Herb Chambers Ford of Westborough

Once Again We Chose Herb Chambers Ford! Great, knowledgeable, polite and caring salesperson Michael; excellent service; received consistent quality in all phases of purchase; never pressured Great, knowledgeable, polite and caring salesperson Michael; excellent service; received consistent quality in all phases of purchase; never pressured to make a buying decision. We are repeat customers and will return to Herb Chambers Ford again and again! More

Simply perfect! I brought my 2007 Expedition in because my brakes needed replacing and my engine light was coming on. That then rolled into spark plugs and coils, th I brought my 2007 Expedition in because my brakes needed replacing and my engine light was coming on. That then rolled into spark plugs and coils, the ECM and then the steering shaft. The service area was very professional, helpful, accommodating, patient and informative. They were very up front with my options and made sure I understood each thing that was happening and what the parts were exactly and their function. Which I really appreciated as I never had to handle this end of things in my 53 years on this earth. Once it became obvious that putting more time and money into this "family member" was just not a wise decision any more I was redirected by service to sales. Not only did sales not skip a beat in customer service they totally earned their paychecks with me. Everyone there jumped in and helped me figure out what I could afford and then bent over backwards to help me get our new member of the family - a 2015 Ford Explorer! She is stunning!! Every single person was amazing! I can't recall of their names but here are a few... Dillon, Jenn, Frank, Miguel, Kevin, Bob & Marie... I'm sorry if I missed anyone - but I am SO very thankful for all everyone did to help me and my 3 daughters end up in a safe vehicle that fits all our needs. More

Hassle free exprrience Our salesman Jeff was not a typical salesman.He was a truly genuine person. He let the SUV we were looking at sell itself. Also the finance guy, I for Our salesman Jeff was not a typical salesman.He was a truly genuine person. He let the SUV we were looking at sell itself. Also the finance guy, I forget his name couldn't have been any nicer. Overall an unexpectedly pleasant experience. Thanks More

Outstanding Service The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. Later, Mike explained the cause and the work that was completed to make the repair. More

Recall Work The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while I waited. More

Thank you! I found the vehicle I wanted via an internet search. We live in Western MA and scheduled an appointment to visit Westborough. Great support from Mi I found the vehicle I wanted via an internet search. We live in Western MA and scheduled an appointment to visit Westborough. Great support from Mike Mangrum and the rest of the team. And I love my new vehicle! More

Great service Can’t beat the crew at Herb Chambers. Great service with a smile. Mike went all the way to get me the car and deal I wanted Can’t beat the crew at Herb Chambers. Great service with a smile. Mike went all the way to get me the car and deal I wanted More

Professional and Friendly No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the same respect and professionalism as if I was right in front of them. Awesome job! More

recent visit My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would be comped; this was not in my record. I have to say my experience was much more pleasant yesterday. More

Outstanding Customner Service On Friday December 5th we were on our way from Cape Cod to Pittsfield for the Funeral of my wife's sister. We stopped for lunch at the Westborough mas On Friday December 5th we were on our way from Cape Cod to Pittsfield for the Funeral of my wife's sister. We stopped for lunch at the Westborough mass pike service area. When we were ready to continue our trip , my Ford Tauris would not start. Luckily the tow company , Ted's Towing , suggested the Ford dealership. When we arrived it was very clear that this was a busy place. The guys at the desk were already busy customers when Jenn came out her office to assist us. Jenn told us they would not be able to look at the car until Tuesday but will see if she can give a loaner vehicle. As we waited I watched Jenn go out of her way to find a loaner vehicle. We thought we would have find a rental car but Jenn did not give up and she found us a new Ford F150 to continue our trip. Jenn saved us a lot of inconvenience and money. On Monday Mike from service called and sai8d the car would be ready today. It was an odd fuel system part that needed to be replaced. Not too expensive either. We had never been to a Herb Chambers Ford before and we were treated like a "best Customer". Our next vehicle will definitely come from Herb Chambers. More