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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
863 Reviews

863 Reviews of Herb Chambers Ford of Braintree - Service Center

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July 28, 2017

Oil Change Scheduled appointment on line - two weeks out for an oil change. As always, Andy Andrews in the Service Department was friendly and helpful. Thank y More

by Patricia Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Patricia, for sharing your feedback! We're delighted to hear that you had such an enjoyable experience working with Andy. Thanks again, we appreciate your business! Best, Scott Lewis, General Manager

July 28, 2017

20000 mile service car went right in, i was on my way in a little more than an hour. I had several questions and daniel abate answered all of them clearly. he applied so More

by emailhater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 30, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! I will be sure to let Dan know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next visit! Best, Scott Lewis, General Manager

July 28, 2017

Replaced rear windshield wiper arm Techs took car at the time scheduled and had the installation fixed within 1 hour. I thought the labor charge was high for just changing a wiper arm. More

by David V. Ferracane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Christ
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, David, for taking the time to recognize Karl. I will look into this to see what the time spent on the job was, we always want to make sure that our customers know exactly what they're paying for. Transparency is important. Best, Scott Lewis, General Manager

July 28, 2017

Great service I had to het some warranty work done and the place was packed last Saturday. The people worked hard to fix my issue and get me out in a timely manner. More

by Matthew1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much, Matthew! We value your business and hope to see you again soon! Best, Scott Lewis, General Manager

July 27, 2017

Fast service and quality work! I have always been taking care of when I need to be serviced. They are very good at at what they do. I always leave knowing things were done right 👍 More

by moonman69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 27, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to post such great comments about your experience with Daniel. We value your business and appreciate you taking the time to let us know about your experience with our team. Sincerely, Scott Lewis, General Manager

July 27, 2017

Andy is Awesome The person that serviced my vehicle, Andy, is awesome. If it wasn't for him, i would not bring both of my cars to this dealership. More

by souinno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Andy. Until we have the opportunity to work with you again, take care! Best, Scott Lewis, General Manager

March 24, 2017

Great Customer and Car Service Dan is always helpful, professional, honest and friendly.He is very patient and listens to my concerns and questions and explains everything for me. I More

by LG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Mar 27, 2017 -

Herb Chambers Ford of Braintree responded

I appreciate you taking the time to share your experience with Dan. A 5-Star experience is what we aim for each and every time and Dan is truly a testament to that. I'll be sure to pass on your kind words. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

October 07, 2015

The works Service Daniel Abate professionally schedules The Works for our Ford Escape and arranges courtesy van and has the vehicle ready on time with appropriate paper More

by Danofsales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian the Technician,, Louis Oliveira, Daniel Abate
Oct 08, 2015 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience with our crew. We strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Lewis, General Manager

June 15, 2015

great parts knowledge Dan has been great finding hard to find parts, even if I come in without a part number. He has been very helpful whenever I need any ford parts More

by TheDonBos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Andrews
Jun 15, 2015 -

Herb Chambers Ford of Braintree responded

Thank you! We value our guests' feedback and I know the team will appreciate your encouraging words. On behalf of our entire team here in Braintree, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Scott Lewis, General Manager

April 22, 2015

freindly and patience he was quite understanding and very patient with me and especially with my father took the time to go over all the information with us a very good ex More

by jaydim25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Florin Burghiu
Apr 22, 2015 -

Herb Chambers Ford of Braintree responded

Thank you for posting such an awesome positive review! A terrific guest experience is what we aim for each and every time and Florin is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Scott Lewis, General Manager

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