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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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September 22, 2022

Excellent service. said work would take 2 days but the work was completed same day More

by poliwog54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! We're so glad we could get your vehicle back to you quickly and we hope we can be of service again in the future. Take care! - The Herb Chambers Ford of Braintree Team

September 17, 2022

Always receive great service for my vehicle. Many years and many encounters of leasing and purchase, still quite pleased. More

by Rizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Lewis , Marcelo Laurent
Sep 20, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your loyal business! We're grateful for your support and look forward to your next visit!

September 14, 2022

Drew in the service department was extremely helpful when I brought my vehicle in for service! More

by cslats97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Herb Chambers Ford of Braintree responded

Thanks for the five stars! We're glad to hear that Drew could assist you during your visit with us here at Herb Chambers Ford of Braintree. We hope to see you back!

September 08, 2022

Fantastic great service. Marcelo was great! Initially I brought my car in for a recall and had another issue that was still under warranty. Work was finished in a timely More

by klg2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
Sep 09, 2022 -

Herb Chambers Ford of Braintree responded

Hearing that Marcelo made this an easy experience for you makes our day! We are so grateful to have you as a loyal Herb Chambers Ford of Braintree customer and hope to see you again! Thank you! - Herb Chambers Ford of Braintree

September 08, 2022

Worked around my limited schedule. I had to be away for over a week. Kept my car on site. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
Sep 09, 2022 -

Herb Chambers Ford of Braintree responded

It was our privilege to serve you, Mark! Thanks for the review and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Ford of Braintree Team

August 31, 2022

Prompt and good service would not hesitate to use again when service is needed again More

by Bhcontracting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for choosing Herb Chambers Ford of Braintree, we appreciate your positive feedback!

August 31, 2022

Great Dealership. My Mechanic is Top notch. He checks my Truck out thoroughly and answers any questions I have. I have been going to Him for years off an on. Very happ More

by Timmy827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ventre
Aug 31, 2022 -

Herb Chambers Ford of Braintree responded

Thanks for the five stars, Timmy! We're glad to hear that your visit with us was a positive one. We hope to see you back for all of your future auto needs! -Herb Chambers Ford of Braintree

August 20, 2022

Although they were unable to isolate cause of my issue on 2014 Mustang GT Drew and the entire service staff left no stone unturned and worked together as a truly professional team. Great service. Timely f More

by donovatj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Aug 23, 2022 -

Herb Chambers Ford of Braintree responded

We are sorry we couldn't find the solution to your concerns, but we appreciate your kind feedback and rating! We hope we can assist you again the next time you visit Herb Chambers Ford of Braintree! Thank you!

August 19, 2022

Everything my 2017 Explorer needed was expertly done and it was explained to me why certain maintenance was important leading me to request work be performed now rather than run the risk of waiting More

by Mfaherty52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your review! We appreciate you as a customer and look forward to seeing you next time at Herb Chambers Ford of Braintree!

August 11, 2022

Marcelo was very knowledgeable and professional. He provided me with the utmost customer service by clearly communicating the issue with my car and how to go about solving it. He will be go to guy m More

by jgamere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
Aug 12, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the kind review! We're happy to hear Marcelo provided you with an excellent experience and we'll be sure to share this fantastic feedback with him. Take care and we'll see you next time here at Herb Chambers Ford of Braintree!

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