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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
863 Reviews
Call Service Center (781) 848-1350

863 Reviews of Herb Chambers Ford of Braintree - Service Center

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November 30, 2024

The GM and manager of service here are complete liars and unreasonable. Never trust anything they say. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin
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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 28, 2024

This dealership did not give me any written information on what I needed them to check. They gave me no information on my transmission. Rather be interested in upselling. More

by Muzio51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Dec 02, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing this feedback. I'm disappointed to hear about the lack of communication regarding your transmission and will make sure this situation gets looked into with our team. Please contact me directly if I can be of further assistance in resolving these concerns. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

November 28, 2024

Jack Nguyen the service advisor is excellent. Always frank and courteous. Vehicle is serviced on time. More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Herb Chambers Ford of Braintree responded

Harry, we're delighted to hear that Jack provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for sharing your positive experience!

November 21, 2024

I was in and out within an hour. This was done without an appointment. I had “The Works” done (oil change, rotate tires, fill fluids) Car was returned clean. Great experience. More

by Stives250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear about your efficient and satisfying experience at Herb Chambers Ford of Braintree! It's great that our team could accommodate you without an appointment and provide such thorough service. Thank you for choosing us, and we look forward to serving you again!

November 21, 2024

I brought a vehicle in for a state inspection sticker, was greeted by friendly staff, and was on my way in less than 20 minutes. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that your state inspection at Herb Chambers Ford of Braintree was quick and pleasant! Our team always aims for efficient service, and we appreciate you sharing this experience. Safe travels!

November 21, 2024

Very satisfied with the service, took care of me right away. They were very on time More

by aalicea53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers Ford of Braintree

November 20, 2024

Service Advisor, Derek Ventre, was excellent. Met all my needs. I depend on knowledgeable service advisors and Derek is in that category. More

by Jkwadland
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre
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Nov 21, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for recognizing Derek's excellent service at Herb Chambers Ford of Braintree! We're glad to hear he met all your needs and provided the knowledgeable assistance you depend on. We appreciate your feedback!

November 17, 2024

Service was professional, efficient, and they kept me updated throughout the process. Jake and Cindy are great! More

by mapp1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Humberd, Drew Bailey, Paul Martin
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Nov 19, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Jake and Cindy provided you with professional and efficient service at Herb Chambers Ford of Braintree. Keeping our customers informed is a top priority, so we're glad it made your experience positive!

November 15, 2024

Service was very professional My service advisor looked into all concerns and was very accurate about the time This was my first service so it was significant More

by SpeeVulcan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Herb Chambers Ford of Braintree responded

Hi SpeeVulcan, we're delighted to hear that your first service experience at Herb Chambers Ford of Braintree was a positive one! We look forward to serving you again! Have a great ride!

November 13, 2024

Cindy was very good service was done in a timely manner had oil change and sticker More

by Ajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Nov 13, 2024 -

Herb Chambers Ford of Braintree responded

Hi Ajm! Thank you for sharing your experience! We're delighted to hear that Cindy provided excellent service and that your oil change and sticker renewal were handled promptly. We appreciate your feedback and look forward to serving you again soon at Herb Chambers Ford of Braintree!

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