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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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August 02, 2017

Always Exceptional Time and time again, without faulter my experiences at Herb Chamber Braintree are more than exceptional. From the greeting, short waiting time, to e More

by MyFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian at hte truck service shop!, Andy Andrews
Aug 02, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your 5-Star recommendation! On behalf of Andy, Brian, and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 02, 2017

Recalls Everyone was very friendly & helpful. overall I had a good experience ! This was my first visit at herb chambers, and I would definitely return! I wo More

by Asra317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
July 31, 2017

They take care of any issue I have The Sales Manager took care of all issues with my car. All were covered under warranty. They update you every day on the repair status. More

by 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Manager Matt
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. Best, Scott Lewis, General Manager

July 31, 2017

Terrific Service! Dan Abate is my service manager. He is truly extraordinary. He is helpful, knowledgable, and always available to service my Escape or answer any que More

by phainer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much! I'm so pleased to learn that your service visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Scott Lewis, General Manager

July 30, 2017

Excellent service 3 cars serviced always great to work with the team. Dan Abate is always very helpful and easy to work with. I like the reminder emails letting us kn More

by Teamtaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Many thanks for this terrific feedback! I'm delighted to learn that you have enjoyed working with Dan and our service crew. Please don't hesitate to reach out if we can assist you in the future. Best, Scott Lewis, General Manager

July 28, 2017

Replaced rear windshield wiper arm Techs took car at the time scheduled and had the installation fixed within 1 hour. I thought the labor charge was high for just changing a wiper arm. More

by David V. Ferracane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Christ
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, David, for taking the time to recognize Karl. I will look into this to see what the time spent on the job was, we always want to make sure that our customers know exactly what they're paying for. Transparency is important. Best, Scott Lewis, General Manager

July 28, 2017

Scheduled apt , staff was prepared although it took 2 weeks to get an appointment on line. I did like the prior "no appointment " policy and wish it would revert t More

by Mary1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us, Mary. I will discuss your thoughts with our service team, we're always open to making things better for our guests. Please let us know if there is anything we can assist you with in the future. Best, Scott Lewis, General Manager

July 28, 2017

Your service is second to none I know them they know me by name they are very nolegable the work is complete answer all my questions never make me feel inadequate. More

by Robert Mackay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the five-star review, Robert! We're so happy to hear that Matthew and our service department were able to assist you. Thank you for your business and we look forward to assisting you again in the future! Best, Scott Lewis, General Manager

July 28, 2017

Oil Change Scheduled appointment on line - two weeks out for an oil change. As always, Andy Andrews in the Service Department was friendly and helpful. Thank y More

by Patricia Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Patricia, for sharing your feedback! We're delighted to hear that you had such an enjoyable experience working with Andy. Thanks again, we appreciate your business! Best, Scott Lewis, General Manager

July 28, 2017

20000 mile service car went right in, i was on my way in a little more than an hour. I had several questions and daniel abate answered all of them clearly. he applied so More

by emailhater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 30, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! I will be sure to let Dan know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next visit! Best, Scott Lewis, General Manager

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