Herb Chambers Ford of Westborough

I’m Very happy with communication and responsabilidade with the service department. I had to wait for the parts but they call the moment the receipt the part to complete the service. with the service department. I had to wait for the parts but they call the moment the receipt the part to complete the service. More

They are very professional, easy to work with, and pleasant. Would highly recommend to anyone whether it’s buying a car or service. pleasant. Would highly recommend to anyone whether it’s buying a car or service. More

I am sad to write this because I used to be a HUGE fan of the service center, but the past year has changed all that. It started two years ago, after they fixed something and did an inspection and told me the service center, but the past year has changed all that. It started two years ago, after they fixed something and did an inspection and told me my battery was almost dead and needed replacement. I decided to wait, because I rarely drive and just figured I would do it another time. A year passed, and I brought my car in because it was making a clanging noise when I started it. They said they couldn't replicate the noise, and did another inspection to see if anything was going on. The inspection showed my battery was "good", but my 2 year old tires all needed to be replaced. I said - my tires are almost brand new - I never even drive. They said, well they were made 4 years ago - and the life of a tire is only 5 years.. Needless to say, I took my car home and felt like they were trying to get one over on me. So 6 months ago - my battery is good, but tires bad. Well - Yesterday I took my car in because the check engine light was on. Guess what - they did another inspection and battery "good", tires "good" but I need almost $2000 work on my car. I grabbed my car and ran. I used to work with a guy named Tony there who treated me like I was his sister, or mother - took care of me and made me feel safe on the road. Now - I feel like a target. If we can't go to a dealership to at least honestly diagnose our vehicles - who can we trust? More

Worked with Jay Gonzalez (Business Manager) and Miguel Silva (General Manager) at Herb Chambers Ford of Westborough. Very honest, upfront, willing to work with me, and customer oriented. I recently purcha Silva (General Manager) at Herb Chambers Ford of Westborough. Very honest, upfront, willing to work with me, and customer oriented. I recently purchased a Ford F-150 2023 XLT. Excellent purchase at a great price with great Ford incentives around financing. I would highly recommend Herb Chambers Ford of Westborough to anyone looking to buy a Ford! Go today! More

Very pleasant and helpful staff and excellent service. I was greeted politely and helped immediately. I was greeted politely and helped immediately. More

The service was great got me in fast and explains the bill and gave me my coupon off. bill and gave me my coupon off. More

Not helpful at all after purchase. Had a truck purchased from them that had a leak somewhere in the cab, getting soaking wet, they told me they would contact me with help. After not he Had a truck purchased from them that had a leak somewhere in the cab, getting soaking wet, they told me they would contact me with help. After not hearing from them in over a week I called back, I was told they couldn’t help me, I asked how should I proceed, I was told to try another ford dealership! These guys are the worst, they are right, TRY ANOTHER DEALERSHIP! Awful! I wouldn’t even give them 1 star. More

This past Saturday we purchased my husband’s dream vehicle. A Ford F-150 Tremor from Herb Chambers Ford of Westborough, MA. Our salesman, Paul Scannell, was awesome! He was friendly, efficient and vehicle. A Ford F-150 Tremor from Herb Chambers Ford of Westborough, MA. Our salesman, Paul Scannell, was awesome! He was friendly, efficient and very knowledgeable about the vehicle we were interested in which made purchasing our new truck a very pleasant experience. The Finance Manager, Renel Plymouthe, was also friendly and efficient and helped us breeze through the financial paperwork. If you’re in the market for a new vehicle this is the place to go! More

Great service and very helpful and kind staff. Been a customer for many years and the service is consistently good. Been a customer for many years and the service is consistently good. More

Paul was great, sales experience was pleasant, no pressures, transparent pricing, and generally easy. I knew what I wanted and they had it so it an easy transaction. pressures, transparent pricing, and generally easy. I knew what I wanted and they had it so it an easy transaction. More