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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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December 25, 2021

Great dealership. All the employees are wonderful. Marcelo was great got job done fast and didn’t pull no punches. Told me what I needed how much and how long and was done on time. More

by Ableappliance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo D
Dec 28, 2021 -

Herb Chambers Ford of Braintree responded

We're happy Marcelo and our team gave you such excellent care during your visit! Thank you for trusting Herb Chambers Ford of Braintree with your vehicle!

December 25, 2021

This is my third vehicle from Herb Chambers of Braintree. And have not had an issue that was not resolved in a fair and timely manner. They are always very accommodating and easy to deal with . More

by rpmulvey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Lockard , Andy Andrews, Richard Trieber, Jay Larkin
Dec 28, 2021 -

Herb Chambers Ford of Braintree responded

Thank you! It's great to hear that the Herb Chambers Ford of Braintree team has provided five-star care! We look forward to seeing you at your next appointment!

December 24, 2021

Christmas Eve morning my engine shut down. I had no hope of getting it repaired for Christmas. Had it towed to Herb Chambers. Four hours later much to my surprise I was driving home, repairs done. I thou More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep 5 stars
Dec 28, 2021 -

Herb Chambers Ford of Braintree responded

Kevin, We're so happy to hear our team could help you have a great Christmas with your vehicle all fixed up! We appreciate you being part of the Herb Chambers Ford of Braintree family and are grateful to you for the fantastic feedback! Thank you for leaving your review!

December 23, 2021

They were very good at helping me understand the customer satisfaction program 21B10, 21N03, and 21N08 and how it works. Thanks for your patience, much appreciated ! More

by dennisjtinney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khoa A Nguyen
Dec 28, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful review, Dennis! We were happy to walk you through all that the customer satisfaction program has to offer. Thank you for choosing Herb Chambers Ford of Braintree!

December 18, 2021

👍🏻👍🏻👍🏻👍🏻👍🏻 The Works Oil Change service was excellent. The work was done quickly and I was contacted when my car was ready. More

by Wjb
Recommend Dealer
Yes
Employees Worked With
Marcelo Lautert
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your review! We look forward to seeing you next time! -Herb Chambers Ford of Braintree

December 17, 2021

Service shop quickly and helpfully took care of my urgent request! Thanks for the speedy and great service! More

by beep-03curling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khoa, Jay Larkin
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review! We appreciate you as a customer, and hope you choose our team for all automotive needs! See you next time at Herb Chambers Ford of Braintree!

December 17, 2021

They sold me a truck and they are periodically servicing it. No problems do far. Nothing else matters. More

by ctraina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're grateful for your support and look forward to your next visit!

December 14, 2021

Good service and very polite people l will return to herb chambers in the future even Though I purchased this vehicle from another dealership More

by M.f.Feeney4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for giving us the opportunity to earn your business! We look forward to your next visit with us here at Herb Chambers Ford of Braintree!

December 14, 2021

Excellent service very prompt response to the work request by staff that was very professional More

by happybirthday755
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo lautert
Dec 14, 2021 -

happybirthday755 responded

Very pleased with the service

Dec 14, 2021 -

happybirthday755 responded

Great service, professional, caring

Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much! We're so happy to hear the Herb Chambers Ford of Braintree team could make this so memorable!

December 10, 2021

Service personnel are courteous, friendly and caring about customer's needs. Would highly recommend the service department at Herb Chambers at Braintree. More

by arekay1028com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Dec 13, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for these kind comments - our service team will be so happy to hear them! We appreciate you recommending Herb Chambers Ford of Braintree to others and we look forward to seeing you at your next visit!

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