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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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June 03, 2022

Drew Bailey went above and beyond to assist us and help resolve our questions when we went to Herb Chambers. It was the best customer service experience we have had with an organization. Thank you, Drew! More

by ODfam6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Herb Chambers Ford of Braintree responded

Thank you so much for choosing Herb Chambers Ford of Braintree. We're glad we were able to help and look forward to assisting you with your future automotive needs. - Herb Chambers Ford of Braintree

June 03, 2022

I found Excellent communication and quality workmanship timely performance I will use herb chambers again. More

by Bob
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road. - Herb Chambers Ford of Braintree

June 02, 2022

Clearly explained the scope of the repairs. Took the time to discuss and was friendly. More

by lpc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Digirolamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo Laurent
Jun 03, 2022 -

Herb Chambers Ford of Braintree responded

Each and every day, we strive to be excellent. Ratings like yours are always our goal! - Herb Chambers Ford of Braintree

June 02, 2022

Great service department. Prompt and courteous. In and out quickly. Highly recommend them for service needs More

by DK32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
Jun 03, 2022 -

Herb Chambers Ford of Braintree responded

We're so pleased we could make the experience easier for you and provide five-star care to you! Thank you for being a loyal Herb Chambers Ford of Braintree customer!

May 31, 2022

Jack (Khoa) is the best! He noticed how badly all 4 tires were dry cracking on the outer edges and brought that to my attention. He then searched the best price and worked di More

by Jxm13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 01, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the five stars! We're happy to hear how Jack could help you out, and we hope to see you here again for any future automotive needs you might have. -Herb Chambers Ford of Braintree

May 28, 2022

Drew in service is awesome. He handled everything professionally from beginning to end. I would only trust my car with Ford Braintree. More

by zaknolen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for trusting Herb Chambers Ford of Braintree with your vehicle! Drew & the team look forward to seeing you next time!

May 27, 2022

Marcelo D. Was ver courteous, professional and informative. He kept me informed about the progress of service and the additional repairs…I was very confident t More

by nana198805
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
May 31, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the kind review! We're so glad Marcelo & the team continue to earn your loyal business and we look forward to your next visit with us here at Herb Chambers Ford of Braintree!

May 27, 2022

Great service. Very very Friendly easy no issues with this department Good great communication skills More

by rcdoos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Marcelo Laurent
May 27, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the positive review, and we hope to see you back here at Herb Chambers Ford of Braintree!

May 27, 2022

Jack was nice, he communicated well and was helpful. He was able to schedule a service quickly and promptly More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to post this review with us. We appreciate the positive words, and love to hear how Jack could help you out! We hope to see you here at Herb Chambers Ford of Braintree for any and all of your future automotive needs.

May 25, 2022

Derek and Dave were both very helpful and informative! Great customer service! I would highly recommend! More

by Cherylfroio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Rossini, Derek Ventre
May 26, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're happy to hear Derek & Dave were helpful to you during your visit and we'll be sure to let them both know how much you appreciate their awesome service. Thanks for visiting Herb Chambers Ford of Braintree and please don't hesitate to reach out if there's anything else we can do for you!

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