Herb Chambers Ford of Westborough

Very friendly. Work with you to get the best deal. Satisfied customer. Love my new F350 King Ranch. My only suggestion is the sales person should return inquiries mo Work with you to get the best deal. Satisfied customer. Love my new F350 King Ranch. My only suggestion is the sales person should return inquiries more timely. If someone really wants a new truck this delay could loose the customer to another dealer but the flip side is they are not obnoxious about calling day and night. More

Listened to, responded to, and satisfied this customer! When I spoke, the sales person listened you me. She showed me everything you had based on my parameters. That helped me make a decision that I'm v When I spoke, the sales person listened you me. She showed me everything you had based on my parameters. That helped me make a decision that I'm very happy with. Thank you, Brenda Davis! More

Great Customer Service! I came into Herb Chambers Ford of Westboro on a Sunday as my lease was coming to an end. My sales person (Paul Scannell) met me outside and showed me I came into Herb Chambers Ford of Westboro on a Sunday as my lease was coming to an end. My sales person (Paul Scannell) met me outside and showed me a few things that he thought would work best for me. The process from paperwork to signing was very smooth and stress free! Paul really makes you feel comfortable with the buying process that so many other dealerships make a complete headache. I will continure to do business at this location and would recommend it to anyone! Thank you Paul! More

Did not lie wating for the battery to be tested Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. More

Paul made the car buying experience easy! Paul was an awesome help with helping my girlfriend buy her first car from the dealership. He held our hand through the whole process and made the who Paul was an awesome help with helping my girlfriend buy her first car from the dealership. He held our hand through the whole process and made the whole experience worthwhile. Paul’s customer experience gets a solid 5! The only reason we didn’t give the dealership a 5 was because of a different man who we didn’t even get the name of who worked with us with our plates and registration. He seemed frustrated with us because we wanted to understand all of the fees and check out our receipt for what we were buying. He was very short in conversation, didn’t make eye contact with either of us, and had a negative energy to him. We couldn’t wait to get out of his office because of his agitated demeanor. Paul on the other hand was great and thanked us for our purchase and for traveling out to pick out our car. More

Fast Service Very helpful in finding the car I want, Really Good deals. Fast approval system. The people there are really friendly and polite, They really try to f Very helpful in finding the car I want, Really Good deals. Fast approval system. The people there are really friendly and polite, They really try to find the best deals and cars for you. More

Great Dealer for all your service needs I've been using Herb Chambers Ford for a long time. Customer service is the best in the area. Appointments are preferred. I trust them with my Ford Tr I've been using Herb Chambers Ford for a long time. Customer service is the best in the area. Appointments are preferred. I trust them with my Ford Transit. You can't go wrong with the extended maintenance plan. More

Recall for air bag Was told 3 hrs to do Job. Finished right on the money Nick on the desk very helpful And gave me directions how to get home Mike shuttel driver very Was told 3 hrs to do Job. Finished right on the money Nick on the desk very helpful And gave me directions how to get home Mike shuttel driver very courteous More

The best car buying experience I have had! I was looking to get a new Ford Ranger, having seen them in Europe and in Aruba. I went t a few dealerships as well as searching for a Ranger online. I was looking to get a new Ford Ranger, having seen them in Europe and in Aruba. I went t a few dealerships as well as searching for a Ranger online. As a member of the Mustang Club of America, I have the X plan pricing. One dealership's X plan pricing was $100 higher than another dealership for the exact same option package, and yet another dealership marked up the vehicle substantially over sticker. The last dealership I went to was Herb Chambers. I did the on line appraisal of my trade and got a call within 20 minutes. I went on a Friday afternoon and met Brenda Davis. We took the truck for a ride and I liked it. She told me that if I wanted it just give her a call. I worked on Saturday and Sunday day at my per diem job at the Academy... I got out and called to see if the truck was still available.. and it was. I got good money for my trade, and on Monday afternoon I left the dealership with my new truck. I have owned eight Fords since 1986 (3 F-150s, an Explorer, 2 Mustangs (I still have one of them) and two Edge SEL AWDs. I have been to dealerships where the experience was like a wrestling matchor playing" psychological wargames". Brenda was straightforward with what my trade would be and the cost of the vehicle. There wwere no games, no pressure. I remember seeing a billboard for the Herb Chambers group of dealerships that stated "We don't sell cars... we help people buy them". It is more than a slogan. It is the truth. More

Amazing and helpfull I went from leasing my car to buying it and Paul made everything incredibly easy. Being someone who has severe anxiety over small things Paul was abl I went from leasing my car to buying it and Paul made everything incredibly easy. Being someone who has severe anxiety over small things Paul was able to keep me at ease during the whole process. Would gladly work with him again for my next vehicle. More