Herb Chambers Ford of Braintree - Service Center

Service visit My wait time was minimal and service was outstanding.. Key to good service is communication and that is exactly what I received from my service advis My wait time was minimal and service was outstanding.. Key to good service is communication and that is exactly what I received from my service adviser Robert Andrews.. Thanks much. . More

Wonderful The service was wonderful and the gentlemen who drove me to and from the Plaza where awesome!!! They are just a nice bunch of people The service was wonderful and the gentlemen who drove me to and from the Plaza where awesome!!! They are just a nice bunch of people More

update from customer service re vehicle status Dan Abate is my go to customer service rep. He is knowledgeable, polite, and pleasant to deal with. Dan Abate is the CSR that I Dan Abate is my go to customer service rep. He is knowledgeable, polite, and pleasant to deal with. Dan Abate is the CSR that I deal with. He keeps me posted on progress of the repair and advises re other maintainence that should be completed at the same time. I appreciate his suggestions and have full faith in his opinion based on a techs evaiation of the vehicle. He is a credit to the customer service department. More

repairs and recall I dropped my vehicle off the day before and my vehicle repairs and a manufacturer recall, that I was not aware of, were completed the following day, a I dropped my vehicle off the day before and my vehicle repairs and a manufacturer recall, that I was not aware of, were completed the following day, as agreed. More

Service Experience The service experience was very professional and efficient. All parties that were interacted with were friendly and pleasant. The service was performe The service experience was very professional and efficient. All parties that were interacted with were friendly and pleasant. The service was performed in a timely manner and a review of estimated costs was conducted before the work was started. More

Great personal attention The service crew at Herb Chambers is a pleasure to work with. First up is Andy Andrews. His pleasant demeanor, professionalism, and experience go mi The service crew at Herb Chambers is a pleasure to work with. First up is Andy Andrews. His pleasant demeanor, professionalism, and experience go miles in establishing a relationship of trust throughout the entire experience. As a customer, I am confident the services recommended are appropriate. All questions are answered, procedures explained, and costs are detailed. The technicians are experienced, well-trained, timely, and NEAT. You will not find fingerprints or other forensic evidence left behind thanks to good housekeeping procedures being utilized. On occasion when communications have been necessary to discuss services needed or performed, I have enjoyed their willingness to discuss the details of the procedure. To wrap it all up, the shuttle crew has always been pleasant, accommodating, and prompt whenever I have needed to utilize their services! More

Very satisfied customer The service was prompt and timely. All items on our list were satisfactorily completed. All Chambers employees were exceptionally pleasant and court The service was prompt and timely. All items on our list were satisfactorily completed. All Chambers employees were exceptionally pleasant and courteous. And this was done at a very favorable price. This was a win-win-win experience. More

Service/shuttle Great crew of people from checking in to cashing out. Unfortunately I don’t know all of their names. Everyone is always very friendly and happy to he Great crew of people from checking in to cashing out. Unfortunately I don’t know all of their names. Everyone is always very friendly and happy to help. More

Service Dan got the job done the new brakes and lug nuts are working fine My only question is why the rear brakes lasted only 14000 miles when the originals Dan got the job done the new brakes and lug nuts are working fine My only question is why the rear brakes lasted only 14000 miles when the originals lasted 34000 More

Oil change and tire rotation Excellent quick service and it was free because it was the first one of our new lease. First car in at 7am. Out before 8. Excellent quick service and it was free because it was the first one of our new lease. First car in at 7am. Out before 8. More