Herb Chambers Ford of Braintree - Service Center

First Oil Change for 2017 Ford Escape I made an appointment over the phone the day before. When I drove in, Matthew took my car right away. The work was done quickly and efficiently. Ea I made an appointment over the phone the day before. When I drove in, Matthew took my car right away. The work was done quickly and efficiently. Easy in, easy out--and it was FREE !!! More

Exceptional service people Nice when service people remember your name. They always keep me updated on service requirements I'm not aware of which makes me feel confident I'm dr Nice when service people remember your name. They always keep me updated on service requirements I'm not aware of which makes me feel confident I'm driving a safe truck. When I needed tires they reviewed what other tire dealers were offering and matched the price which saved me time in making another service stop. More

From start to finish all people make it friendly visit. Dan was very knowledgeable in all areas from paperwork, computer info to technical work. Helped me with my understanding of Sync. Great personality Dan was very knowledgeable in all areas from paperwork, computer info to technical work. Helped me with my understanding of Sync. Great personality and made me feel "right at home"! More

Awesome as always The customer service is superb. Dan A is fantastic. My vehicle was taken in on time and we were in and out in 45 minutes. My kids loved the ice cream. The customer service is superb. Dan A is fantastic. My vehicle was taken in on time and we were in and out in 45 minutes. My kids loved the ice cream. More

Great,but waited longer than expected. I have purchased two vehicles here in the past 15 years. They have always treated me great. Service is dependable. Ford mechanics know my truck. I have purchased two vehicles here in the past 15 years. They have always treated me great. Service is dependable. Ford mechanics know my truck. More

Excellent Service department goes above & beyond to provide excellent customer service. Quick competent sensitive to people's workday time. Keeps you updated Service department goes above & beyond to provide excellent customer service. Quick competent sensitive to people's workday time. Keeps you updated on service progress and estimated time of completion More

Good service writet Service is always important to me and my family.We always know we will get kind attentive and dedicated service from the service writers at Braintree Service is always important to me and my family.We always know we will get kind attentive and dedicated service from the service writers at Braintree ford .Thank you for a job well done again. More

The Works The service department is professional and truthful. It is well organized, clean and efficient. Matt and Dan are always very helpful and fair. The onl The service department is professional and truthful. It is well organized, clean and efficient. Matt and Dan are always very helpful and fair. The only suggestion I have is to offer an onsite express detail service such as a exterior wash, interior vacuum and window cleaning. More

Easy state inspection and tune up. Everything went smoothly. I came in, talked to the service desk, gave them my keys, sat down in the lounge and waited while the inspection took place Everything went smoothly. I came in, talked to the service desk, gave them my keys, sat down in the lounge and waited while the inspection took place. The people were friendly, the service was quick, and I was done in no time at all it seemed. More

front end noise when turning wheel. Have always dealt with CSR Dan Abate who heard the noise when moving vehicle after check in. Dan thought the noise was either a Tie Rod or electronic Have always dealt with CSR Dan Abate who heard the noise when moving vehicle after check in. Dan thought the noise was either a Tie Rod or electronic steering issue. Ended up being a tie rod issue that was promptly repaired during a busy week in serrvice department that was jammed many other with emergency repairs. Dan is a talented professional who is personable and knowledgeable with my Explorer issues. More