Herb Chambers Ford of Westborough

Excellent experience! Paul Scannel was cheerful, professional and patient time after time. Everyone at the agency did their best to be helpful. I never felt the hard sell Paul Scannel was cheerful, professional and patient time after time. Everyone at the agency did their best to be helpful. I never felt the hard sell but rather informative. More

Excellent professional service and follow up Paul went out of his way to help me in many ways. He helped me resolve auto insurance and registration related issues and followed up promptly on thi Paul went out of his way to help me in many ways. He helped me resolve auto insurance and registration related issues and followed up promptly on things that needed attention More

Job Well Done!! The service was done on time and done right!! Everyone had a Great attitude and made me feel welcome!! I would recommend HerbChambers Ford!!! Thank The service was done on time and done right!! Everyone had a Great attitude and made me feel welcome!! I would recommend HerbChambers Ford!!! Thank you! More

You Can Never Have Too Many Mikes! I have purchased five vehicles over the years. ALL of them from Mike Mangrum in Herb Chambers of Westborough. His knowledge, skills, and abilities c I have purchased five vehicles over the years. ALL of them from Mike Mangrum in Herb Chambers of Westborough. His knowledge, skills, and abilities continue to be superb. My newest vehicle was subject of recall. I brought it in to be serviced and had extensive dealings with both Mike Ganas and Mike Senesac. The computer was updated as part of the recall. Then all xxxx broke loose. I had the car into service three more times because the vehicles computer freaked out in ways I will never understand. I was given a courtesy vehicle each time. The Mikes had to deal with Corporate Ford, Recall Ford, and New England Ford before a correction was made that has lasted since 4/11/19. There was NEVER a single moment when I felt abandoned. This experience has reassured me that Herb Chambers is the ONLY car dealer that I will ever need. Thank You ALL so very much. More

Great experience! Ron was very nice and helpful! Ron kept me informed and walked me through the entire appointment! Highly recommend him!! Also the people who fix my vehicle always seem to do a gre Ron kept me informed and walked me through the entire appointment! Highly recommend him!! Also the people who fix my vehicle always seem to do a great job! I don't see them but thank you!!! More

Very friendly. Work with you to get the best deal. Satisfied customer. Love my new F350 King Ranch. My only suggestion is the sales person should return inquiries mo Work with you to get the best deal. Satisfied customer. Love my new F350 King Ranch. My only suggestion is the sales person should return inquiries more timely. If someone really wants a new truck this delay could loose the customer to another dealer but the flip side is they are not obnoxious about calling day and night. More

Listened to, responded to, and satisfied this customer! When I spoke, the sales person listened you me. She showed me everything you had based on my parameters. That helped me make a decision that I'm v When I spoke, the sales person listened you me. She showed me everything you had based on my parameters. That helped me make a decision that I'm very happy with. Thank you, Brenda Davis! More

Great Customer Service! I came into Herb Chambers Ford of Westboro on a Sunday as my lease was coming to an end. My sales person (Paul Scannell) met me outside and showed me I came into Herb Chambers Ford of Westboro on a Sunday as my lease was coming to an end. My sales person (Paul Scannell) met me outside and showed me a few things that he thought would work best for me. The process from paperwork to signing was very smooth and stress free! Paul really makes you feel comfortable with the buying process that so many other dealerships make a complete headache. I will continure to do business at this location and would recommend it to anyone! Thank you Paul! More

Did not lie wating for the battery to be tested Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. More

Paul made the car buying experience easy! Paul was an awesome help with helping my girlfriend buy her first car from the dealership. He held our hand through the whole process and made the who Paul was an awesome help with helping my girlfriend buy her first car from the dealership. He held our hand through the whole process and made the whole experience worthwhile. Paul’s customer experience gets a solid 5! The only reason we didn’t give the dealership a 5 was because of a different man who we didn’t even get the name of who worked with us with our plates and registration. He seemed frustrated with us because we wanted to understand all of the fees and check out our receipt for what we were buying. He was very short in conversation, didn’t make eye contact with either of us, and had a negative energy to him. We couldn’t wait to get out of his office because of his agitated demeanor. Paul on the other hand was great and thanked us for our purchase and for traveling out to pick out our car. More