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Herb Chambers Ford of Westborough
Westborough, MA
999 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 999 reviews
June 09, 2021
On 5/24/2021, I Went for my 2015 Ford Edge factory recall which was done. I was told that it needed a new battery and they can get me one for $85, and was given jump start. Since then nothing happend. recall which was done. I was told that it needed a new battery and they can get me one for $85, and was given jump start. Since then nothing happend. Took the Edge to other place and was told the battery is good. They did same last year for my 2013 Focus, took it Franklin Ford and was told the service was not needed. This is like “pennies and Dimes store”. I just went there because it’s closer to my house. Wondering if they ever done recall service to my Edge More
by jays400
Employees Worked With
Other Employees :
Wendy Lizotte, Taylor Donabedian
June 08, 2021
I was looking for a specific car and found it at this dealership. They were very accommodating and made the entire process smooth and transparent. I appreciated the no-pressure way they walked me throu dealership. They were very accommodating and made the entire process smooth and transparent. I appreciated the no-pressure way they walked me through the various options for add-ons and warranties. They listened to me and wanted to meet my goals. More
by Manpre
June 08, 2021
Great service! Quick, professional, she explained Great service! Quick, professional, she explained everything to me, asked me if I had any questions and best of all they washed and vacuumed my car Great service! Quick, professional, she explained everything to me, asked me if I had any questions and best of all they washed and vacuumed my car! Highly recommend! More
by Kmick1265
Employees Worked With
Heather
June 04, 2021
This was a regular oil changr, tire rotation/checkup combined with a safety recall (brake lines). Was able to find a time fitting my crazy schedule. All work met my expectations and service advisor Kiia combined with a safety recall (brake lines). Was able to find a time fitting my crazy schedule. All work met my expectations and service advisor Kiiara explained all details and kept me informed. More
by thompsonbill99
Employees Worked With
Kiiara Nichols
June 03, 2021
Heather was great.....she followed up on my car when it wasnt ready when first planned. She called me back with multiple updates. She was awesome....well done! wasnt ready when first planned. She called me back with multiple updates. She was awesome....well done! More
by Dpolombo
Employees Worked With
Heather in service
June 03, 2021
Had our 2012 F150 serviced with the Works on 3 Jun 2021, exceptional staff, great customer care, will return for the next scheduled servicing on our Ford. exceptional staff, great customer care, will return for the next scheduled servicing on our Ford. More
by Vqgray
Employees Worked With
June 01, 2021
Great service david Chapin took the time to explain everything he always had everything ready when I got there I would definitely recommend them to my friends everything he always had everything ready when I got there I would definitely recommend them to my friends More
by Bakeman45
Employees Worked With
David chapin
June 01, 2021
Kiiara was great today!!! She handled all of my service needs, was very courteous and professional. I get all my service done at Herb Chambers Ford in Westborough, and will keep coming back!!! needs, was very courteous and professional. I get all my service done at Herb Chambers Ford in Westborough, and will keep coming back!!! More
by JPaine87
May 30, 2021
I am a young kid that’s 19 years old, I walked in with a terrible welcoming, and looks as I don’t belong. I understand lots of people go in and try to buy things for more than they can afford so it’s diffic terrible welcoming, and looks as I don’t belong. I understand lots of people go in and try to buy things for more than they can afford so it’s difficult to read initially. But as a salesperson your goal is to welcome everyone, “don’t judge a book by its cover” and continue it as you would with anyone else. I had already been talking to an associate and explained online I was looking to trade my truck in and wanted an appraisal, to put toward a new truck. I had told her I was looking at lariats and as a result was looked at with questioning, and disgusted face, then told “you know those are $65,000”. This was the second strike and began my aggravation seeing she based what I can afford without knowing me or what I make. I was then asking what I would get for my vehicle and was told I’d have to make an order to get my vehicle appraised (which I know is very false). At this point she reached her last chance and I walked out and gave her a little lesson on not to assume anything based on age or how someone is dressed and she lost a serious customer. Overall, I’d never go back to this Ford ever again except when I get my new truck to walk in look at her and point and the $70,000 truck she missed on selling. More
by Rws
Employees Worked With
May 29, 2021
This was my first experience with the service department (my previous dealership is no longer servicing Lincoln’s). I was thrilled with the staff, and the fact that there is a shuttle available. (my previous dealership is no longer servicing Lincoln’s). I was thrilled with the staff, and the fact that there is a shuttle available. More
by susan320
Employees Worked With
Heather Emond
