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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,034 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,034 reviews

December 03, 2020

Working with Paul was great. Went above and beyond after the sale of my truck. Knowledgeable about the vehicle he’s selling and answered all questions. My truck didn’t have a second key he took care of ever More

by Jad87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Herb Chambers Ford of Westborough responded

Jad87 - Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. We are thrilled to hear about your positive experience with Paul and that you found the perfect truck to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

December 01, 2020

I am super happy with my Decision to go with Herb Chambers at Westborough I did shop around and found the best truck here everyone was friendly staff was great and I would definitely recommend Herb C More

by Bemotuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chapin
Dec 22, 2020 -

Herb Chambers Ford of Westborough responded

Bemotuff - Thank you! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers Ford of Westborough. We pride ourselves on providing our guests with top notch customer service and a stress-free experience, so we're pleased to hear that our team was able to provide you with exactly that. We thank you for your business and look forward to serving you again in the future. - Herb Chambers Ford of Westborough team

November 28, 2020

10/10! Go see Jason if you need to purchase a Ford. I purchased a 2020 Ford Explorer and couldn’t be happier with the purchase! More

by Klivingston4336
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Muriuki
Dec 21, 2020 -

Herb Chambers Ford of Westborough responded

Klivingston4336 - Congratulations on your Ford Explorer purchase! We're so pleased to hear that you enjoyed working alongside Jason, and that he went above and beyond to meet your needs. We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise! - Herb Chambers Ford of Westborough team

November 25, 2020

He coordinated the four service items accurately and informed me of how long it would take with the part that needed to be ordered from the shop. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Daly
Dec 21, 2020 -

Herb Chambers Ford of Westborough responded

mameehl - Thank you for sharing your feedback with us! Wer'e so pleased to hear that Chris was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help!- Herb Chambers Ford of Westborough team

November 23, 2020

It all began when Nicole Pintard was so convincing that I should come in and check out what ended up being my new pre-owned truck. I sat down with Jonathan Filleul and put the deal together. I then had the p More

by dweaver 17 Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Pintard, Jonathan Filleul, Jay Gonzales, George Muriuki
Dec 21, 2020 -

Herb Chambers Ford of Westborough responded

dweaver 17 Explorer - Thank you for taking the time to share your experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Nicole, Jonathan, Jason, George, Jay and Rick are all valued members of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers Ford of Westborough team

November 21, 2020

My service is always exceptional, that is why I bring my vehicle there for service.. And why I have purist many vehicles from that location. Thank you More

by nforrister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jilian Fuller
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

nforrister - First, we would like to thank you for your loyalty to our dealership. Secondly, thank you for taking the time to write this review. Our commitment to excellence is always in the forefront and we're so glad that is always reflected in your experiences. We truly value your business and hope to serve your automotive needs for many more years to come! Herb Chambers Ford of Westborough team

November 21, 2020

Nice dealership! First experience was service, then sales, now a10k service. Everyone we’ve dealt with have been great! We will definitely continue going there for service & future purchases. More

by scott_h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Muriuki, Wendy Lizotte
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

scott_h - Thank you so much for sharing your wonderful experience with our team! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! - Herb Chambers Ford of Westborough team

November 18, 2020

Heather in service was fantastic to work with, I had a brake problem that was a hard diagnosis and had to bring my vehicle back 3x and every time she a complete professional, I would hire her in a second More

by Macboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather in service dept
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

Macboston - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Heather on our team and we're so happy to know you enjoyed working with her. Please let us know if there is ever anything we can do for you! - Herb Chambers Ford of Braintree team

November 18, 2020

I dealt with Rick directly and he was Excellent! Very professional, honest, and accommodating. They did the right thing, and I am satisfied and pleased. More

by schristino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Herb Chambers Ford of Westborough responded

schristino - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Rick was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Ford of Westborough team

November 11, 2020

Mike went out of his way to make my experience GREAT! Without asking he quickly arranged for a Lyft ride and pickup which wasn't done in advance because I forgot it was a drop-off appointment and was exp More

by Rich from Grafton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Khouzam
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

Rich from Grafton - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Mike was able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Kind Regards, - Herb Chambers Ford of Westborough team

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