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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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July 01, 2021

The service team at Herb Chambers Ford in Braintree was attentive to my needs, professional, friendly and efficient; I couldn’t ask for better customer service! More

by cbringas2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aidan and Team
Jul 02, 2021 -

Herb Chambers Ford of Braintree responded

You make our job easy! We're so thankful for customers like you and appreciate this awesome five-star review! We'll see you next time! - Herb Chambers Ford of Braintree

July 01, 2021

They always seem to have needed parts and staff is friendly More

by robertlwaldon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adian Cullinane
Jul 01, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the excellent review, Robert! We look forward to your next visit to Herb Chambers Ford of Braintree!

June 30, 2021

I had a number of concerns which the service department was completely helpful resolving. Patrick is awesome More

by Ckav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sullivan , Andy Andrews, Jay Larkin
Jul 01, 2021 -

Herb Chambers Ford of Braintree responded

It was our pleasure to address all of your concerns! Thanks for trusting the Herb Chambers Ford of Braintree service team!

June 28, 2021

Been a long time customer for 9 years. Always get above average service. More

by driver54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jun 29, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your years of business with us at Herb Chambers Ford of Braintree! We hope to have you as a customer for life!

June 26, 2021

very disappointed.. considering how long I’ve been a loyal Ford customer.. the truck center staff was kind.. courteous and even sympathetic.. however, senior management/ GM in Braintree had no interest More

by aiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jul 27, 2021 -

Herb Chambers Ford of Braintree responded

aiello, Thank you for taking the time to leave us a review. We always aim to deliver a top-notch experience, and we're disappointed we failed to meet your expectations during your recent visit. We strive to provide five-star care to our customers and regret you didn't experience that. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please reach out to me if you'd like to discuss this further. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Jul 27, 2021 -

aiello responded

Theirs not a lot to talk about.. Scott tried to rip me off.. it’s that simple..

June 25, 2021

Very understanding sales staff and service group that meets the needs of customers vehicle service requirements. More

by ronsterw24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick, Andy Andrews
Jun 25, 2021 -

Herb Chambers Ford of Braintree responded

Thanks so much! We look forward to your next visit with us! -Herb Chambers Ford of Braintree Team

June 23, 2021

The service department staff is always friendly. They are clear about what needs to be done and how much it will cost. I am satisfied with the work they do. More

by korellana66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwan W
Jun 24, 2021 -

Herb Chambers Ford of Braintree responded

We greatly appreciate your support and we look forward to your next visit with us! -Herb Chambers Ford of Braintree Team

June 22, 2021

I bought my car at herb chambers and have my repair services done there and am very satisfied.. More

by Hogiebear1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jun 23, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy to hear that our team at Herb Chambers Ford of Braintree can take wonderful care of your car! Thank you so much for your business!

June 22, 2021

Did my work right on time complete very friendly will be back More

by Thendersonsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Lockard , Andy Andrews, Richard Trieber, Corey Casey, Jay Larkin
Jun 23, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the five stars! We're glad to hear it! – Herb Chambers Ford of Braintree

June 12, 2021

My experience was great. No complaints, the whole service team did everything they could to keep me happy. Will return for all my service needs! More

by johnwill2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
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