Herb Chambers Ford of Westborough

I recently brought my Toyota Corolla to this dealership for a timing belt change. I was greeted by a dapper-looking gentleman by the name of Jeff Krasner. I told him my service needs and asked him to check for a timing belt change. I was greeted by a dapper-looking gentleman by the name of Jeff Krasner. I told him my service needs and asked him to check over the vehicle for anything else I may need. I received a call not long after stating that since my car has a timing chain, I did not need to replace it. Great news! Jeff recommended I have a basic service done- which I did. I am pleased with the service I received and the price was reasonable. I really felt that my car was in good hands. I didn't have to wait around when I picked up my car- like I've had to at other service establishments. And I was treated kindly, as though my patronage was really appreciated. I will definitely use Herb Chambers again and recommend it to anyone needing service. Thank you More

The service was exceptional. All issues were taken care of in a very timely manner, with great follow up on Jeff's part. Every problem that my car had was explained to me in detail and repaired without del of in a very timely manner, with great follow up on Jeff's part. Every problem that my car had was explained to me in detail and repaired without delay. My car is running great! I will be sure to visit again should I need service on my car. Thanks! More

I recently had my Edge serviced by this dealership. From the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving by a gentleman wearing a service uniform for no reason. Upon entering the building a nice young salesman held the door open for me then asked me if I need assistance, then directed me to service. I was greeted yet again by a young lady by the name of Carrie. At first when I began talking to her I assumed her to be a receptionist or something. I wasn't being rude, but I was thinking why is SHE asking me all these questions about my car. Shouldn't I be speaking to a man???? Then I realized SHE was the service adviser, and SHE knew all about my car. Overall my experience at the dealership from start to finish was excellent, but not only that Carrie made my trip worth wild. She makes you feel relaxed and at ease when being at a car dealership is the last place you want to be. She explained the entire process and I knew up front what was going to take place with my vehicle. When the problem couldn't be fixed that day, she was upfront with me and honest. I will continue doing business with this dealership as long as I can. She truely brings a new feel to a "mans" department. More

Paul Ziffer was very friendly and took the time to answer any questions I had. I knew he was busy but he never made me feel like I was a bother to him. He was very understanding and has a lot of patience w any questions I had. I knew he was busy but he never made me feel like I was a bother to him. He was very understanding and has a lot of patience with all of my questions. Would definetley go back in a few years to purchase a new car for my daughter! More

Went to Herb Chambers Ford after a bad experience at another dealership. We were greeted by Bill Treannie,expecting the usual sales tatics. We could not have asked for a better salesman after looking at another dealership. We were greeted by Bill Treannie,expecting the usual sales tatics. We could not have asked for a better salesman after looking at a few vehicles we found our baby a 2010 fusion.The sales manger Mike helped us get a great price and the deal was done.The finance department was fast and very imformative. All went perfect great job to all.thanks once again we will send our freinds and family to your dealership brett and emily cooke More

HERB CHAMBERS USED MINI...On 8/21/2009, Joan & Wally Rubin. We drove out to Herb Chambers in Westboro and met Anthony Carlino and there sitting infront of your elegant Infiniti dealership was an awesome Rubin. We drove out to Herb Chambers in Westboro and met Anthony Carlino and there sitting infront of your elegant Infiniti dealership was an awesome yellow mini. Anthony explained to us that it was a used mini He answered all our questions carefully and honestly and gave us the insight we needed to purchase the mini. We've dealt with many car dealers over the years but none could compare with Anthony. It was so refreshing to work with such an outstanding professional person. Anthony works hard with his clients and we trust him, and I'm sure many others are aware of it. Above all he has a wonderful sense of humor. Joan and Wally Rubin More

After visiting a few other dealerships in the area, we shopped at Herb Chambers Ford in Westborough. Our salesperson, George Asare made us feel very welcome and comfortable throughout the entire process. shopped at Herb Chambers Ford in Westborough. Our salesperson, George Asare made us feel very welcome and comfortable throughout the entire process. And to top it all off, he gave us an incredible price on our new Ford Edge. He even called us several days after we got the car to make sure everything was fine. I highly recomend Herb Chambers Ford of Westborough and George Asare! More

What a rip off! They tried to hold onto the new car for two weeks after taking the title on the old car and then wanted more money to release the new car! We are planning to take legal action against thi two weeks after taking the title on the old car and then wanted more money to release the new car! We are planning to take legal action against this dealership. DO NOT let them rip you off like they are trying to do to us! This dealership should be boycotted and closed. More

Purchased my Explorere through HC Ford and that was a very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was typically left unhappy. Cost is high (to say the least) and they act as if you are getting a great deal. Huh!?!? I've had work done that was unsatisfactory and left me needing to have my vehicle seen again for the same problems. I use a local mechanic for service and he has been great so I stick with him. Shouldn't have to go back multiple times for the same things (especially a dealer). Buying is one thing, service is another at HC Ford. More

I have a 2008 Honda Civic. I always went to Bernardi before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't driv before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't drive as much so I didn't bring my car earlier. This time I decided to go to Herb Chambers in Westborough since I found a printable coupon online. When I went to Chambers, I was told that I didn't need to change my oil. I mentioned to the man that my car service was actually due over 2 months prior, why not change the oil? I was told that the new Honda has a computer reminder and it doesn't go by the mileage/date anymore. This was the first time I learned that I didn't need to spend money unnecessarily. While by now, Bernardi had called me twice to remind me to change the oil. Sure, that made me feel so special being reminded to take care of my car but if I don't have to spend my money for something unnecessary if I don't have to. I was so impressed with the Chambers because they were so honest. I have never gone to any car dealer/service that turn me down from getting money out of me. Who would? Business is business, it's all about money. But Chambers surely has honest workers. - I don't remember the name of the employees there but he is an African man, the other one is a Caucasian man who was on the desk. They both were very friendly. - The people at the Bernardi Honda too were so friendly but the only thing that discouraging me to bring my car there because there was a mechanic who gave me a free car wash but begged for my phone number. He didn't want to close my car door until I gave my phone number. Eventually I gave out my phone number so he let me go. He did call me once but I never returned.(I didn't want to give wrong number because I thought I was going to return for service). I was friendly to him because he took care of my car but I wasn't interested in dating the man. Professionalism is important. If not, you lose a customer(s). With the Herb Chambers, for every service you can free car wash and the guy won't ask for your phone number to get to know you only because he washes your car. Thanks Herb Chambers, I will go back to your shop again from now on for every single thing that my car need. More