Herb Chambers Ford of Braintree - Service Center

The Works The service department is professional and truthful. It is well organized, clean and efficient. Matt and Dan are always very helpful and fair. The onl The service department is professional and truthful. It is well organized, clean and efficient. Matt and Dan are always very helpful and fair. The only suggestion I have is to offer an onsite express detail service such as a exterior wash, interior vacuum and window cleaning. More

Easy state inspection and tune up. Everything went smoothly. I came in, talked to the service desk, gave them my keys, sat down in the lounge and waited while the inspection took place Everything went smoothly. I came in, talked to the service desk, gave them my keys, sat down in the lounge and waited while the inspection took place. The people were friendly, the service was quick, and I was done in no time at all it seemed. More

front end noise when turning wheel. Have always dealt with CSR Dan Abate who heard the noise when moving vehicle after check in. Dan thought the noise was either a Tie Rod or electronic Have always dealt with CSR Dan Abate who heard the noise when moving vehicle after check in. Dan thought the noise was either a Tie Rod or electronic steering issue. Ended up being a tie rod issue that was promptly repaired during a busy week in serrvice department that was jammed many other with emergency repairs. Dan is a talented professional who is personable and knowledgeable with my Explorer issues. More

Oil chabge I can't enough about the service department they are awesome. My car is 6 years old and I still bring it to them. Iii I can't enough about the service department they are awesome. My car is 6 years old and I still bring it to them. Iii More

Windsheild washer pump Sometimes I think my car is a lemon. I just had to have the washer pump replaced for the second time in less than a year. But I do know it's no one th Sometimes I think my car is a lemon. I just had to have the washer pump replaced for the second time in less than a year. But I do know it's no one there's fault and when I do get frustrated with it at times Daniel Abate is just the best guy to get you through it. Not only is he a good listener, he has the patience of a saint! Thank you Daniel for always being so helpful. P.S. I did not by this car from Herb Chambers More

In for an Oil change. But was shown a slice in the tire and the screeching brakes needed to be turned. Service personnel were polite and very helpful. will be back But was shown a slice in the tire and the screeching brakes needed to be turned. Service personnel were polite and very helpful. will be back More

All questions and concerns answered Vehicle Service Department: In general, please eliminate the need to make an appointment from Monday thru Friday! Go back to first come, first served! Vehicle Service Department: In general, please eliminate the need to make an appointment from Monday thru Friday! Go back to first come, first served! If the service department is extremely busy during the week then hire more mechanics please! More

Speaking brakes They found it only needed grease on the brake pins and bleed the brakes. Nice and quite. They also did the works and check the vehicle for anything t They found it only needed grease on the brake pins and bleed the brakes. Nice and quite. They also did the works and check the vehicle for anything that needed service, everything else is ok. More

My family was thought about Even with the service dpt busy the service writer ( Andy Andrews) had me come in the same day I called ,because there were questions on the safety of Even with the service dpt busy the service writer ( Andy Andrews) had me come in the same day I called ,because there were questions on the safety of my vehicle . It ended up being a super fast fix but the safety of my family was the first thing on the service writer's mind . Exact reasons like this are why I come back ! More

The "Works" plus Flush & Fill Cooling System I arrived @ 11:30 for "Works" oil change. At a certain point I was told that I really needed a Flush/Fill of the cooling system. My car is 8 1/2 yea I arrived @ 11:30 for "Works" oil change. At a certain point I was told that I really needed a Flush/Fill of the cooling system. My car is 8 1/2 years old with only 46,800 miles.....so I want to keep it going for at least 2-3 more years. I said yes. The service representative (Dan Abate) told me it would be probably another 45 minutes or more. Well......maybe he picked up on the fact that I was not feeling very well.....but all I can say is that I was back on the road WITHIN 45 minutes! Herb Chambers service is great......and I look forward to continuing the relationship when I buy my new Focus in another couple of years! More