Herb Chambers Ford of Westborough

Listen to questions and did work quickly and hassle free. Great people. Checked everything. Appointment was made when I wanted. Staff greeted me with courtesy Great people. Checked everything. Appointment was made when I wanted. Staff greeted me with courtesy More

The service people are fraud. I did all my Focus 2014 service in this service center. I had issues with my transmissions clutch shudder. During my regular warranty coverage (5 yea I did all my Focus 2014 service in this service center. I had issues with my transmissions clutch shudder. During my regular warranty coverage (5 year, 60K) I was told no issue even I do feel transmission performance. As soon as the the regular warranty expires, they told me I need to repair the transmission clutch for 2K+ out of my own packet. Well, luckily, the manufacturer gave extended warranty to 7 year and 100K, I brought my car to them for warranty repair, you know what? They told me, they need to test the car before they can repair, if no issue found, they will charge me for test fee. I don't trust them at all, and take the car to other dealer. More

Another very good experience Although my vehicle was only in for the works, the job was performed satisfactorily. The 2 service advisers were very helpful although they have only Although my vehicle was only in for the works, the job was performed satisfactorily. The 2 service advisers were very helpful although they have only been at Herb Chambers for a few months. My only on-going concern is that every time I go to the Service Department there are new people. Why is the turnover so high? It would be nice to deal with the same advisers time and time again as I did at Glick Nissan. More

Wendy was very nice and helpful the service I requested was performed perfectly with no upselling Wendy was very helpful and pleasant i wouls recommend your service cventer t the service I requested was performed perfectly with no upselling Wendy was very helpful and pleasant i wouls recommend your service cventer to others. Very good visit More

Process simplied Paul made the RMV plate transfer process go smoothly. Because this was a vanity plate there were additional steps that were handled seamlessly. Than Paul made the RMV plate transfer process go smoothly. Because this was a vanity plate there were additional steps that were handled seamlessly. Thanks Paul! More

Quick and easy The lease was ending we wanted a new car. We were in and out in about 1.5 hours We have bought many cars and dealing with Paul Scannell on all of the The lease was ending we wanted a new car. We were in and out in about 1.5 hours We have bought many cars and dealing with Paul Scannell on all of them is like visiting an old friend every 3 years Also Paul calls us about every 3 months just to check in and asks if we need anything Great guy More

brought my Fusion Hybrid in for the "works service" appointm Had all service work performed on my Hybrid.. actual it was the "works " package. Excellent getting appointment scheduled, as always very professiona Had all service work performed on my Hybrid.. actual it was the "works " package. Excellent getting appointment scheduled, as always very professional service reps to work with . they are very helpful and answer all my questions. Service techs do outstanding work !! very pleased again with my visit.. thank you More

Quick and easy The sales rep. I dealt with, Mike Mangrum, was professional and made my car buying experience easy. He was attentive to my questions, personable, and The sales rep. I dealt with, Mike Mangrum, was professional and made my car buying experience easy. He was attentive to my questions, personable, and not pushy with bullish sales tactics. I would highly recommend Mike and will be doing my future car buying through him. I love my F150 Mike, thanks. More

Experience We had a great experience with are sales person Marie,she went out of her way to get us the price we were looking for. Will be back next time we need We had a great experience with are sales person Marie,she went out of her way to get us the price we were looking for. Will be back next time we need a car. More

Great deal on a new Fusion Energi Paul takes great care of his customers creating a very pleasurable experience. We have bought several cars from Paul in the past and always look forwa Paul takes great care of his customers creating a very pleasurable experience. We have bought several cars from Paul in the past and always look forward to doing business with Paul. More