Herb Chambers Ford of Westborough

Recall and the WORKS SERVICE Made appointment for 9:30am and was immediately the service counter rep took my info and explained what would be done. Also told me how long it would Made appointment for 9:30am and was immediately the service counter rep took my info and explained what would be done. Also told me how long it would be. He was spot on and when the work was completed he came out to me in the waiting area and we proceeded to the payment person. He again explained what was done and went over the checks that the mechanics made and the results. I have been going to this service center for many years and they have NEVER disappointed me. Not only do they give top notch service, they are very friendly and upbeat and oh yes they fix issues correctly. Lastly they do not upsell. I actually enjoy going to this service center. How many people will say that about other dealerships? More

Best dealership experience I ever had! I just wanted to leave this review for this outstanding dealership! From start to finish it was the easiest experience I ever had! I have been lookin I just wanted to leave this review for this outstanding dealership! From start to finish it was the easiest experience I ever had! I have been looking for my Mustang for a while now and I had seen on the website and wrote an email. I had a response within five minutes, mind you it was after hours . Alice had emailed me she was from another dealership but still herb chambers. I did not notice that the car was further away than I expected so when I called herb chambers ford in Westborough and asked if they could have the car driven to them so I could look at it they did not hesitate, they had it there within two hours the same day I called. I have talk to Sasha from Internet sales, she was very pleasant and she was the one that called to get the car over to the Westborough location. When I got there that day I met with Sasha and she introduced me to Marie Hamilton, in sales, and she was great. My experience with Doug in the finance department was also excellent. Needless to say I got my car! I will definitely recommend herb chambers ford of Westborough to anyone looking for a car and I will definitely be back! Hats off to Miguel Silva, GEneral Manager for leading such a great team!! Thank you so much again!!! More

It was very good and and want to thank everyone involved. When you can buy the vehicle you want enjoy the experience plus feel you got the best deal possible what else could you want in a dealership. When you can buy the vehicle you want enjoy the experience plus feel you got the best deal possible what else could you want in a dealership. More

Great Sale and Follow up after the sale! I recently purchased a 2 year old explorer from the dealership. It had a couple of dings and an area on the front that needed some body work. The te I recently purchased a 2 year old explorer from the dealership. It had a couple of dings and an area on the front that needed some body work. The team was able to get these issues resolved within a few days, and the truck looks like new. I have purchased used cars in the past from other dealerships, and the quality of work after the purchase left a lot to be desired. It is good to deal with an honest team that comes through for their customers. Also, the sales team was on point when it came to communication. they gave us regular updates, and made the entire experience painless. Good team effort More

Great buying experience No hassles, no pressure just a great buying experience. Fairly valued my trade and worked through incentives to give me the best deal possible. Woul No hassles, no pressure just a great buying experience. Fairly valued my trade and worked through incentives to give me the best deal possible. Would definitely recommend. More

Simple Process I want to say that the process from start to delivery was very simple. I had identified the vehicle I wanted, and Marie and Michael made the sale pro I want to say that the process from start to delivery was very simple. I had identified the vehicle I wanted, and Marie and Michael made the sale process very simple. More

Attentive service was very good , I was kept up to date on the status of my truck and I was offered a loaner when they they thought my truck might need to be th service was very good , I was kept up to date on the status of my truck and I was offered a loaner when they they thought my truck might need to be there over night. More

Nice sales people I love to buy a new car en herb Chambers good people very friendly staff and the workers very good in to my loan thank you very much I love to buy a new car en herb Chambers good people very friendly staff and the workers very good in to my loan thank you very much More

Straight Forward Purchased a car at Ford, Everything move along quickly, great team to work with, from Sales right through to Finance. I would do it again. Purchased a car at Ford, Everything move along quickly, great team to work with, from Sales right through to Finance. I would do it again. More

Pleasant, No-Pressure Experience Warmly greeted and attended to. Extensive inventory. Invited to take leisurely test drives to experience car on local roads and highways. Absolutely N Warmly greeted and attended to. Extensive inventory. Invited to take leisurely test drives to experience car on local roads and highways. Absolutely NO pressure, and never felt rushed. Every question answered. We came to buy used and brought home new! Extremely positive car shopping/buying experience. Would absolutely recommend as well as buy again from this dealer. More