Herb Chambers Ford of Westborough

Worst Consumer Experience for Range Rover Normally, I don’t write negative reviews but this is the worst consumer experience I have ever had. I did a test drive of 2016 Range Rover Evoque Normally, I don’t write negative reviews but this is the worst consumer experience I have ever had. I did a test drive of 2016 Range Rover Evoque on 11/3/18. When I started the car for the test drive, - It complained about low battery. - Low tire pressures in 2 of the tires. There were vibrations during the drive, due to this mismatch in the pressure. - After the test drive, when I walked around the car, I saw a big slit in the one of the tires. The treads on the tire are pretty low. I was very disappointed that they were letting customers do a test drive on an unprepared and damaged vehicle. No attempt was made to disclose that. The GM (Miguel Silva) tried to explain that the vehicle was safe and I don’t need to worry about it. They changed the tires after that. I went ahead and bought it. Next day, I noticed following: - Perform Service A light came on!!. They gave me incorrect instructions to turn it off. I did it myself. - There were minor vibrations in the steering wheel. - There was no Remote Engine Start even though the listing clearing say that. - Only one KeyFob(remote key) was available To help me out of this experience, Miguel gave me 5 free oil changes which I definitely appreciated and thought of not writing this review. Then after about 8 wks later in the Christmas week, the CAR STARTED TO LEAK WATER INSIDE CABIN IN RAIN nearly damaging the leather seats and electronics!!. This is 50k+ car and is not supposed to leak like that!! I have spent good amount of time, gas, energy on this. WILL NEVER BUY FROM THIS DEALERSHIP. More

Awful experience and extremely unprofessional customer servi I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident wit I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident with a semitruck)I took it to the service with the understanding that I didn't have an appointment and that it might take a couple of days to be fixed. they took it and promised that it wouldn't take more than 2 days to fix it. On the 4th day I tried to contact the advisor Ron Davis as I never heard from him via email and calls with no luck to get a response from him, I went to the dealership and they stated that they didn't have time to check it out. As I asked to pick it up and leave, they didn't even apologize for keeping it for 4 when days and the person who handed me the key was so rude and got frustrated when I asked him about the location of the truck. His answer was "it's somewhere around the corner". I'd never go back to this place again or advise anyone to go there. Very unprofessional and rude. Waste of 4 days. More

2019 Ford 150 Limited My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed durin My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed during the buying process. Kudos to the entire Staff More

Very good Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to do it again. More

Easy car buying experience These guys made it easy to complete the transaction and we got exactly what we wanted. They gave us a complete walk through at delivery and I was imp These guys made it easy to complete the transaction and we got exactly what we wanted. They gave us a complete walk through at delivery and I was impressed. Thanks More

Great service advisor Always a great experience coming in to get my vehicle serviced. I had a coupon for the oil change/tire rotation and the 20,000 mile check was done. My Always a great experience coming in to get my vehicle serviced. I had a coupon for the oil change/tire rotation and the 20,000 mile check was done. My salesman also stopped over to check in & make sure everything was going well with the vehicle. All with no issues and they always wash your car at the end! Excellent service! Thank you! More

Mike was great! Service manager is great as well. Quick friendly efficient and took time to explain what my vehicle issue was also drew diagrams. Way better visit than I have had is the past. The new Quick friendly efficient and took time to explain what my vehicle issue was also drew diagrams. Way better visit than I have had is the past. The new service manager is doing an amazing job!!! Thank you More