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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
863 Reviews

863 Reviews of Herb Chambers Ford of Braintree - Service Center

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January 02, 2025

Pleasant counter staff. I dropped a document and someone mailed it to me. Much appreciated! More

by flahertymtf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Herb Chambers Ford of Braintree and we hope you won't hesitate to reach out if we can be of service again in the future!

January 01, 2025

Herb Chambers Ford of Braintree is the leader of the pack in customer service and communication. They simply put, are the very best Ford Dealership you will find in the Bay State. Cindy is a gem in the servi More

by TheBeagle1458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy in the Service department
Jan 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Cindy and our team at Herb Chambers Ford of Braintree provided top-notch service. We appreciate your kind words and look forward to serving you again in the future!

Jan 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Cindy and our team at Herb Chambers Ford of Braintree provided top-notch service. We appreciate your kind words and look forward to serving you again in the future!

December 31, 2024

Cindy was great. The process was frustrating. John the manager did everything in his power to make things right. More

by WMF,jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy & John
Dec 31, 2024 -

Herb Chambers Ford of Braintree responded

WMF, jr, thank you for your feedback. We're glad to hear that Cindy and John were able to assist you at Herb Chambers Ford of Braintree. We appreciate your patience during the process!

December 27, 2024

Extremely helpful and courteous-did a great job. Will be sure to use them again. More

by Jeff Keay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane, Drew Bailey, Paul Martin
Dec 27, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience, Jeff! Our team appreciate your 5 star review! -Herb Chambers Ford of Braintree

December 27, 2024

The service crew at Herb Chambers has been awesome to work with! Derek keeps in contact and is through with the service my vehicle. He explains the process and relays the timeframe of when to expect it t More

by Dcdancheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre
Dec 27, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us! We're delighted to hear that Derek and the service crew at Herb Chambers Ford of Braintree have been reliable and communicative. We look forward to assisting you again in the future!

December 23, 2024

The service on my car was wonderful. We Will most likely return soon as needed More

by K.a.stevens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Hi Stevens, we're glad to hear you had a wonderful service experience and look forward to helping you again soon at Herb Chambers Ford of Braintree. We look forward to serving you again! Have a great ride!

December 21, 2024

Quick simple understanding for the services that was needed. Dianne took care of orders professional as posible More

by wsoto9780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne
Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us! We're glad to hear that Dianne provided professional and efficient service at Herb Chambers Ford of Braintree. We appreciate your feedback and look forward to assisting you again in the future! Safe travels!

December 21, 2024

The car was reviewed 4 days ahead of promise date and promptly repaired under warranty. All other dealers in the area had a 3+ week backlog. More

by Ben Geldhof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy regimbald
Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Hi Ben, we're delighted to hear that our team at Herb Chambers Ford of Braintree could provide you with such prompt service. Thank you for choosing us over the other dealers in the area! Safe travels!

December 19, 2024

No one ever likes to be told they need work done but Cindy did a good job explaining what needed to be done , the time involved and the cost More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy from service
Dec 20, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to hear Cindy provided clear and helpful information during your visit at Herb Chambers Ford of Braintree. Thank you for sharing your experience with us!

December 17, 2024

Needed our tire fixed in an emergency and Herb Chambers Service Department came through for us with flying colors and even looked up the warranty and there was no charge. FANTASTIC!!! THANK YOU JON RYD More

by dottib1951
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Jon and the team at Herb Chambers Ford of Braintree were able to assist you so efficiently! Thank you for sharing this fantastic feedback, and please don't hesitate to reach out if we can be of service again in the future!

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