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Herb Chambers Ford of Westborough

Westborough, MA

4.8
963 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 963 reviews

February 13, 2023

Thank you for the service! I was really pleased with the fast service. Thank you! More

by Hkraus80
Recommend Dealer
Yes
Employees Worked With
Luke
Feb 14, 2023 -

Herb Chambers Ford of Westborough responded

You are so welcome! We appreciate you coming to us for your car's service needs and look forward to seeing you back in the future! Thank you! - Herb Chambers Ford of Westborough

February 04, 2023

Clean warm friendly professional, workers seem happy to work, courtesy driver very considerate cautious driver More

by Farrelc70
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke. Service Dep’t
Feb 07, 2023 -

Herb Chambers Ford of Westborough responded

We're so happy that our team has earned your five-star rating and appreciate you leaving us this great review! We look forward to seeing you again at Herb Chambers Ford of Westborough! Thank you!

January 25, 2023

My car went in for a couple recalls. I interacted only with Luke, seated at the front desk of the service department. Luke is fantastic. He greeted me warmly and kept me updated while be More

by mcraig328
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 26, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for the kind words and five-star rating for Luke and our team! It means so much to hear that we've lived up to our high expectations and hope to see you back for your next routine appointment! Take care! - Herb Chambers Ford of Westborough

January 23, 2023

Very clean. Salesman really knowledgeable and friendly. All questions answered. Not really much more to say. More

by patbo317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mendes
Jan 24, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! We appreciate the positive feedback and hope you'll be visiting us again in the future! - The Herb Chambers Ford of Westborough Team

January 18, 2023

I dropped my car off due to a recall. They quickly fixed it. The service staff were great. More

by Barbara
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your vehicle, Barbara! Please don't hesitate to reach out if we can be of service again in the future!

December 30, 2022

Awesome dealership I’ve bought all my cars thru Herbs Chambers excellent service and Anthony was great !! More

by Bev leverone
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Herb Chambers Ford of Westborough responded

Thanks for your continued support, Bev! Anthony & the team look forward to seeing you again next time here at Herb Chambers Ford of Westborough!

December 30, 2022

The best thing Herb Chambers has ever done is hire Matthew Mendes, he is simply a dream to work with. Thank you Herb Chambers Ford of West borough and thank you Matthew!!! More

by David Harackiewicz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mendes
Jan 03, 2023 -

Herb Chambers Ford of Westborough responded

We're happy you had a great experience here, David! Matthew appreciates the rave review and looks forward to assisting you again in the future! Thank you! - Herb Chambers Ford of Westborough

December 30, 2022

I called yesterday to see if they could change my oil today an they said they could More

by Truck
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Anthony- service
Jan 03, 2023 -

Herb Chambers Ford of Westborough responded

Hi, We're glad we could help you make your oil change appointment on short notice! Thank you for being a Herb Chambers Ford of Westborough customer!

December 29, 2022

Dealing with call center stinks. Prefer to make appointments directly with service techs. I feel I was overcharged a lot for what I was done More

by Lskala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for providing us with this feedback. We're sorry to hear that your visit with us was less than positive. Please feel free to reach out to us as we would love to hear more about your experience. Miguel Silva - General Manager - msilva@herbchambers.com

Dec 30, 2022 -

Lskala responded

I was told cost of diagnostic would be $179.00. I was charged close to $300.00. No new parts were needed or used. Also there was no breakdown of cost on the bill.👎👎

December 27, 2022

The service was quick and efficient. They were through in waking me through what was fixed, and I was advised about service I might need at my next visit. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 29, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your review! We look forward to seeing you next time at Herb Chambers Ford of Westborough!

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