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Herb Chambers Ford of Westborough
Westborough, MA
993 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 993 reviews
May 01, 2017
Thorough Customer Service Experience Thoroughly enjoyed dealing with the entire staff here, from Paul to Chris to Jerry to Mike; even the General Manager (Don) stopped by to introduce him Thoroughly enjoyed dealing with the entire staff here, from Paul to Chris to Jerry to Mike; even the General Manager (Don) stopped by to introduce himself. All class-act people and thoroughly professional. We plan on dealing with this dealership again and again. More
by Matteo
Employees Worked With
Other Employees :
Don McEwen, Mike Falco, Chris Raposo, Jerry Flynn
April 30, 2017
Stay away!! I called in to get a price on a fusion titanium for my husband and got a price that they didn't give us when we came in. When our sales guy came out I called in to get a price on a fusion titanium for my husband and got a price that they didn't give us when we came in. When our sales guy came out with the numbers it was 3 thousand dollars higher then what the email said. After being bombarded with managers I knew that Herb Chambers wasnt the store that deserves my business. STAY AWAY! More
by Jessica93
Employees Worked With
Chris Raposo
April 27, 2017
Issue resolved quickly I had an issue with my wife’s 2013 Explorer and service was able to solve quickly with no hassle. Appreciate the staff’s assistance especially the se I had an issue with my wife’s 2013 Explorer and service was able to solve quickly with no hassle. Appreciate the staff’s assistance especially the service manager Keli. More
by Mike
Employees Worked With
Keli Morin, Nichole Devereux, Jerry Flynn
March 28, 2017
No technician able to fix or diagnose transmission problems There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day before the service we suddenly concluded that there is nobody there to diagnose my problem with transmission.... and there is no point to bring the car in. Service Personnel is very friendly and helpful, no problems with that. Management needs to re-think their hiring/compensation strategy so that qualified techs would be willing to work for Ford. More
by WellKnown
Employees Worked With
Keli Morin, Matthew Maillet, Nichole Devereux
January 14, 2017
Mike Mangrum Ford of Westborough!!! I just completed our FIFTH purchase from Mike Mangrum of Herb Chambers Ford of Westborough. My wife and I have worked with Mike on three vehicles for I just completed our FIFTH purchase from Mike Mangrum of Herb Chambers Ford of Westborough. My wife and I have worked with Mike on three vehicles for myself and two for my wife in the past twelve years. This fact speaks to both confidence and longevity. Integrity is not a word often associated with a used car salesman in these times. However, integrity does not due Mike sufficient justice. Each time we needed to find another vehicle we never contemplated looking for a new salesman. The Herb Chambers experience speaks for itself. Having the assistance of a man like Mike Mangrum modifies that experience. I have been completely satisfied with each upgrade my wife and I have made. If not for the informed assistance from Mike I would never feel comfortable putting my own reputation on display for all to read. Michael Mangrum has become a trusted friend as well as a reliable resource. More
by IrishJimGal
Employees Worked With
Mike Mangrum
January 14, 2017
Purchased a used vehicle I recently bought a used car from Herb Chambers Ford of Westborough and it was an extremely pleasant experience. With the help of Paul, Edgar and Mike I recently bought a used car from Herb Chambers Ford of Westborough and it was an extremely pleasant experience. With the help of Paul, Edgar and Mike the sale went smoothly and the trip, a 4 hour drive from NY, was well worth taking. As we spent several hours going through paperwork, test drive, etc. we were treated as family throughout the whole process. I recommend this dealership to anyone who's looking for a new or used car and will guarantee your experience will be a good one. More
by Mikeg2014gt
December 14, 2016
Excellent experience Very pleasant experience this is the 2nd F150 I have leased there. Paul Scannell was outstanding! Felt no pressure at all and was not up-sold. Paul wa Very pleasant experience this is the 2nd F150 I have leased there. Paul Scannell was outstanding! Felt no pressure at all and was not up-sold. Paul was extreemly knowledgeable about the vehicles and very pleasant More
by Shempington
November 21, 2016
New 2016 Taurus SEL AWD I went to Herb Chambers Ford of Westborough knowing exactly what I wanted in a new Taurus. Mike Mangrum made the whole process very easy, and was very I went to Herb Chambers Ford of Westborough knowing exactly what I wanted in a new Taurus. Mike Mangrum made the whole process very easy, and was very personable during the test drive, never once pressuring me into any decision. when it came to buy, Mike gave the best deal, with no haggle. When I went back to pick up my car, Mike had it polished and shining to perfection, and explained all the features in great detail, making driving away a very joyous experience! Great people all around at Herb Chambers Ford! More
by Big Blue
Employees Worked With
Mike Mangrum
September 17, 2016
Taurus With electrical issues I recently bought a certified 2015 taurus from Herb Chambers of West Borough.We only owned the car for less than 2 months and had problems with it sta I recently bought a certified 2015 taurus from Herb Chambers of West Borough.We only owned the car for less than 2 months and had problems with it starting and other issues.This dealership took the car back ,gave us what we paid and put us into another deal without any hassles .Some may say they had no choice,but the fact is they made this ordeal as painless as possible.Hats off to all involved in helping us. Nice to see some dealers still care about the working people ! Thanks again Westborough team. More
by Brian
Employees Worked With
Mike Falco, Mike Mangrum
September 14, 2016
Excellent and professional experience I had a great experience buying my new truck from Herb Chambers Ford. Paul made me feel comfortable from the beginning, and worked with me to find the I had a great experience buying my new truck from Herb Chambers Ford. Paul made me feel comfortable from the beginning, and worked with me to find the truck I was looking forward within my budget. Paul took the time to explain everything thoroughly. I would highly recommend Herb Chambers Ford, and Paul Scannell. More
by parnine30
Employees Worked With
