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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,034 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,034 reviews

February 18, 2021

Everything went smoothly! Jay Gonzales was fantastic to work with. Vehicle delivered on time, as promised with a full tank of GAs and Jay went through all the options to make sure I understood what was ava More

by Tharr915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales
Feb 24, 2021 -

Herb Chambers Ford of Westborough responded

Tharr915 - Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. We're so happy to know that this was achieved during your visit with Jay. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

February 04, 2021

I would like to thank Marie Hamilton, George and the people in finance (I’m sorry I don’t remember his name.) for making the day a success. More

by Dloughlin5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman in finance he was very nice. He was awarded a ring by Herb Chambers., George Muriuki
Feb 17, 2021 -

Herb Chambers Ford of Westborough responded

Dloughlin5 - Thank you for taking time out of your day to write this review. We appreciate the kind words and are excited to have you as part of the Ford of Westborough family! Marie and George are valued members of the team and we're so happy to hear that everyone took such good care of you. Please let us know if there is anything else we can help with! - Herb Chambers Ford of Westborough team

February 02, 2021

Excellent service representative, spoke on the phone and in person, was able to explain in detail, what was wrong with my truck. When it was going to be fixed, and when I could pick it up! More

by dustin6morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keira
Feb 17, 2021 -

Herb Chambers Ford of Westborough responded

dustin6morales - Thank you for taking the time to share your encouraging words regarding our service team. At Herb Chambers Ford of Westborough, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 27, 2021

Everything was great. Kiara kept great contact and the team was able to solve the shakiness my vehicle had. I love that I never feel lied to or scammed coming here. More

by Samalara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara
Feb 15, 2021 -

Herb Chambers Ford of Westborough responded

Samalara - Thank you for taking the time to share your encouraging and kind words of Kiara. At Herb Chambers Ford of Westborough, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 21, 2021

Very good service. They picked up the fact that I had a tire that was compromised and needed to be replaced. Avoided a malfunction on the road. More

by Thankful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
Feb 15, 2021 -

Herb Chambers Ford of Westborough responded

Thankful - Thank you for the great review! We're so happy to hear that our service department were able to assist you with your tire issue. Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Ford of Westborough team

January 13, 2021

This is the 2nd time my wife and I have dealt with Jason. He was highly recommended by my cousin who has sent numerous family members to him for their new vehicles. The first time we leased a Ford Explorer f More

by mkipp34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Herb Chambers Ford of Westborough responded

mkipp34 - What an outstanding review to read! It is great to know that Jason was again able to provide you with a hassle-free and welcoming shopping experience. Here at Herb Chambers Ford of Westborough, our primary concern is delivering flawless customer service. We're so happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Also, Congratulations on your new F-150! We wish you many safe and happy miles! - Herb Chambers Ford of Westborough team

January 13, 2021

Repairs were made on time, my truck was cleaned and given back to me better than at drop off. This visit was very good I’m pleased. More

by seanwv10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Herb Chambers Ford of Westborough responded

seanwv10 - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon!- Herb Chambers Ford of Westborough team

January 10, 2021

Rick Gadway and his team of professionals provide exceptional service without exception!! Thank you Rick for your outstanding work and support!! A very heartfelt, THANKS!!! Sincerely, Bruce Shaheen More

by Bruce & Ann Marie Shaheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Herb Chambers Ford of Westborough responded

Bruce - What an outstanding review to read! It is great to know that Rick and the rest of the team are always able to provide you with a top-notch experience. Here at Ford of Westborough, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your service experience and your decision to choose us as your dealer. We look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 06, 2021

Good service. Social distancing, masks worn, limited capacity, clean environment. Entertainment. Not much else I can say. You should eliminate 25 word requirement, it’s too many? More

by Mcsweeneyrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2021

Good value and great service, had me in and out quickly and no xx. Good communication and easy to book. We have two F 150s and will have them both serviced here. More

by Forester buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
Jan 06, 2021 -

Herb Chambers Ford of Westborough responded

Forester buyer - First and foremost, thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. Thank you so much for your loyalty and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

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