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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
834 Reviews

834 Reviews of Herb Chambers Ford of Braintree - Service Center

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December 17, 2024

Needed our tire fixed in an emergency and Herb Chambers Service Department came through for us with flying colors and even looked up the warranty and there was no charge. FANTASTIC!!! THANK YOU JON RYD More

by dottib1951
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Jon and the team at Herb Chambers Ford of Braintree were able to assist you so efficiently! Thank you for sharing this fantastic feedback, and please don't hesitate to reach out if we can be of service again in the future!

December 15, 2024

Would recommend Chambers FORD staff excellent job done correct on time as said staff courteous would be here if not satisfied More

by catco31169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for the recommendation! We're delighted to hear that our team at Herb Chambers Ford of Braintree provided excellent service and met your expectations. We appreciate your support and look forward to serving you again in the future!

December 14, 2024

When I bring my vehicle in for service they take good care of it. I can be confident that it will be fixed to my satisfaction. Jack Nugen is professional and courteous. More

by Albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Herb Chambers Ford of Braintree responded

Albert, we're delighted to hear that Jack and the team at Herb Chambers Ford of Braintree are taking great care of your vehicle. Thank you for trusting us with your service needs!

December 12, 2024

The service and communication was excellent the job done on truck was done as promised More

by Rlouise07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! We appreciate your kind feedback and hope you won't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!

December 12, 2024

Cindy was great to work with. Very informative and helpful on the progress of the repairs. More

by willoughby2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Dec 12, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for rating us five stars! The team looks forward to working with you again! - Herb Chambers Ford of Braintree

December 05, 2024

Courteous and professional service, good customer service and timely responses, very nice wait room accommodations. More

by Cstevens12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Dec 05, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you enjoyed the courteous service and comfortable waiting area at Herb Chambers Ford of Braintree. Thank you for sharing your experience with us!

November 30, 2024

Great service every time service people are great work is always clean and done right More

by bersanibrian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your service needs! We appreciate your support and look forward to seeing you next time!

November 30, 2024

Crooks do not stand by their words even when you have it in writing so you need to win in court to get them to do what they said they would. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

Worst dealer ever. Do not deal with these liars. Use any other Massachusetts dealer just not these guys. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

This dealer is not worth your time or money the GM is useless the service manager is a lying crook More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.