Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Ford of Braintree - Service Center
Braintree, MA
800 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
800 Reviews of Herb Chambers Ford of Braintree - Service Center
Sort by
April 15, 2021
Very happy with the service at Herb Chambers Ford of Braintree. Service writers listen to my requests, call with updates. It was repaired the same day. Very pleased. Braintree. Service writers listen to my requests, call with updates. It was repaired the same day. Very pleased. More
by figsy1017
Employees Worked With
Antwan W., Jay Larkin
April 14, 2021
Friendly, efficient and very helpful! Patrick kept me updated through my repair process and was a pleasure to work with. . 5 star service! Patrick’s name is not listed below for some reason. updated through my repair process and was a pleasure to work with. . 5 star service! Patrick’s name is not listed below for some reason. More
by anthonylorizio
Employees Worked With
Patrick
April 13, 2021
Customer service representative was friendly and attentive. Service was provided as requested, completed within the promised time, and reasonably priced. I highly recommend them and will use this s attentive. Service was provided as requested, completed within the promised time, and reasonably priced. I highly recommend them and will use this shop for all of my future services. More
by LIZGIRL55
Employees Worked With
Antwan W, Andy Andrews, Jay Larkin
April 13, 2021
Great price, very communicative and helpful. Antwan was a pleasure to work with. Extremely patient and helpful. Would take my car there again for sure. pleasure to work with. Extremely patient and helpful. Would take my car there again for sure. More
by Ford’s
Employees Worked With
Antwan
April 13, 2021
Dropped car off for service repair and an air bag recall. AJ Cullinane was great at communicating costs and exact repairs needed. Will be dropping the car again soon. Casey in the parts Dept was also extr AJ Cullinane was great at communicating costs and exact repairs needed. Will be dropping the car again soon. Casey in the parts Dept was also extremely helpful with a decision and ordering tires. More
by Kelleyann
January 27, 2021
Can’t even get a passed inspection sticker on the car in 48 hours. After forgetting to put it on the week before. if they can’t do a sticker right how can they be trusted to maintain a vehicle what else did 48 hours. After forgetting to put it on the week before. if they can’t do a sticker right how can they be trusted to maintain a vehicle what else did they forget? More
by Fordguy
Employees Worked With
Service manager and other employees
April 15, 2020
Andy has always been the best every time I have been lucky to have him as my service advisor! He is honest and does not make me feel silly when explaining what I "think" is wrong with my car. He is stra lucky to have him as my service advisor! He is honest and does not make me feel silly when explaining what I "think" is wrong with my car. He is straight forward and honest which I truly appreciate! More
by Shannon3650
Employees Worked With
Andy Andrews
July 29, 2019
Worse place to buy a car. Lemon service and cars This is been the most unfair buy of car. You buy a car with Fabric manufacturing defect and the they dont want to take resposability. And you will fin This is been the most unfair buy of car. You buy a car with Fabric manufacturing defect and the they dont want to take resposability. And you will finish with a loan and a car with desperfection and when you call them to talk about they just pas you as a ball from hand to hand very gentle but with out Listen you or give you real solution to you problem. I bought this car for 16,5000. Dollar and now I have a lemon on my garage and an account to pay. This people are not honor any warranty or will help you if you get stock. They only going to be play that they are attented but not about your concern. Extremely dont buy a car here FORD like people used to say Ford is a car Found on Road Dead. Worst car un the world they dont know anything about transmition . Stop manufacturing this Lemon cars. I will see you on the court Lemon law. My recomendation dont take a risk and do not buy a car here you will regret forever. More
by Fordlemoncars
January 05, 2019
Service department is/was the best !! Trying to find a Rav 4 tire. Made a half a dozen calls before I reached Casey from the Braintree service department. Although he too did not have th Trying to find a Rav 4 tire. Made a half a dozen calls before I reached Casey from the Braintree service department. Although he too did not have the tire, Casey did a search to find the tire. It wasn't his problem being a Ford dealership and the tire needed was a Toyota. Best service department I talked to all morning and in a long time. Thank-you Casey for knowing the deffinition of the word service and helping. I will be bringing my car into your dealership to be serviced in the future. I am overdue for the oil change etc. Thank-you Kathleen C More
by kgcrowley
Employees Worked With
November 29, 2018
Extended warranty On 11/13/18 I purchased an extended warranty for my vehicle. Unfortunately 8 days after purchasing my warranty the tailgate decided to not work. They On 11/13/18 I purchased an extended warranty for my vehicle. Unfortunately 8 days after purchasing my warranty the tailgate decided to not work. They are machines and they do break. I then take it in for repair on 11/21/18. After not hearing from anyone, I then call service on 11/29 and the service associate says "We haven't touched it, theres a problem with your warranty." Looking at the time frame if there was an issue with paperwork I think I should have gotten a phone call a day or so after the 13th. Or maybe when I dropped it off on the 21st someone would have said something. Nothing - not even a phone call from service or the sales associate who sold me the warranty. So now on November 29th ( 16 days later) I personally go to the dealership and look for answers. The manager Scott Lewis said to me " I believe the conditions were pre-existing and you are not covered." So I guess I'm a liar and I purchased the warranty for nothing. He then explained to me my vehicle should have been inspected. Which they did not do or mention it needed to be done. Another error on their part. So my $ 300 deposit has been sitting in their bank since 11/13 and I have received nothing but the " I don't believe you" from Scott Lewis - The manager. After loosing 2 days of work, and pay, the put down of being a liar, and them holding my deposit of $ 300 with not even a simple phone call: I WOULD NOT RECOMMEND THIS DEALERSHIP More
by No help from management
Employees Worked With
