful, pleasant, and great to work with throughout, our purchase. More
by Happycampers
August 20, 2017
Excellent Experience Excellent dealership, Paul was great for the sales process and made it pretty easy. He was very knowledgeable on the vehicle and helpful with the fin Excellent dealership, Paul was great for the sales process and made it pretty easy. He was very knowledgeable on the vehicle and helpful with the finer points after the sale too. A very positive experience all the way around. More
by Michael M
Employees Worked With
August 20, 2017
Excellent Service I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. Great professionalism. Thanks. More
by Dmund1024
August 16, 2017
Easy experience Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was on a beach! More
by Adrienne
Employees Worked With
Keli Morin, Nichole Devereux
