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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,091 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,091 reviews

October 05, 2025

I have a consistently great experience with the service department. I can’t recommend enough to anyone looking for reliable work on their Ford vehicle. More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Herb Chambers Ford of Westborough responded

Leo, thank you for your feedback and recommendation! We're honored to receive your support and look forward to your next visit with us here at Herb Chambers Ford of Westborough!

September 29, 2025

The only positive interactions I’ve had were with Luke, who treated me with respect and professionalism, and with the bald manager in the glass office (unfortunately I don’t know his name), who also knew h More

by Vasaliquor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul Scannell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lehner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Malloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renel Plymouth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Herb Chambers Ford of Westborough responded

Thank you for acknowledging Luke's service. We're deeply concerned about your recent interaction with Anthony and take such feedback seriously. It's important to us that all customers feel respected and valued. I'd appreciate the opportunity to discuss this further with you. Please feel free to reach out to me at your convenience. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

September 29, 2025

Just bought my third Explorer from Ford of Westborough. Never thought buying a car would be so painless until I started coming here. Great experience. Highly recommend! More

by MELODY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Herb Chambers Ford of Westborough responded

Melody, we are truly grateful for your continued business! Thank you for choosing Herb Chambers Ford of Westborough and for sharing your feedback. We hope you and your new Ford Explorer have many happy miles together!

September 28, 2025

Always had excellent service and very happy with results. The tech they sent to my home (Camaron) was polite, on time and was professional and is an asset to your company. More

by fitzgeraldmichael1452
Workmanship
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Herb Chambers Ford of Westborough responded

We are thrilled to hear Camaron provided such excellent service at Herb Chambers Ford of Westborough. Thank you for your kind words and support! Safe travels!

September 28, 2025

I buy or lease all of my cars from Herb Chambers. They are easy to deal with and offer fair pricing. They came out to the house for a software upgrade to the vehicle at no cost. It was very convenien More

by Jim L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Herb Chambers Ford of Westborough responded

Jim, thank you for sharing your feedback about our service team! It's wonderful to hear that you continue to choose Herb Chambers Ford of Westborough for your leasing and buying needs. We look forward to helping you again in the future!

September 25, 2025

Fred and Matt Parzych were incredible to work with . They made the process as simple and straight forward as possible . They were very efficient and on top of all details and ensured I had the best expe More

by Jamachado44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Parzych
Sep 25, 2025 -

Herb Chambers Ford of Westborough responded

It's wonderful to hear that Fred and Matt made your experience so smooth and enjoyable! Thank you for choosing Herb Chambers Ford of Westborough and for sharing your positive experience. We look forward to helping you with all your future vehicle purchases! Safe travels!

September 23, 2025

Brandon was great - empathic customer service. Great attitude and extremely helpful. This was my first time coming to Chambers Ford and it was a really positive experience. More

by ksonnett
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 24, 2025 -

Herb Chambers Ford of Westborough responded

We're glad Brandon provided such helpful service! Thank you for choosing Herb Chambers Ford of Westborough. We look forward to your next visit!

September 22, 2025

Easy to work with and had a great experience with Luke as my salesman. Highly recommend this dealership. More

by oliviamontejunas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Herb Chambers Ford of Westborough responded

Thank you for recommending Luke and the team at Herb Chambers Ford of Westborough, Olivia! We are grateful for your support and we hope to see you again soon!

September 12, 2025

Brandon was very professional. He explained the process and asked if Herb Chambers could complete the recall. The entire process was 1 1/2 hours. He even cashed me out. More

by martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 12, 2025 -

Herb Chambers Ford of Westborough responded

Martin, thank you for choosing Herb Chambers Ford of Westborough and sharing your experience working with Brandon! We appreciate your business and feedback. See you next time!

September 12, 2025

Brandon was amazing. He was very professional, He also helped me put the soft top windows back on my Bronco. More

by animanolakos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Herb Chambers Ford of Westborough responded

We’re happy to hear Brandon provided such a helpful experience! Thank you for choosing Herb Chambers Ford of Westborough and for sharing your feedback. See you next time!

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