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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,033 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,033 reviews

January 02, 2018

Customer Service From the first email I got after I inquired about the vehicle I was interested in to the pick up of the vehicle after the sale everyone I came in cont More

by Rob Lynds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia, Michael Gonthier, Bob in finance, Mike Mangrum, Michael DiMella
Jan 02, 2018 -

Herb Chambers Ford of Westborough responded

Thank you for your glowing review, Rob! We strive to offer all of our guests’ exceptional service both before and after the sale. Employees like Patricia, Michael, Bob and Mike make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Happy New Year! Miguel Silva, General Manager

January 02, 2018

My Herb Chambers Experience Mike M easy to talk with, he was very helpful and did not apply any sales pressure. After having a bad experience at another Ford dealer this was a v More

by Jim2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mangrum
Jan 02, 2018 -

Herb Chambers Ford of Westborough responded

Thank you for your time and recommendation. We truly appreciate hearing feedback from our customers! I'm so happy to know that Mike was able to provide you with such a positive experience. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Happy New Year! Miguel Silva, General Manager

December 27, 2017

New F150 The dealership kept contacting me about getting into a new vehicle. I decided to come in before Christmas, and they didn't disappoint! Pulled me out o More

by Garth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chapin
Dec 27, 2017 -

Herb Chambers Ford of Westborough responded

Thank you so much, Garth! We work very hard to make sure that we deliver a quality experience that exceeds expectations and David is a true testament to that. Feel free to stop in anytime if you need assistance reviewing any of the features on your F150, we're always happy to help! Happy Holidays! Miguel Silva, General Manager

December 22, 2017

No pressure, professional It was a great pleasure to work with David Chapin, he was very professional in conducting business. There was absolutely no pressure, I told him what More

by NHAN HUYNH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chapin
Dec 22, 2017 -

Herb Chambers Ford of Westborough responded

Thank you so much for taking the time to write this review. The entire Herb Chambers Ford team strives to make every guest feel at home in our dealership. David is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Happy Holidays! Miguel Silva, General Manager

December 20, 2017

Pleasant, no pressure and great to work with When we were looking for our Ford Explorer, we did our homework and knew what we were looking for and what we wanted to spend. The team at this deal More

by Lynn&Paul122017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel and Kevin; we also worked with Finance but cannot recall his name
Dec 20, 2017 -

Herb Chambers Ford of Westborough responded

Thank you, Lynn and Paul, so much for the wonderful review. Marie and Kevin are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Happy Holidays! Miguel Silva, General Manager

October 23, 2017

Paul made our car buying experience excellent. Paul took the anxiety out of our shopping/buying experience. He was down to earth, not pushy or over bearing. Met us at the door, was very cordial. More

by StanLee10212017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2017 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to write this review, Stan! Paul's commitment to excellence is always in the forefront and I’m so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Don McEwen, General Manager

October 06, 2017

New Trucks I purchased two trucks from Mike & Mike. They were knowledgeable and informed about their product. I would recommend visiting Herb Chambers of Westbor More

by art@gominis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cox, Mike Mangrum, Michael DiMella
Oct 06, 2017 -

Herb Chambers Ford of Westborough responded

I'm so pleased to hear that you enjoyed working alongside Mike, Ryan and Mike! We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Don McEwen, General Manager

October 01, 2017

Amazing dealership experience GM Don McEwen made buying a Van for my RE company a breeze. He and salesman Paul Scannell got me the van I needed at an amazing price. The buying expe More

by Steven2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2017 -

Herb Chambers Ford of Westborough responded

We really appreciate your kind words about your experience with us! Thank you for your business and please let us know if we can be of further assistance. Best, Don McEwen, General Manager

September 28, 2017

Everything was done to perfection. Airbag recall, oil and filter change, tire rotation and balance, 4 wheel alignment to correct drifting to the left, exterior detail. My black 2014 Mus More

by Harold Pritoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (service)
Sep 29, 2017 -

Herb Chambers Ford of Westborough responded

Thank you! Your kind words are greatly appreciated. It is so rewarding to know that Mike was able to provide you with a pleasant service experience. Thank you for your business, and please let us know if we can ever assist you in the future! Best, Don McEwen, General Manager

September 26, 2017

Quick and to the point Worked with Paul to get the deal done showed me My options and decided on a cert Mustang. No games just prices! Thanks Paul so far so good! Don in Mgm More

by Stangmeaway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don McEwen, Georgiy Akhpatelov
Sep 26, 2017 -

Herb Chambers Ford of Westborough responded

Thank you for the five-star review! We're so happy to have had the opportunity to earn your business. Thank you for your recommendation and we look forward to assisting you again in the future! Best, Don McEwen, General Manager

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