Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Ford of Westborough
Westborough, MA
1,034 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,034 reviews
June 03, 2021
Had our 2012 F150 serviced with the Works on 3 Jun 2021, exceptional staff, great customer care, will return for the next scheduled servicing on our Ford. exceptional staff, great customer care, will return for the next scheduled servicing on our Ford. More
by Vqgray
Employees Worked With
June 01, 2021
Kiiara was great today!!! She handled all of my service needs, was very courteous and professional. I get all my service done at Herb Chambers Ford in Westborough, and will keep coming back!!! needs, was very courteous and professional. I get all my service done at Herb Chambers Ford in Westborough, and will keep coming back!!! More
by JPaine87
June 01, 2021
Great service david Chapin took the time to explain everything he always had everything ready when I got there I would definitely recommend them to my friends everything he always had everything ready when I got there I would definitely recommend them to my friends More
by Bakeman45
Employees Worked With
David chapin
May 30, 2021
I am a young kid that’s 19 years old, I walked in with a terrible welcoming, and looks as I don’t belong. I understand lots of people go in and try to buy things for more than they can afford so it’s diffic terrible welcoming, and looks as I don’t belong. I understand lots of people go in and try to buy things for more than they can afford so it’s difficult to read initially. But as a salesperson your goal is to welcome everyone, “don’t judge a book by its cover” and continue it as you would with anyone else. I had already been talking to an associate and explained online I was looking to trade my truck in and wanted an appraisal, to put toward a new truck. I had told her I was looking at lariats and as a result was looked at with questioning, and disgusted face, then told “you know those are $65,000”. This was the second strike and began my aggravation seeing she based what I can afford without knowing me or what I make. I was then asking what I would get for my vehicle and was told I’d have to make an order to get my vehicle appraised (which I know is very false). At this point she reached her last chance and I walked out and gave her a little lesson on not to assume anything based on age or how someone is dressed and she lost a serious customer. Overall, I’d never go back to this Ford ever again except when I get my new truck to walk in look at her and point and the $70,000 truck she missed on selling. More
by Rws
Employees Worked With
May 29, 2021
Very professional Service team that delivers excellent service. Despite there being National shortages of parts & cars due to covid, the team went above & beyond to help fix my issues. Ack ack…. service. Despite there being National shortages of parts & cars due to covid, the team went above & beyond to help fix my issues. Ack ack…. More
by Reilly Martin
May 29, 2021
This was my first experience with the service department (my previous dealership is no longer servicing Lincoln’s). I was thrilled with the staff, and the fact that there is a shuttle available. (my previous dealership is no longer servicing Lincoln’s). I was thrilled with the staff, and the fact that there is a shuttle available. More
by susan320
Employees Worked With
Heather Emond
May 26, 2021
Courteous and prompt. Offered me a courtesy wash, but I did not have time. Completed work in less time than estimated. Comfortable waiting area with water and coffee available. did not have time. Completed work in less time than estimated. Comfortable waiting area with water and coffee available. More
by Nick
Employees Worked With
Jessica
May 25, 2021
Had a great interaction and experience with David from sales. Was very knowledgeable helpful,and professional. Highly recommend him to assist you while the purchase sales. Was very knowledgeable helpful,and professional. Highly recommend him to assist you while the purchase More
by ml
Employees Worked With
Other Employees :
Mike Mangrum, Steven Feingold, George Muriuki, James Harrison, Sonia Wahome, Ryan Ackerman
May 22, 2021
The dealership is fine, but that is not why I bought the car here. I bought it here because of the sales person, Paul Scannell. had previously bought a new car from him. and he was extremely helpful, infor car here. I bought it here because of the sales person, Paul Scannell. had previously bought a new car from him. and he was extremely helpful, informative, always available and truly cared about finding me the best match for me. He is highly experienced, knows his products, and can easily explain pros and cons of various options. I think the proof of how much I value his help is the fact that I came from Cape Cod to Westborough to buy this car, when I had multiple choices to go much closer to my home. More
by Ron’s X3 review
Employees Worked With
May 21, 2021
Heather was very helpful with what repairs needed to be done on car. She was very knowledgeable and explained my options. She found the best deals for me. She kept me informed during my visit. Dealership w done on car. She was very knowledgeable and explained my options. She found the best deals for me. She kept me informed during my visit. Dealership was very clean! More
by Lizziecab
Employees Worked With
Heather at the service desk
