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Herb Chambers Ford of Westborough
Westborough, MA
1,014 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
April 11, 2008
Paul Scannell was a salesperson at another Ford dealership. When that dealership closed, we had a choice of conducting business at a Ford dealership in our town (about 2 miles from our home), or to dealership. When that dealership closed, we had a choice of conducting business at a Ford dealership in our town (about 2 miles from our home), or to "follow" Paul to Herb Chambers in Westborough (about 45 miles away). Because Paul has always provided excellent service and a fair deal, we decided to try the Herb Chambers dealership. The service from this dealer is outstanding - both from a sales perspectice (Paul Scannell) and service. We have purchased or leased at least 6 different vehicles from Paul. We see no reason to change - we are completely satidfied and would highly recommend this dealersip. More
by barbaraligon
Employees Worked With
Paul Scannell
May 06, 2007
HAd brake work done, just pads. One moth later the LF caliper froze. I told them what was wrong. Charged $90 for diagnosis of caliper frozen. $800+ to repair and one week later the brake fluid is all ove caliper froze. I told them what was wrong. Charged $90 for diagnosis of caliper frozen. $800+ to repair and one week later the brake fluid is all over my driveway. I'm waiting for tthe dealer to check. Two yrs ago had play in steering 3 trips before they fixed it. They replaced front steering before they realized it was a gear box. Luckily it was under warranty. Believed me only after insisting that service mgr drove it with me. More
by donsla
Employees Worked With
frank
September 01, 2006
I never enjoy buying a new car, the whole experience is nerve wracking, however I was treated very professionally by both mike and adam, mike kept in touch with me throughout the financial process and adam nerve wracking, however I was treated very professionally by both mike and adam, mike kept in touch with me throughout the financial process and adam was very informative - both went out of the way to provide excellent service . I would have no problems returning to this dealer More
by weelbe
Employees Worked With
adam dufresne and mike widlake
September 24, 2004
I went in to Herb Chambers Ford in Westboro to buy an Explorer using the x-plan. They tried to sell me a demo under the x-plan (which is not allowed by Ford), then tried to tell me the documentation fee Explorer using the x-plan. They tried to sell me a demo under the x-plan (which is not allowed by Ford), then tried to tell me the documentation fee was a state fee and couldn't be waived. (when using the x-plan ford does not allow dealers to charge a documantaion fee) and they locked the keys to my trade in in the car, basically keeping me at the dealership for 3 hours. I called my wife to get the second key, once she got there, they wouldn't let her see me. She walked in the office where I was with finance guy, gave me the key, we told them to forget the whole deal and walked out and as we drove off, the sales manager was basically chasing me down to try to get me to stay. HC Ford of Westboro is a bunch of liars and I would never reccommend them to anyone More
by aubuts
